Metro Ford - Service Center

Lengthy Waits and Inconsistent Service My husband and I have been coming to Metro for a long time; purchased 3 cars from there, and have all our service work done there. In the last year, My husband and I have been coming to Metro for a long time; purchased 3 cars from there, and have all our service work done there. In the last year, we have noticed things do not go as smoothly as they once did. Oil changes take longer than they estimate, and there is usually something that was not done correctly or overlooked. I brought my car in February to have a door latch recall fixed. When I got it home the door latch stuck to the point that I could not get my son out of the car; he had to crawl through the other side door. My husband temporarily fixed it as best he could so that we didn't have to be inconvenienced to go back to have it fixed; we also knew we would be back for my inspection in April. When I came this past weekend for my inspection, I asked them to also check the door and the alignment. The alignment had been fine, but since having taken it in February, it was off. They did the four wheel alignment on the car (which my husband later said should have only been a 2 wheel alignment, but I wasn't aware of this at the time that I was at the center), and fixed the door latch. When the car was ready, 3.5 hours later, I looked at the bill and there was an oil change listed on it, and no inspection. I brought this to the attention of the service center and they admitted there had been an error and he apologized. He was very nice, but after 3.5 hours waiting with two kids for my car, it was frustrating to then have to wait for the inspection to be completed. I have noticed small things like this happening more frequently. The attention to detail is not there that once was. We continue to come because we have credits we have earned and all our car history of service is there; going to another place seems more hassle than just dealing with the long wait times and inconsistent quality. The gentleman at the service center did remove the charge for the oil change (which I would expect), but nothing else was offered for my additional time and inconvenience, including having to have them fix the door latch which should not have been a problem had it been thoroughly examined before we received the car back the first time. I didn't ask for anything else, by that time my kids were spent and exhausted and I wanted to leave. But a discount on the inspection or a credit towards our next service would have been a nice gesture. As I said, we will continue to come to Metro, as all our records are there for our cards, but my husband and I know from here out that we will have to be extra diligent in checking over everything to save us from inconveniences in the future. More

Transmission Shuttering The service team, including Jay Ostrander, was as usual professional and efficient. They quickly determined that the problem was the clutch; the repl The service team, including Jay Ostrander, was as usual professional and efficient. They quickly determined that the problem was the clutch; the replacement was accomplished quickly and the problem has now been resolved. More

Very Heads Up Service/Mechanics I brought my Shelby Cobra 500 in to have my wheels exchanged, stock wheels to some aftermarket wheels. Lucky for me the mechanic working on my service I brought my Shelby Cobra 500 in to have my wheels exchanged, stock wheels to some aftermarket wheels. Lucky for me the mechanic working on my service opened the new wheels and noticed 2 were matte finish and 2 were gloss. The shipper mixed up the order sending 2 different sets of wheels. I was able to get the order straighten out and my car is back in the garage with great new wheels, properly mounted, balanced and they all MATCH! LOL! Front end was aligned and all good. One more thing. I received a $25 BD gift card from Metro. My total bill was up there as I needed 4 new air pressure reading devices, not cheap. Naturally I wanted to use my newly received gift card. I picked up my car at 3:30 Saturday afternoon, service desk was closed so I went directly to the cashier. There I was told I couldn’t use the gift card that I had to use it at the service desk. What???? Same company, same building, my bill was sent to the cashier... Bad deal for me. Recently I spent 45K on a new Transit 250, had a bill for $810 for my car, but couldn’t use a $25 gift card that Metro sent me to use on my next service....... This is why I gave them a 4 star rating instead of a 5 star. More

Routine Maintenance I just had a great routine maintenance check on my Fusion Hybrid. Metro Ford did right by me. I will definitely return to Metro Ford for auto servic I just had a great routine maintenance check on my Fusion Hybrid. Metro Ford did right by me. I will definitely return to Metro Ford for auto service. More

Service & Inspection Everything went as planned. Inspection found a leaking hose and part was on hand for a fast repair. Great courtesy driver and service writer. Conven Everything went as planned. Inspection found a leaking hose and part was on hand for a fast repair. Great courtesy driver and service writer. Convenient and fair priced. More

Less than 1 star!! Had my car towed in, after two weeks to “diagnose” it and after me always following up Ford denied my claim and Metro wants me to pay $5600 for repair Had my car towed in, after two weeks to “diagnose” it and after me always following up Ford denied my claim and Metro wants me to pay $5600 for repairs. Don’t ever bring your car here they will find ways to charge you!! More

Simply the best Troy always goes above and beyond. I would recommend Troy to all my family and friends. Please go see for yourself.. you will understand why. Troy always goes above and beyond. I would recommend Troy to all my family and friends. Please go see for yourself.. you will understand why. More

Excellent Service I have been servicing my vehicles at Metro Ford for the last nie years. They are always courteous and have always done and excellent job keeping my tr I have been servicing my vehicles at Metro Ford for the last nie years. They are always courteous and have always done and excellent job keeping my trucks in tip top shape. They always follow up with a phone call to make sure Im am 100% satisfied with the work they did. More

Terrible Experience. I visited here 3 or 4 times, and I found the people at the service are really terrible - they never helped me. Episode1 : I have a recalled Ford ve I visited here 3 or 4 times, and I found the people at the service are really terrible - they never helped me. Episode1 : I have a recalled Ford vehicle and asked them about the parts to replace, but they didn't have it then. So they told me that they'll send a letter when it's available. It was 1 year ago, and I still haven't receive anything from them. Episode2 : My car had a wrench light, so I asked them how to reset it. They answered "Get an oil change." I told them I already did that just before the visit. Then, they said that my car is old and a wrench light doesn't mean "Need an oil change" but it's a kind of transmission problem or another problem and you can't reset it blah blah blah... The wrench light went off after we left the shop. They always say irresponsible things in an unconcerned tone. They never worry about my car even if it's a recall one. I always feel that they want me to go away. I always feel I'm exposed to racism. More

Absolutely the most horrible experience you can imagine. The service department has no clue as to how to diagnose and repair a problem. They told me one thing was wrong with the car and replacing this $900 The service department has no clue as to how to diagnose and repair a problem. They told me one thing was wrong with the car and replacing this $900 part would resolve the problem. Well it didn’t. In fact a whole new problem happened after my car left the shop. This problem was completely independent from the original problem. Needless to say, the destruction they caused to this vehicle resulted in another bill of $2,000. The “service manager” was completely incompetent, ignorant, arrogant and rude. I would never trust the service department here. The only reason I ever went to these shysters was because I had recently purchased a new truck. I had an amazing experience with the sales person and thought that would be an indication of the entity as a whole. Well, I was in for a rude awakening. More