Back

Metro Lexus

Cleveland, OH

4.9
3,118 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
Contact Dealership

13600 Brookpark Rd

Cleveland, OH

44135

Directions

By Type

Showing 3,118 reviews

October 21, 2021

Excellent Nobody can pick Very Great service I love it And thank you for help me out More

by Nguoica151hai to
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Oct 21, 2021 -

Metro Lexus responded

Thanks for this wonderful review and for your confidence in Metro Lexus!

October 21, 2021

Great experience with the dealership. Friendly and professional staff. Tori was great to work with. More

by Johnkonyesni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Oct 21, 2021 -

Metro Lexus responded

Thanks for leaving Metro Lexus a great review! We are pleased that you found our team friendly and professional.

October 21, 2021

Professional, organized and so friendly! I had a great experience at Metro Lexus. They made every part of the process easy and efficient. More

by Cecil B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Metro Lexus responded

Thanks for this great review of Metro Lexus! We appreciate your confidence in our team.

October 19, 2021

Quality service, and very professional treatment while you wait if you stay there till the repair is completed. If the repair takes longer then one cares to wait, a loner can be arranged. One is kept info More

by Rongosh.744
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Oct 19, 2021 -

Metro Lexus responded

Thank you for the great review! We are so happy to hear that you had such a successful and communicative service experience working with the Metro Lexus team. Drive safely, and we hope to see you back!

October 17, 2021

First of all I want to say working with Abed was a real pleasure. I had many question and he did have to work hard and always responded in a very timely manner. I walked into the dealership knowing what I More

by mrstone93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar was also fantastic in helping us learn about our new car.
Oct 18, 2021 -

Metro Lexus responded

Thanks so much for giving Abed a shoutout! It makes us happy that he was responsive and efficient, so thanks for trusting us to help you score an excellent vehicle. Congrats on the Lexus RX 350, and we really appreciate your kind words about the team. See you next time here at Metro Lexus!

October 17, 2021

The experience at Metro was nothing short of extraordinary! Jessica and the rest of the staff were super helpful and made me feel appreciated and welcome during the entire process. Would highly More

by Fanarama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Lippiatt, Jessica Twardzik
Oct 18, 2021 -

Metro Lexus responded

We are so grateful that your search for the perfect vehicle led you to Metro Lexus! It's wonderful to hear that Jessica and the team offered you extraordinary service every step of your visit. Thank you for recommending our dealership, and happy driving in your new ride!

October 16, 2021

Tori was so nice and knows what my need , found the car that fit my request She is very helpful , I appreciate her time More

by DuaaF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Metro Lexus responded

Congratulations on your new car! We are thrilled that Tori was so helpful and attentive throughout the purchase process and we will pass along your appreciation to her. Thank you from all of us at Metro Lexus!

October 15, 2021

Buying a car from Metro Lexus was a great experience! Desiree is amazing! I had issues with my bank and then had issues getting to Ohio but Desiree was patient and understanding. When I finally arrived s More

by Franklett822
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janelle, Desiree Payne
Oct 15, 2021 -

Metro Lexus responded

We really appreciate you taking time to post about your recent purchasing experience. It's wonderful to hear that Desiree guided you through the buying process and helped ensure that you would be confident behind the wheel for your drive home. Thank you for making the trip to see us at Metro Lexus!

October 15, 2021

Tori was extremely helpful and knowledgeable throughout the entire process od purchasing my first Lexus> i will most definitely will be doing business with this young lady again!!! More

by lydiaj029
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Metro Lexus responded

Congratulations on your first Lexus purchase! Thank you so much for taking a moment to share your kind words about Tori. We will certainly let her know that she made your experience a great one! See you next time at Metro Lexus!

October 14, 2021

Ryan - was very patient with me and knowledgeable on the vehicles I was interested in. Had a great experience. More

by ppandya5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Metro Lexus responded

Thanks for giving Ryan a shoutout for his patience and knowledge. It makes us happy that you loved working with him. See you again next time here at Metro Lexus!

...
153
...