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Metro Lexus

Cleveland, OH

4.9
3,134 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,134 reviews

December 24, 2021

This dealership is the best. I took my car in for routine service and Cassie’s customer service skills are supreme!!!! She is courteous, professional, knowledgeable and friendly. Regarding the service I rec More

by Aand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
Dec 27, 2021 -

Metro Lexus responded

We're delighted your service was so pleasant and seamless! Thank you for the lovely feedback and for trusting Metro Lexus with the job - we appreciate the opportunity to assist you! Come back next time!

December 22, 2021

I can't say enough nice comments about Bob Alponat. He was courteous, knowledgeable and professional. I couldn't be happier with my Lexus! Thanks again Bob. More

by connienpva
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Dec 22, 2021 -

Metro Lexus responded

Thank you for the great review, Connie! We appreciate the kind feedback about Bob and are thrilled to hear that you are so confident in him to get the job done. Safe travels, and we hope to see you back at Metro Lexus down the road!

December 22, 2021

The whole staff was very courteous and the whole buying process was very quick and easy. There finance department took care everything and all I had to do was come and sign and it was a done deal. The wa More

by gwindau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cales
Dec 22, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you found the perfect vehicle working with the Metro Lexus team. Congratulations on your purchase, and we hope to see you back again down the road!

December 22, 2021

Quality of Lexus cars and professionalism of staff keeps bringing me back to Metro Lexus. Matt Long is great to work with. Matt listened to what I wanted, found the car on their delivery build list, and a More

by Johnwcorr55
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Metro Lexus responded

Thank you for taking the time to review us, John! We want the most for our guests, and we are so happy to hear that you found the right vehicle working with Matt. Drive safely in your new vehicle, and congratulations! We are looking forward to seeing you back at Metro Lexus in the future!

December 21, 2021

Thanks to the entire staff at Metro Lexus. This being my third Lexus since 2015 continues to be a successful experience. Terry Ramey, in particular, worked very hard to complete our sales transaction and s More

by sold on RX350
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Metro Lexus responded

We couldn't agree more that Terry treats our guests with only the best care! We're so pleased to hear she made your visit so worthwhile and it means a great deal that you recommend Metro Lexus. Enjoy your new Lexus!

December 21, 2021

Metro Lexus is a very top notch dealership and very classy. Other dealerships can't compare. Christian my salesman is very personable, easy to work with and found the RX350 I wanted within a week. He i More

by Penny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah from Finance Dept. 5 stars
Dec 22, 2021 -

Metro Lexus responded

Thank you for taking the time to review us, Penny! We appreciate your business and are thrilled to hear that you found the right vehicle working with Christian, Sarah, and the Metro Lexus team. Drive safely in your new Lexus RX 350, and enjoy it! We hope to see you back again down the road!

Dec 23, 2021 -

Penny responded

Will do.

December 21, 2021

We bought my first RX350, in 2017. Came back due to the excellent service! Great job Bob! Thankyou. More

by Janru18324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Alponat
Dec 22, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your repeat business and are happy to hear that you are so confident in Bob and the Metro Lexus team to get the job done. Drive safely in your Lexus RX 350, and we hope to see you back again down the road!

December 21, 2021

Everyone was professional, knowledgeable, and super friendly. They made us feel just like a part of the family. More

by STEVE.CARR567
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Alponat
Dec 22, 2021 -

Metro Lexus responded

Steve, thank you for the glowing review! We appreciate your support and are happy to hear that you are so confident in the Metro Lexus team to get the job done. Drive safely, and we hope to see you back next time!

December 18, 2021

Enjoyable experience. They addressed my problem right away. Problem. they stood behind their work. Service tech informative and easy to work with. More

by Nanmanka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Metro Lexus responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

December 18, 2021

Jessica was absolutely amazing. She was very professional and a pleasure to work with. I am extremely pleased with her service and all of her hard work to get me into my new Lexus! More

by juntynam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
Dec 19, 2021 -

Metro Lexus responded

What terrific feedback! Jessica truly has a talent for going above and beyond to ensure her guests are satisfied, so it's lovely to hear how much you appreciated her efforts. Thank you for bringing your automotive business to Metro Lexus, and we hope you're enjoying your new vehicle!

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