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Lexus of Cleveland
Cleveland, OH
3,444 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,444 reviews
December 29, 2025
Great company to work with. Allison did a fantastic job getting the car I wanted. Allison did a fantastic job getting the car I wanted. More
by tcchristian
December 29, 2025
Maria Morales was very responsive from the moment she took my call, made a thorough video recording for me to look at the car before I drove to Cleveland, and answered many of my questions before I even took my call, made a thorough video recording for me to look at the car before I drove to Cleveland, and answered many of my questions before I even met her. I ended up meeting her at the dealership and she was incredibly professional and didn’t blink when I told her I needed to buy the car and needed to leave in less than four hours… with the car. Maria bent over backwards to make it happen and we plan on getting our next vehicle from her when my son gets his drivers license. She is amazing! More
by Christy Mattey
Employees Worked With
Other Employees :
The person at the front desk was incredibly helpful and kind. Very welcoming!
December 29, 2025
The dealership itself is beautiful inside. I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was I was given a tour of the different departments. Everyone I encountered was welcoming, kind and greeted me with a smile. My sales agent Ryan Yee was outstanding! He was patient, kind, knowledgeable and he throughly explained the details of the car, different options, and pricing. He made purchasing my car a wonderful experience! Highly recommended! More
by JLV
December 29, 2025
I wanted to purchase a Lexus RX350 for my wife for Christmas. I wasn’t sure if it was worth purchasing one since I was already obligated to another car brand. In the end there was enough equity in my Christmas. I wasn’t sure if it was worth purchasing one since I was already obligated to another car brand. In the end there was enough equity in my current vehicle that with only a small additional down payment I was able to get the RX350 with a considerably lower payment than my current car, and the Lexus’ quality far surpassed the car I traded in. I have to thank my sales representative Ryan Yee for making it possible. He also arranged a surprise presentation for my wife to see her new Lexus. She thought we were picking up a key FOB for another Lexus we own and was caught completely by surprise at the presentation of her new Lexus. I highly recommend Lexus of Cleveland and Ryan Yee. More
by su58643
Employees Worked With
December 28, 2025
I recently had the pleasure of working with Abed, and I must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject matter expert who prioritizes client education over high-pressure tactics. The final figures aligned perfectly with our initial discussions, making this a truly superior experience. I will certainly be referring colleagues and friends. More
by DawsonBuck
December 28, 2025
Allison and the Lexus of Cleveland team were beyond amazing in assisting me with my new NX. I highly recommend! amazing in assisting me with my new NX. I highly recommend! More
by A1Brown2
Employees Worked With
December 28, 2025
Metro Lexus was easy to deal with & worked hard at trying to get me the vehicle to meet my specifications. I was disappointed that I could not get the exact color and combination & features requested, That w to get me the vehicle to meet my specifications. I was disappointed that I could not get the exact color and combination & features requested, That was not the dealership’s fault. It is the building & distribution process & I did not want to wait any longer. I waited 6 months. The dealership staff were great & worked hard at making sure I was informed & happy with my purchase of the 2026 NX 350 hybrid. Sam kept me informed through the entire process & search. He was great to deal with. More
by jtf
Employees Worked With
December 27, 2025
Margaret was absolutely wonderful to work with. Everyone at Lexus was attentive and accommodating. They made this experience very enjoyable! Everyone at Lexus was attentive and accommodating. They made this experience very enjoyable! More
by Sarah Harper
December 27, 2025
I recently purchased a vehicle from Abed and the experience was exceptional. From the moment I walked in, the process was transparent, efficient, and professional. Abed was extremely knowledgeable experience was exceptional. From the moment I walked in, the process was transparent, efficient, and professional. Abed was extremely knowledgeable and took the time to explain all the features without making me feel rushed. The pricing was exactly as discussed. This was easily the most seamless car-buying experience I’ve ever had. I will definitely be recommending this dealership. More
by Eid
December 27, 2025
Excellent service and treated like I am getting luxury vehicle in luxurious style. Simon has been phenomenal vehicle in luxurious style. Simon has been phenomenal More
by nirajmistry
Employees Worked With
