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Metro Lexus

Cleveland, OH

4.9
3,140 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,140 reviews

January 27, 2022

This is the second car we have purchased from Metro, and would never go anywhere else. Christian Miller went above and beyond to find us our RX, and it was no easy feat. We cannot say enough about him. T More

by Bob and Laura H.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Metro Lexus responded

Bob & Laura, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Christian and the Metro Lexus team. Drive safely in your Lexus RX, and we hope to see you back again down the road!

January 26, 2022

We were very pleased with our experience at Metro Lexus. We were greeted with the whole staff when they unveiled our vehicle. They had a little teddy bear waiting in the backseat for our grandson who was wi More

by TC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Metro Lexus responded

We love hearing how much you enjoyed your experience working with the Metro Lexus team! It's great that you were able to go home in a car that is right for you and we wish you many safe and happy miles. Take care!

January 25, 2022

i Love Metro lexus they always take care of my need and Ryan went above and beyond Thanks More

by Mzteecee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are so glad to hear that Ryan delivered such an outstanding purchase experience. Drive safely, and we hope to see you back again at Metro Lexus!

January 21, 2022

Exceptional service- professional, courteous and thorough. Joshua and the recap video provided by the car technician went above and beyond More

by Mandrusc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Metro Lexus responded

Thank you for sharing your experience with Joshua and our team! Your support means a lot to us and we look forward to welcoming you back to Metro Lexus next time.

January 17, 2022

We had a great experience at Metro Lexus purchasing our first Lexus. Working with Rami and the rest of the staff was great; they made the whole process seamless. We are very happy with the car! More

by emmiller21
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Jan 17, 2022 -

Metro Lexus responded

Welcome to the Lexus family! We are thrilled that Rami and our team took such great care of you throughout your purchase. Thank you from all of us at Metro Lexus!

January 17, 2022

Everyone I encountered at Metro Lexus was very pleasant. While waiting for Colin other individuals ensured I was comfortable and didn’t need anything. Colin was prepared with the two vehicles I was inter More

by Helen2373
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Klein
Jan 18, 2022 -

Metro Lexus responded

Thank you for the great review, Helen! We strive to deliver a seamless purchase experience, and it means a lot to hear that this was reflected in your time working with Colin. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Metro Lexus!

January 15, 2022

I have purchased many cars over the years and Abed Darwish was my most helpful sales agent ever. I truly feel I was advised to the best car for me at the right price with all the explanations I will More

by Youthfulliving4u
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Metro Lexus responded

What an outstanding compliment for Abed! We genuinely do have your best interest in mind, and it's wonderful to hear that it shows. Thank you for allowing the Metro Lexus team to lend a hand with your search, and congratulations on your new Lexus NX!

January 14, 2022

We had a wonderful experience working. With Tori. She worked diligently to find us a car and keep us updated throughout the process. More

by Lknaak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Metro Lexus responded

It's lovely to hear that Tori's dedication and informative care made your purchase experience such a success! We're so grateful for your five star rating and your business at Metro Lexus, and we hope you're enjoying every mile in your new car!

January 12, 2022

This was my first time doing business with Metro Lexus. The staff was extremely welcoming and helpful. My salesperson, Abed, was such a pleasure to work with! He was friendly, knowledgeable and, above al More

by jjjks19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Metro Lexus responded

It makes us happy to hear that your first experience with Metro Lexus was a successful one! It's great that Abed was friendly, knowledgeable, and attentive. We will let him know how much you appreciated his responsiveness and hard work. It's awesome that you feel like a valued customer--you are one!

January 08, 2022

Informative, on time, service done as promised. Warranty honored. Car runs well. Returned clean and repaired More

by Seadock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Metro Lexus responded

Thank you for sharing your terrific review! We are grateful to have you as a Metro Lexus customer and we hope to see you again down the road. Have a wonderful day!

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