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Metro Honda
Jersey City, NJ
3,259 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,259 Reviews of Metro Honda
September 06, 2026
I would first like to apologize for leaving this review after almost three months. The only reason I waited is because I truly hoped Metro Honda would resolve my issues. Instead of addressing my concerns, after almost three months. The only reason I waited is because I truly hoped Metro Honda would resolve my issues. Instead of addressing my concerns, I was repeatedly told to come back “next week,” given one excuse after another. After months of waiting and taking time off from work, I feel ignored and disrespected. From the very first day I purchased my car on July 13, the vehicle was not in proper condition. The rear Honda emblem was missing, the tires were worn out, and there were also brake issues. Instead of fixing these problems promptly, I was repeatedly told to come back next week. Each visit cost me hours of waiting and time off from work. At first, I was told to pick up the emblem when I came for registration. Later, I was told to come back for the license plate frame. Then I was told the emblem had been ordered and I would get an email when it arrived. More than a month has passed and I still have not received it. What disappoints me most is that if the emblem was not available on the day I bought the car, why wasn’t it ordered immediately? Instead, I was told to come back next week for weeks, until they finally admitted it wasn’t in stock. When my tires were eventually replaced after about a month, they were used tires, not new ones. I accepted them because I needed the car, but that should never have been necessary. I feel ignored, mistreated, and let down throughout this entire process. I even met another customer at your dealership who shared a similar negative experience. I regret buying my car from Metro Honda and I will never recommend this place to my family or friends. I was planning to buy another car for my wife, but after this experience, I would never put her through the same treatment. I expected honesty, respect, and professional service, but unfortunately, I received none of those. Well, it sounds like you’ve really been patient, and that frustration is totally understandable. If you want, we can also file a formal complaint with clearer points or even look up the right contact at Metro Honda to escalate this properly. More
by H1081305
Verified CustomerEmployees Worked With
Not listed
September 05, 2026
Great experience and especially all positive from Jesse James. He made the process super easy and I would definitely recommend him to others and I also would be back in the future James. He made the process super easy and I would definitely recommend him to others and I also would be back in the future More
by GEORGEPIM1
Employees Worked With
Jason Brown, Jesse Moat
August 31, 2026
Saleswoman Gabriella is very patience and considerate. Buying the car was relatively pleasant after the initial negotiation. Buying the car was relatively pleasant after the initial negotiation. More
by SAM.LEE4
Employees Worked With
Jason Brown, Danny Evangelista, Michael Diaz, Gabriella Garcia
August 28, 2026
I had an excellent experience with the customer service at Metro Honda. The staff were friendly, professional, and attentive throughout the entire process. They took the time to answer all my questions, ex at Metro Honda. The staff were friendly, professional, and attentive throughout the entire process. They took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable and valued as a customer. The service was efficient and hassle-free, and I truly appreciated their commitment to providing a great experience. I would definitely recommend Metro Honda to anyone looking for outstanding customer service especially from Derek Mohammed More
by CAKLCZ
Employees Worked With
Derek Mohammed
August 27, 2026
I practically left wit a vehicle that the loan wasn’t complete and then was hit with 1000 charge after I put 3000 down I didn’t have picks he basically put that Car on me complete and then was hit with 1000 charge after I put 3000 down I didn’t have picks he basically put that Car on me More
by SHARMAINEKEYES
Employees Worked With
Shawn Bertrand, Michael Diaz
August 27, 2026
The process of exchanging my old car with a new car was very smooth. Joseph was very professional, accommodating and helpful. I will highly recommend Joseph. very smooth. Joseph was very professional, accommodating and helpful. I will highly recommend Joseph. More
by JOSHUA.CLEETUS
Employees Worked With
Jason Brown, Raychiel Lopez, Shawn Bertrand, Cairo Lopez, Genaro Velez, Jesse Moat, Danny Evangelista, JOSEPH WALKER, Michael Diaz, Gabriella Garcia
