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Metro Lexus

Cleveland, OH

4.9
3,112 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,113 reviews

June 30, 2022

Very personable & knowledgable salesman Dealership is so will to assist in any & every detail to make a purchase a great event More

by Cherylsheaks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar S Lippiatt
Jul 01, 2022 -

Metro Lexus responded

Thank you for the five-star review for Metro Lexus! We are happy to see such positive remarks for our team. Enjoy your new ride!

June 30, 2022

As long as MATT LONG sells Lexus, I will buy from him. He was extremely patient as I changed the model several times. When I finally settled on what I wanted, he spent weeks looking for my new car (there More

by CJNielsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jannelle Giacomo
Jun 30, 2022 -

Metro Lexus responded

Thank you so much for taking the time to share your appreciation for Matt and all he does for the Metro Lexus team. Congrats on finding a new-to-you Lexus RX 350 that checks off all the boxes. It was such a pleasure having the opportunity to earn your business, and we hope to have that chance again down the road. Until then, drive safe!

June 30, 2022

My experience at Metro Lexus was amazing! Additionally, Matt was exceptional. He answered all my questions, and is still continuing to help me after leasing my car! More

by melanie.greenberg.99
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Metro Lexus responded

Melanie, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Matt and the Metro Lexus team. Drive safely, and we hope to see you back!

June 30, 2022

Matt Long was great. Made the experience about as easy as it could get. Was patient with us as well as our three kids. The dealership had the ice cream man serving tre More

by rutguy01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Metro Lexus responded

We're glad your recent experience with Matt and the Metro Lexus team didn't disappoint you or the kids! Thank you for the wonderful review and for allowing us to serve you - we'll be here if you need us again down the road! Take care.

June 30, 2022

It was a great experience all around and let me test drive the car even thought they closed in 15 minutes. The next week I came back an bought the car and they even did a new car unveiling that I didn't More

by MrDrone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Jun 30, 2022 -

Metro Lexus responded

We're glad you had such a successful car-buying experience with the Metro Lexus team! Thank you for the wonderful review and for taking the time to reflect - we hope the new vehicle exceeds your expectations!

June 30, 2022

Professional and solid good people, who truly strive to satisfy their customers. A class act operation worthy of 10 stars… Highly recommend for those seeking a wonderful car purchasing experience with a More

by John Vrsansky, Jr.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Metro Lexus responded

John, we are blushing! We're thrilled to deliver exceptional service that got you a good trade deal and made you feel valued as a Metro Lexus customer. We're honored to have earned your confidence and hope to work with you again soon!

June 30, 2022

I've been leasing my Lexus RX350s since 2014 from Terry Ramey, and my experiences have been amazing. The Lexus Dealership has consistently shown their customers high quality and high priority. I will conti More

by Enidj125
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Metro Lexus responded

We are blushing! It's fantastic to hear Terry and the rest of the team have welcomed you with excellent service that has made you feel valued at Metro Lexus. We're grateful to have helped you with your Lexus RX 350 leases over the past eight years and look forward to continuing business with you!

June 29, 2022

From the time I first spoke to Desiree to when I drove my new car off the lot, Desiree was helpful, friendly and very professional. I had a specific request and Desiree listened, understood and found the ca More

by Steve S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Lippiatt, Desiree Payne
Jun 29, 2022 -

Metro Lexus responded

Steve, thank you so much for this excellent rating and review! We're delighted that you enjoyed working with Desiree here at Metro Lexus. We are thrilled that she provided communicative, efficient, and helpful service. We appreciate your support and we hope you enjoy your new car!

June 29, 2022

Thank you to Kevin! He is very responsive and is focused on our needs. The whole team at MetroLexus makes car buying a great experience! More

by Wilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jun 29, 2022 -

Metro Lexus responded

Wilson, thanks so much for this great rating and review! We're delighted you enjoyed working with Kevin and our team here at Metro Lexus. Enjoy your new car!

June 29, 2022

I was treated like royalty. Even though we leave over 3 hours away, I will come back for our next Lexus. They were all so professional and helpful. More

by tishahuth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Payne, Denae Jones
Jun 29, 2022 -

Metro Lexus responded

Thank you so much for this fantastic review and rating! We're thrilled you enjoyed working with our team here at Metro Lexus. Thank you for making the trip to work with us - we appreciate your support and trust in our business!

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