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Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,134 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,134 reviews

December 18, 2021

This dealership never lets me down, from the cleanliness, the staff and most importantly the ease of purchasing a vehicle! This is my fourth vehicle with this dealership and not once have they not worked dil More

by Taylor01413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2021 -

Metro Lexus responded

Thank you for taking the time to review us, Taylor! We appreciate your support and are thrilled to hear that you are so confident in Terry and the Metro Lexus team to get the job done. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 17, 2021

Quick, friendly, straightforward service. I was helped by Paul and Micah and they both were wonderful. More

by IKinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah
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Dec 17, 2021 -

Metro Lexus responded

Thank you for this wonderful review! We are pleased that our team delivered an awesome service experience, and it's great that Paul and Micah were nice to work with.

December 17, 2021

First off the dealership is is very impressive and the vibe in the building is awsome and everyone was so kind and helpful. Definately will be recommending Metro Lexus to anyone looking for a great new More

by bednarik161
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
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Dec 19, 2021 -

Metro Lexus responded

Bill, we're overjoyed to receive your incredibly kind review! We are proud to have Jessica on our team, and we're so glad to hear that you were impressed by her professionalism and her expertise. We can't thank you enough for recommending Metro Lexus to anyone looking to make a purchase, and we hope you enjoy the ride in your new vehicle!

December 17, 2021

The best service in all areas. Highly recommend. We just picked out car and they handled the rest ... More

by Cbaileylaura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Weaver, Lisa Cales, Lisa Cales
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Dec 19, 2021 -

Metro Lexus responded

We want your purchase experience to be simple and stress-free, and it's wonderful to hear we achieved that for you. Thank you for taking the time to recommend Metro Lexus, and if there's anything else you need, we're here!

December 17, 2021

My experience was amazing with the dealership, and everybody who works there, they treated me like a family member. Everyone was very helpful. When my car was ready, they covered it and brought me to More

by Ifatihgunay1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Twardzik
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Dec 19, 2021 -

Metro Lexus responded

At Metro Lexus, we believe that purchasing a new vehicle should be exciting! We're happy that we were able to make your experience such a memorable one. Your family at Metro Lexus congratulates you on your new car, and we wish you many safe and smooth miles on the road ahead!

December 17, 2021

Terry spent 7 months trying to get me a custom ls500 which never got built so she worked very hard to find me the rx 350 which I got today More

by Kdkline1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar lippiatt
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Dec 18, 2021 -

Metro Lexus responded

It's wonderful to hear that Terry's dedication to finding you a suitable vehicle finally paid off! We're honored that you had such faith in the Metro Lexus team, and we hope you're loving your new Lexus RX 350 already!

December 16, 2021

Joshua very helpful from the start. Everyone I spoke with very professional. Vey confident that my vehicle would be repaired properly and given honest advice. More

by tightanned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Metro Lexus responded

Thanks so much for giving Joshua and the rest of the Metro Lexus team a shoutout. We're pleased to hear that you were able to have a great service experience and we appreciate your trust. Safe travels!

December 15, 2021

I always have a great experience with Metro Lexus for more than 20 years. The Service Department fixes my car and it stays fixed. More

by Dwebb999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

Metro Lexus responded

Thank you so much for taking the time to let us know how happy you are with your experiences through all these years! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - Metro Lexus

December 15, 2021

Abed and the team are very professional and make car buying enjoyable. This is the 4th car I’ve purchased from this dealership. More

by adouglas.oh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

Metro Lexus responded

There is nothing better than hearing that our team could make the car-buying experience enjoyable! Thank you for coming to Metro Lexus and for sharing your glowing feedback. Enjoy your new ride!

December 14, 2021

I was surprised when I received my car and was videotaped, did not expect that at all More

by verycoolidea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Cales
Report | Print
Dec 15, 2021 -

Metro Lexus responded

Thank you for the kind feedback! We appreciate your business and are glad to hear that the team delivered such a thorough and knowledgeable service experience. Drive safely, and we hope to see you back at Metro Lexus!

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