Troy Hanlon
Troy Hanlon at Metro Ford
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Troy Hanlon

Service Manager

Metro Ford

3601 State St.
Schenectady, NY 12304

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4.7
1,314 Reviews
4.7

1,314 Reviews

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1314 Reviews of Troy Hanlon

May 10, 2024

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Employee Rating

Excellent so far,friendly outgoing car shopping almost like 1984 again,when I purchased my 1982 LTD USED frist of many cars purchased. Last purchases Taurus and Sable 2008 used 16 years ago. Now we'll see More

by dap4wd
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Dariano, JT Tibbits, Dan Ketchum, Sara Wynne , Bob in sales

April 30, 2024

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Metro Ford service is top notch! They are the only place I can find to service my Lincoln and I appreciate that. Especially with Troy Hanlon at the helm who has experience with Lin More

by Bill P
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Hearley

Apr 30, 2024

Bill P responded

In addition, a person from Florida who just moved here saw my Lincoln and asked me where I get it serviced as he had a Lincoln Continental, I didn't know him or get his name but I gave him Metro Ford's name and address and recommended you highly. He knew that there were no Lincoln dealerships within over 100 miles from here. Bill P

April 23, 2024

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I’ve purchased three vehicles from Metro Ford, both sales add service have been excellent More

by Rhenry123
Service Price Transparency
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Recommend Dealer
Yes

April 16, 2024

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Friendly and knowledgeable people from the service counter and throughout the process. I get my Escape serviced here every time, even being 1.5 hours away! More

by Rick
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony DeFabio

April 13, 2024

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The work that was done seems satisfactory. The RECALL item for the brakes was performed and appears to be completed as of now trouble free. The sales or servicemen were very professional More

by Jwebber001
Service Price Transparency
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Recommend Dealer
Yes

April 10, 2024

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I had a tire problem and was seen right before closing --the problem was resolved and I appreciated the service person and mechanic for taking me in about ten minutes before closing---Excellent service as More

by Bill P
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Hitchcock , All of the above names--as I'm not certain of the name of the service advisor who saw me.

April 08, 2024

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Disappointed with the customer service so far. Hopefully they will right the wrong. After the sale is made no one seems to care. More

by sbidwell71
Sales Price Transparency
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Recommend Dealer
No

April 07, 2024

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I have ALWAYS been treated very well. So convenient for me to bring my car in. How nice are they? My daughter has a Subaru and they even agreed to check out a problem with her car!! M More

by MINGMAG
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Recommend Dealer
Yes

April 07, 2024

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Work is done quickly and efficiently. Great customer service. Always professional and kind. One of the Beat in the business! More

by DENNISJYOUNG1976
Service Price Transparency
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Recommend Dealer
Yes

April 02, 2024

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Long time customer & feel like family! Would not go anywhere else for our cars, trucks or service. More

by REF0993
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Recommend Dealer
Yes
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