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Metro Lexus

Cleveland, OH

4.9
3,109 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,110 reviews

June 29, 2022

Kevin was awesome to work with. The Toyota Tacoma I bought from Metro Lexus was listed online and I was 400 miles away. Kevin worked with me as if I were there in person and made th More

by Chris H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jun 30, 2022 -

Metro Lexus responded

Thank you for the great review, Chris! We are so happy to hear that Kevin took great care of you and earned your five stars. Safe travels from all of us at Metro Lexus!

June 29, 2022

My husband and I came in just to look in May. Fell in love with the 350rx. Never thought brooks end up owning my dream car! We picked her up on June 27th. Ryan stayed in contact with us while my More

by Johnhopkins2509
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar! She’s awesome!!!!!!!!!, Jannelle Giacomo
Jun 29, 2022 -

Metro Lexus responded

Thanks so much for this great rating and review! We're delighted that you enjoyed working with Ryan and our team here at Metro Lexus. We hope you continue to love your new Lexus RX 350!

June 29, 2022

Our experience was wonderful. The process was extremely smooth, and Colin helped to answer all of our questions. He was great at keeping us updated throughout the process. More

by nrios1008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Metro Lexus responded

Thank you for sharing your wonderful purchasing experience with Colin at Metro Lexus! Reviews like this make our day. Enjoy your new car!

June 29, 2022

Metro Lexus has made itself a Dealership that reflects high quality and high priority. The feel of the dealership is Lexus with the people like Terry, and the refreshments all the way through the highly q More

by Nemetz2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Terry and the Metro Lexus team. Drive safely in your new Lexus RX, and we are looking forward to seeing you back!

June 28, 2022

The space was clean and classy. Our salesperson (Lisa Cales) was helpful and informative but not at all pushy. The used car sales manager came to introduce himself. Everyone was fri More

by Mrs. Russo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Cales, Jannelle Giacomo
Jun 28, 2022 -

Metro Lexus responded

It is gratifying to hear that Lisa and the team took such great care of you! Thank you for choosing Metro Lexus and for sharing your feedback. Safe travels ahead!

June 28, 2022

Very good customer service, timely service, reliable and easy to make appointments. Nice waiting area with refreshments. More

by Pascas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Metro Lexus responded

Thanks so much for this great review and rating! We're delighted that you enjoyed working with our team here at Metro Lexus. We hope to see you again down the road.

June 28, 2022

We've been working with Kevin for 8 years and counting. He's truly a nice man and a great sales person. He's honest and makes you feel comfortable. Keep up the good work, Kevin! I look forward to futur More

by jthamm330
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jun 28, 2022 -

Metro Lexus responded

Hi Jieff - We are thrilled to see such positive remarks about Kevin and will be sure to pass them along! Thank you for taking the time to leave Metro Lexus a five-star review that supports our business. Until next time!

June 28, 2022

Kevin was a joy to work with and made the process very easy from start to finish. More

by ps10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jun 28, 2022 -

Metro Lexus responded

Thank you for your 5-star review and shout-out to Kevin! All of us at Metro Lexus hope you have a lovely day.

June 28, 2022

I had been to the Akron and Willoyghby dealerships and had bad experiences. I contacted an old golfing buddy who had been going to Metro for years for a recommendation. Without hesitation, he recommended More

by jfrye7171
Recommend Dealer
Yes
Employees Worked With
Skylar,, Kevin McGuire
Jun 28, 2022 -

Metro Lexus responded

We are thrilled to hear that you had a fantastic purchasing experience with Kevin and Skylar at Metro Lexus! Providing our guests with top-tier service is our goal, and we couldn't be happier to see this reflected in your review. Thank you for choosing to work with our team, and we hope you enjoy your new car!

June 28, 2022

Very accommodating and staff were all helpful and friendly! Desiree worked around my schedule and was always available to answer my questions More

by Alison H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar 5 stars, Desiree Payne
Jun 29, 2022 -

Metro Lexus responded

Thank you for the great review, Alison! We are happy to have you as a Metro Lexus customer and we will pass along your feedback to Desiree. Safe travels ahead!

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