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Metro Lexus

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,134 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,134 reviews

December 11, 2021

Abed was very helpful and nice. He was very patient with me when I asked him so many questions. He is very knowledgeable about the vehicles. It was a great experience. More

by Lexus fan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Metro Lexus responded

We're so pleased to hear that Abed was able to answer all of your questions and make sure you went home fully satisfied. Thank you for choosing Metro Lexus!

December 11, 2021

Christian was really patient and informative with no pressure which made the purchase very easy the guy is a real professional More

by Robsms66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Metro Lexus responded

Thank you for the great review! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Christian. Drive safely in your new vehicle, and we hope to see you back again at Metro Lexus!

December 11, 2021

Colin made the experience one of the best I’ve had with Lexus. I’d definitely recommend him to friends. More

by Rootrw19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne, Denae Jones
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Dec 13, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with Colin and the Metro Lexus team. Drive safely, and we hope to see you back!

December 10, 2021

This is the second new car I've purchased from.Metro Lexus. Excellent experience both times! Christian Miller is great! More

by Kiana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
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Dec 11, 2021 -

Metro Lexus responded

Kiana, we couldn't be happier to hear that you returned to Metro Lexus to purchase another vehicle from Christian. Your loyalty means a great deal to our team, and we wish you many safe miles in your brand new Lexus!

December 10, 2021

Christian took time with us and gave us what we were looking for. The presentation of the vehicle was awesome with all the employees clapping and excited for us as the car was unveiled. That was excitin More

by Monica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2021 -

Metro Lexus responded

Monica, we're smiling hearing how much you appreciated Christian's efforts to find you the perfect vehicle. It's also wonderful that our congratulatory round of applause made your visit so memorable. The Metro Lexus team is grateful that you allowed us to assist with your search and we wish you many miles of happiness in your new ride!

December 10, 2021

Great place and very knowledgeable about their vehicles. Great customer service and nice people. We will come back again for future cars. More

by Casual2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
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Dec 10, 2021 -

Metro Lexus responded

It's wonderful to hear that our team's expertise and customer service made your visit so positive. We can't tell you how much it means to us that you plan to purchase from Metro Lexus again in the future, and we look very forward to when that time comes!

December 09, 2021

Very courteous and pleasant to talk too. Explained everything very well. Would definitely recommend this dealership. More

by Wink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2021 -

Metro Lexus responded

This sounds exactly like the informed and pleasant client experience we pride ourselves on. Thank you for the excellent review and for choosing Metro Lexus - we hope to see you again!

December 08, 2021

I had a great experience at Metro Lexus. There was no pressure at all from Christian. He truly just wanted to help make things as easy as possible. More

by smcalli213
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2021 -

Metro Lexus responded

Congratulations on your new car! We are thrilled that Christian and the team delivered such a positive, pressure-free purchase experience. Thank you for coming to Metro Lexus!

December 08, 2021

It was great working with Christian, he was knowledgeable, kind and pleasant to work with. He knew what my wife and I were looking for, and delivered! It was a great experience and pleasure wo More

by Cstnzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
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Dec 08, 2021 -

Metro Lexus responded

Mario & Annette - Thank you for the great review! We appreciate your support and are thrilled to hear that you had such an outstanding purchase experience working with Christian and the Metro Lexus team. Congrats to you both on your new vehicle, and we hope to see you again down the road!

December 08, 2021

I had amazing experience and great service! Everyone was willing to help and made thing easy. More

by Adriatik kellici
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Homsi
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Dec 08, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

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