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Metro Lexus

Cleveland, OH

4.9
3,130 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,130 reviews

May 02, 2021

I met Colin and told him that I was looking for a 2021 Lexus 460 and he immediately found exactly what I wanted. He was very professional and great to work with. Everyone at the dealership went out of t More

by Christine28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar, Denae Jones
May 03, 2021 -

Metro Lexus responded

Christine - thank you for trusting us with your business! We are committed to finding the perfect vehicle for guests and I am thrilled to see that Colin hit the mark. On behalf of everyone at Metro Lexus, we wish you safe travels in your 2021 Lexus GX 460!

April 30, 2021

It was a pleasure doing business with Ms. Bruno. She was very attentive. This is the second vehicle purchased from her. I have, and will continue to recommend her to my friends and family. More

by Vic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sustersic, Maia Bruno
Apr 30, 2021 -

Metro Lexus responded

Vic, thank you for your confidence in our team! Your recommendation means the world to us and we are proud to have you as a returning Metro Lexus customer. Wishing you many safe travels in your new ride!

April 30, 2021

I browsed through the Metro Lexus website and Colin reached out to me. I told him what I wanted, he provided car information and an appointment was made. Colin went above and beyond from the moment I b More

by abaezts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Metro Lexus responded

This glowing feedback about Colin means a lot to us! Thank you for trusting Metro Lexus with your business, and for taking the time to share your five-star review. We hope you continue to love your new car!

April 26, 2021

Ryan was very understanding about what I wanted in a new car purchase very polite explains everything well to me. very nice and friendly. I will go to him in the future with another purchase thank you metro More

by Bonnie.dean 75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Alponat, Rami Homsi
Apr 26, 2021 -

Metro Lexus responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Ryan took such good care of you here at Metro Lexus, and we will certainly let him know that you appreciate his help. We are proud that we earned your business, and we look forward to your next visit!

April 26, 2021

My experience in leasing my second RX 350 from Metro Lexus was once again rewarding. From my sales person, Maia to the sales managers they located a hard to find vehicle for me and were fair and courteo More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maia Bruno
Apr 27, 2021 -

Metro Lexus responded

Larry, we are thrilled that you had such a positive leasing experience with our team! Thank you for choosing Metro Lexus and safe travels ahead in your Lexus RX 350!

April 26, 2021

Maia was a total professional and answered all my questions..I believe it was one of the easiest car purchases I’ve ever had . . I would highly recommend dealing with Maia at Metro Lexus. More

by mwolfe1.mw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maia Bruno
Apr 26, 2021 -

Metro Lexus responded

Thank you for the great review! Maia is a fantastic member of our team, and it is wonderful to hear that she delivered such a seamless purchase experience. Congratulations on your new vehicle, and drive safely! We hope to see you again at Metro Lexus!

April 24, 2021

I can honestly say that everyone I had an opportunity to spend time with at Metro Lexus (including Maia, Tom, David, and Tony) was very professional and a pleasure to work with, which made the fact I had to More

by beamin9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maia Bruno
Apr 26, 2021 -

Metro Lexus responded

We really appreciate you making the trip out to see us at Metro Lexus and are thrilled that you had a positive car-buying experience. Thank you for mentioning Maia, Tom, David, and Tony! We love that they delivered professional, pressure-free service. Safe and happy driving in your new vehicle!

April 24, 2021

Rami Homsi and the staff at Metro handled our purchase very professionally and we can recommend them. They added some extra touches to the process that made it a good experience for us. More

by tdixonmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Apr 26, 2021 -

Metro Lexus responded

Thank you so much for posting a review! We are happy to hear that Rami and our team made your car-buying experience a success and we are grateful to have you as Metro Lexus customers. Safe travels in your new vehicle!

April 22, 2021

Skylar was superb in fixing my problem with the remote function app. She had a complete understanding of the app and her communication skills were outstanding. Then she helped me with questions long afte More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Lippiatt
Apr 23, 2021 -

Metro Lexus responded

Mike - We appreciate you trusting us with these repairs and love to hear that Skylar's service stood out to you. Thank you for supporting her with a wonderful review! Our team at Metro Lexus is grateful for your business.

April 20, 2021

Great experience with both Terry and Skylar. Very professional and yet made you feel at ease with any questions or concerns. Will highly recommend Metro to all my friends. More

by Bdeitrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar.....5 Star
Apr 20, 2021 -

Metro Lexus responded

Thank you so much for recommending Metro Lexus! We are delighted to hear that Terry and Skylar made it easy for you to get into your new vehicle and we appreciate you mentioning them. Safe travels in your new ride!

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