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Metro Honda - Service Center

Jersey City, NJ

4.1
1,251 Reviews
Call Service Center (201) 228-4180

1,251 Reviews of Metro Honda - Service Center

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May 19, 2024

Service was easy to book and they accommodated a last minute schedule change with no problems. Service fixed the issues and concerns I had with my car. Excellent customer service! More

by Robert M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
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May 22, 2024 -

Metro Honda responded

Thank you, Robert, for taking the time to leave us such a positive review! We are thrilled to hear that our team was able to provide you with excellent customer service and address the issues with your car. We truly appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Team at Metro Honda

Helpful
May 11, 2024

The dealership lacks transparency and honesty in their policy. The don’t respect their words and wait until they provide you with the expensive service to charge you extra. The staff is courteous and resp More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Metro Honda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Metro Honda responded

We would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, we will be happy to call you at your convenience. Otherwise, please reach out directly so we can be of assistance. Gabriel Martins, Service Manager | gmartins@mymetrohonda.com (201) 451-7111 X 1255

Helpful
January 23, 2024

I had a great service experience. My service advisor was friendly and thorough and my oil change was quick and easy. More

by Katherinewalker562
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riverside Partners
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Jabbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karin Towle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Llontop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Diolosa
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Jan 26, 2024 -

Metro Honda responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great service experience at Metro Honda! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Team at Metro Honda

Helpful
January 23, 2024

My service was great Ms Rachel always helps me with my service for my car and she is always kind and communicative so every time I come I ask for so whenever you need service ask for her she’s timely and More

by Kjay Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Metro Honda responded

Thank you for leaving us this great review, Kjay! We are very happy to hear that Rachel could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Team at Metro Honda

Helpful
December 14, 2023

Excellent dealing with Rachel Terriogo service advisor. Very informative an pleasant helping me with my car.. More

by Peggythompson1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Metro Honda responded

Thank you for the five-star review. We're pleased to hear about your positive experience and look forward to seeing you again soon!

Helpful
October 14, 2023

Service Advisor,Silviades Ovalle was very professional & explained what was wrong and problem was corrected in a timely manner. Thank you. More

by doraglen7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silviades Ovalle
Report | Print
Oct 16, 2023 -

Metro Honda responded

Thank you for sharing your positive experience with our service advisor, Silviades Ovalle. We're delighted to hear that Silviades was very professional and provided a clear explanation of the issue. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to support you and provide the same level of service you've come to expect. Thank you for choosing us, and we look forward to serving you again in the future.

Helpful
October 11, 2023

Service representative is very professional and communicates very clearly what is needed for the service and listen to our requirements More

by Vinay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Metro Honda responded

You're very welcome, and thank you for your kind words! We're thrilled to hear that Carlos made your time at the dealership more comfortable. Your satisfaction and recommendation mean a lot to us!

Helpful
October 05, 2023

Organized, staff very knowledgeable, and helpful the place is neat and clean. Service is good. More

by vmt315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Metro Honda responded

Thank you for the five-star review. We appreciate your feedback and look forward to seeing you again soon!

Helpful
September 15, 2023

Excellent customer service! Elvis was informative, helpful and professional in helping me when it was time for my Honda Civic to be serviced. More

by Michiko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Sep 15, 2023 -

Metro Honda responded

It's fantastic to hear that you received excellent customer service from Elvis when it was time to service your Honda Civic. It's crucial to have knowledgeable, helpful, and professional staff when maintaining your vehicle.

Helpful
July 23, 2023

Genaro did a wonderful job with this deal I have never encountered such exceptional service in the automotive industry before. thank you for your help Genaro!! More

by maryyoung123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genaro Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Metro Honda responded

Thank you for your feedback! We appreciate your kind words.

Helpful
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