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Metro Lexus
Cleveland, OH
3,109 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,109 reviews
June 27, 2022
I had such a wonderful experience with Metro Lexus. My sales lady, Lisa, is efficient and knowledgeable. While we were waiting in the lobby for a receptionist, Lisa passed by and offered service to us My sales lady, Lisa, is efficient and knowledgeable. While we were waiting in the lobby for a receptionist, Lisa passed by and offered service to us without questions. She is great with responding to texts. Lisa is extremely funny too! She made our test drive enjoyable. This is by far the most positive car buying experience. More
by Poki Wong
Employees Worked With
Lisa Cales
June 27, 2022
Desiree was incredibly AMAZING! !! Very friendly and knowledgeable and accommodating , she got me in the PERFECT VEHICLE!!!! I love her and I LOVE my NX….. have already referred sev !! Very friendly and knowledgeable and accommodating , she got me in the PERFECT VEHICLE!!!! I love her and I LOVE my NX….. have already referred several friends….. you have an AMAZING employee in Desiree!!!!!! More
by Oquinnangie68
Employees Worked With
Desiree Payne
June 27, 2022
I had a great buying experience at Metro Lexus. I was surprised with an unveiling of my new vehicle. That was awesome. Highly recommend metro Lexus. I was surprised with an unveiling of my new vehicle. That was awesome. Highly recommend metro Lexus. More
by Sandyclark715
Employees Worked With
June 25, 2022
Lisa was incredibly attentive and helpful. Over the long wait for the car to arrive, she kept me fully informed and showed empathy and about the length of the delay. Over the long wait for the car to arrive, she kept me fully informed and showed empathy and about the length of the delay. More
by alan
June 24, 2022
They provided top of the line customer service by making sure i got the best deal possible. I am very satisfied. sure i got the best deal possible. I am very satisfied. More
by Cassandrapowell23
June 24, 2022
My experience with Metro Lexus was beyond my expectations. Lisa my salesperson was professional and wonderful to work with.. Thank you Lisa for getting me the car that I wanted! expectations. Lisa my salesperson was professional and wonderful to work with.. Thank you Lisa for getting me the car that I wanted! More
by hairhair
Employees Worked With
Lisa Cales
June 23, 2022
Metro Lexus made my car shopping experience extremely painless, they were professional, attentive and caring! Desiree Payne, is hands down one of the best people I have ever worked with purchasing a v painless, they were professional, attentive and caring! Desiree Payne, is hands down one of the best people I have ever worked with purchasing a vehicle! Polite, caring, understanding and answered and listened to all my questions. She kept me informed every step of the way and made sure my fiancé and I were taken care of. She has my highest recommendation and she is a great asset to Lexus! More
by Drkmccrory
June 22, 2022
I have been a long time customer at this dealership and they have always made me feel welcome, informed, and valued as a customer for both service and buying a new vehicle. Thank you for your outstanding c they have always made me feel welcome, informed, and valued as a customer for both service and buying a new vehicle. Thank you for your outstanding customer support!!! You are the gold standard! More
by Kay
