Metro Lexus

Tremendous customer service and loalty. I am a customer of this dealership since 2007. As my lease was expiring, I wanted to enter into a new lease, but was having some finance issues. Metro I am a customer of this dealership since 2007. As my lease was expiring, I wanted to enter into a new lease, but was having some finance issues. Metro Lexus staff Matt Long, went to great lenghts to resolve my issues and get me into the car I wanted. Matt was thoughtful, respectful and always available. Excellent all around job, by the sales and finance team at Metro Lexus! More

Excellent Customer Experience I decided to take a minute to revisit my experience dealing with Matt Long and the other fabulous staff members at Metro Lexus in Cleveland, Ohio. My I decided to take a minute to revisit my experience dealing with Matt Long and the other fabulous staff members at Metro Lexus in Cleveland, Ohio. My husbands Lexus was totaled a few weeks ago in a flash flood here in Boardman and that car had been purchased in Florida so I really had no idea who or what dealership to contact in our more local area. I actually picked Matt off of Metros website and contacted him about a car we were interested in. He made the process simple and quick right over the phone and he impressed me with his knowledge and professionalism. I would purchase a car from Matt and Metro Lexus in the future without a doubt! This was a superior buying experience!! Sincerely, Carla Miller and Tom Dailey More

Excellent Service/No Pressure This was my first experience with Metro Lexus and Matt Long and I would definitely recommend both! Matt was very friendly and knowledgeable about the This was my first experience with Metro Lexus and Matt Long and I would definitely recommend both! Matt was very friendly and knowledgeable about the vehicles while not making me feel pressured to purchase one on the spot. He took his time with me to make sure I had all the information to make the right decision. I am loving my new Lexus NX! More

Overall Good Experience Great customer service and attentiveness. I came in on a busy day but everyone tried their best to keep things moving. Trade In process was very smoot Great customer service and attentiveness. I came in on a busy day but everyone tried their best to keep things moving. Trade In process was very smooth. Terry worked to address all of my questions and found the vehicle that met all of my requirements. More

Outstanding Job by Terry Ramey and David Weaver I purchased my 8th Lexus from Metro Lexus this week. I had another OUTSTANDING experience from Terry Ramey and David Weaver. They always exceed my ex I purchased my 8th Lexus from Metro Lexus this week. I had another OUTSTANDING experience from Terry Ramey and David Weaver. They always exceed my expectations. DB More

Amazing I really enjoyed working with Matt Long! He knows his product and he let the car sell itself. I visited other dealerships and met with multiple sal I really enjoyed working with Matt Long! He knows his product and he let the car sell itself. I visited other dealerships and met with multiple salesman and he was clearly the best ! Lastly, he needs a raise ! Thanks again ! John Parrella More

Returning Customers The staff at Metro Lexus were very accommodating during our purchase process. My husband bought the 2019 ES 350 sport and I am the proud owner of a 20 The staff at Metro Lexus were very accommodating during our purchase process. My husband bought the 2019 ES 350 sport and I am the proud owner of a 2019 NX 300 sport. They made sure that we were completely satisfied and also followed up with us afterwards. The customer service provided was excellent, thorough and appreciated. We are happy returning customers! More

Great salesman, and Dealer Rob is one the best, second time i brought from him. Metro is one of the best, I have been going to Metro since 2004. Great Service Rob is one the best, second time i brought from him. Metro is one of the best, I have been going to Metro since 2004. Great Service More

My experience My sales consultant, Desiree Payne was outstanding to deal with. Always responsive with complete information. I’d highly recommend her to others. Sh My sales consultant, Desiree Payne was outstanding to deal with. Always responsive with complete information. I’d highly recommend her to others. She is also extremely knowledgeable about the products and process. She certainly values the customer’s time and is well prepared. More

Metro Lexus The Standard Bearer of Quality and Luxury Purchased a new 2019 Lexus RX350 F Sport from Metro Lexus. I dealt with Rob Sprosty who embodies the honesty and integrity that goes with dealing wi Purchased a new 2019 Lexus RX350 F Sport from Metro Lexus. I dealt with Rob Sprosty who embodies the honesty and integrity that goes with dealing with Metro Lexus. I traded in a 2017 RX 350 and the entire experience was easy as he and Mike Gleydura, sales manager needed to trade with a dealership in Toledo to get the color combination that I wanted. If you are in the market for a Lexus then I highly recommend this dealership as they always make the new car buying experience extremely painless. Rob Sprosty does an excellent job handling the new buyihg experience and the management and Denae in the finance department go above and beyond to make you realize that it is a car buying experience that is above and beyond what you have experienced in the past. After you take ownership of the vehicle you will again be impressed with the service department. Metro Lexus has the best service department in northern Ohio. Many thanks to Cordis Bunch who handled many of my oil changes and maintenance appointments on my 2017 Lexus. Looking forward to working with you in the future. More