
Metro Lexus
Cleveland, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,118 reviews
Desiree made the whole transaction very easy. She has excellent follow up to questions and helped me find the perfect vehicle for my needs. Would highly recommend her, very professional and helpful! excellent follow up to questions and helped me find the perfect vehicle for my needs. Would highly recommend her, very professional and helpful! More
II have been doing business with Lexus dealership since 1997. Colin was a pleasure to work with, never push he always in my best interest. Metro Lexus should be very proud of Colin and of themselves. The 1997. Colin was a pleasure to work with, never push he always in my best interest. Metro Lexus should be very proud of Colin and of themselves. The way that my car was revealed to me with everyone clapping made me feel like part of your family.I am praising Metro Lexus to everyone I speak to I will always be a Lexus customer thank you Sandy Campana More
I went to Metro Lexus not knowing what expect , I’ve purchased several new luxury cars and may different dealerships and I have to say that Metro Lexus has by far been the best experience! Terry may sal purchased several new luxury cars and may different dealerships and I have to say that Metro Lexus has by far been the best experience! Terry may salesperson was a pleaseure to deal with. The staff was very friendly too. We had the pleasure of having Skyler educate us on the technology side of the vehicle she too was very knowledgeable and dynamic. My expectations were met on every level. More
Worst service I have had since drivingAn oil change and Worst service I have had since driving An oil change and 110,000 mile check up could not be completed in 10 hours Hard to believe for a dealer that Worst service I have had since driving An oil change and 110,000 mile check up could not be completed in 10 hours Hard to believe for a dealer that size ? I would consider not having service there again and it is about 3 mins from my work? More
Totally worth the drive. I have a Lexus dealer 10 minutes from my house and will continue to drive out of my way to buy from Metro Lexus! Amazing experience! Amazing people! minutes from my house and will continue to drive out of my way to buy from Metro Lexus! Amazing experience! Amazing people! More
Colin was very professional and helped me choose a car that fit my personality. I would rate his service as excellent. that fit my personality. I would rate his service as excellent. More
I appreciated the friendly welcome and attention to my requests by Otis. I also appreciated communication regarding estimates on possible future repairs that Jeffrey provided to me and that he noticed th requests by Otis. I also appreciated communication regarding estimates on possible future repairs that Jeffrey provided to me and that he noticed that I had been overcharged on my tire rotation and corrected that. He also provided a money saving option on my exhaust system if I should need a repair. This gave me more confidence in continuing to take my aging car to my dealership, rather than going to a local auto shop suggested by my friends. Christian was very patient and knowledgeable in setting up my Bluetooth and demonstrating different features with the GPS system. More
When I started talking to Desiree Payne, I was on the border trying to decide if i wanted to get a new car, but Desiree got me an amazing deal and made the process seem so smooth and simple. Desiree went border trying to decide if i wanted to get a new car, but Desiree got me an amazing deal and made the process seem so smooth and simple. Desiree went above and beyond to get me into the car I only dreamed about driving. I would highly recommend Desiree to anyone looking for a new vehicle. She provided a once in a lifetime experience and made me feel welcomed and comfortable throughout the whole process! More
The entire experience was first-class from Terry. In fact, we had visited many dealerships and simply ignored. Terry not only recognized us but treated us like royalty. fact, we had visited many dealerships and simply ignored. Terry not only recognized us but treated us like royalty. More
Looking for a car post COVID to say the least has not been a favorable experience, but that all changed when I went to Metro Lexus. If you are in the market to buy a car, I highly recommend you check out been a favorable experience, but that all changed when I went to Metro Lexus. If you are in the market to buy a car, I highly recommend you check out Metro Lexus, from the moment you walk in the door you will have the best car dealership experience. If you have never been to this dealership I encourage you to stop in, it is a car buying experience like you have never had before. Desiree Payne was simply outstanding as my salesperson, professional, knowledgeable and incredibly attentive and responsive. Denae Jones was very professional and personalable and made the financing process so streamlined and explained everything with ease. Skylar Lippiatt provided an amazing overview of my new car and so much more. Each of these team members worked well together and with respect. I look forward to a long stress free relationship. More