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Metro Lexus

Cleveland, OH

4.9
3,118 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,118 reviews

November 28, 2021

Desiree made the whole transaction very easy. She has excellent follow up to questions and helped me find the perfect vehicle for my needs. Would highly recommend her, very professional and helpful! More

by Pjf1750
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne
Nov 29, 2021 -

Metro Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Desiree and the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 28, 2021

II have been doing business with Lexus dealership since 1997. Colin was a pleasure to work with, never push he always in my best interest. Metro Lexus should be very proud of Colin and of themselves. The More

by sandramcampana
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Metro Lexus responded

Thank you for giving our dealership such a marvelous rating! We're grateful to have you as a customer and will certainly let Colin know you appreciate all of his hard work and professionalism. All of us at Metro Lexus wish you many safe and happy miles. Have a great day!

November 28, 2021

I went to Metro Lexus not knowing what expect , I’ve purchased several new luxury cars and may different dealerships and I have to say that Metro Lexus has by far been the best experience! Terry may sal More

by Drewscustomcarts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler
Nov 29, 2021 -

Metro Lexus responded

It was our pleasure to deliver a five-star buying experience! Thank you for sharing with us how much you appreciated working with Terry and Skyler. We are pleased to hear that our team helped ensure you understood the features of your new car and you were confident in your purchase. Congratulations from us all at Metro Lexus! See you next time!

November 25, 2021

Worst service I have had since drivingAn oil change and Worst service I have had since driving An oil change and 110,000 mile check up could not be completed in 10 hours Hard to believe for a dealer that More

by LJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor Tyndall
Dec 09, 2021 -

Metro Lexus responded

I'm sorry to hear that you're disappointed. We strive for timely and effective service, and I apologize that you're frustrated. I regret that we've let you down, and if there's any other feedback you'd like to share, please let us know. We're here to help. Best, Dan Booth - Service Manager - 216-916-6000

November 25, 2021

Totally worth the drive. I have a Lexus dealer 10 minutes from my house and will continue to drive out of my way to buy from Metro Lexus! Amazing experience! Amazing people! More

by chipps_10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Payne
Nov 29, 2021 -

Metro Lexus responded

Thank you for going out of your way to work with us! We appreciate having you as a customer and look forward to seeing you again down the road. Enjoy the ride and have a wonderful day! - The Metro Lexus Team

November 23, 2021

Colin was very professional and helped me choose a car that fit my personality. I would rate his service as excellent. More

by edial154
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Nov 24, 2021 -

Metro Lexus responded

We're happy to hear that Colin was professional and wonderful to work with. Our team here at Metro Lexus appreciates this review.

November 19, 2021

I appreciated the friendly welcome and attention to my requests by Otis. I also appreciated communication regarding estimates on possible future repairs that Jeffrey provided to me and that he noticed th More

by SueLivingston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian
Nov 22, 2021 -

Metro Lexus responded

Sue, our team genuinely wants to keep your car running like new! It's wonderful to hear that so many of our team members went above and beyond to ensure you had all the information and resources needed to make confident choices for the service of your vehicle. The entire Metro Lexus team is so glad to be your chosen service provider, and we look forward to lending a hand with your automotive needs in the future!

November 18, 2021

When I started talking to Desiree Payne, I was on the border trying to decide if i wanted to get a new car, but Desiree got me an amazing deal and made the process seem so smooth and simple. Desiree went More

by andrew14cross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne
Nov 19, 2021 -

Metro Lexus responded

Thank you for taking the time to review us, Andrew! We appreciate your business and are thrilled to hear that you had such a successful experience working with Desiree and the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 17, 2021

The entire experience was first-class from Terry. In fact, we had visited many dealerships and simply ignored. Terry not only recognized us but treated us like royalty. More

by Jmonteleone1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne
Nov 18, 2021 -

Metro Lexus responded

It brings us so much pride to hear that Terry's attentive care earned us your business at Metro Lexus! We're more than happy to be there for our guests to guide them through the purchase process, and we hope this level of customer service will have you relying on us again in the future!

November 16, 2021

Looking for a car post COVID to say the least has not been a favorable experience, but that all changed when I went to Metro Lexus. If you are in the market to buy a car, I highly recommend you check out More

by JKoellner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lippiatt , Desiree Payne, Denae Jones
Nov 17, 2021 -

Metro Lexus responded

Jackie, thank you for taking the time to review us! We strive to deliver a seamless and accommodating purchase experience, and it is wonderful to hear that this was reflected in your time working with Desiree, Denae, Skylar, and the Metro Lexus team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

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