Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Cleveland
Cleveland, OH
3,440 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,440 reviews
December 28, 2025
I recently had the pleasure of working with Abed, and I must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject must say his approach to automotive sales is refreshing. The transaction was handled with a high level of integrity and efficiency. Abed is a subject matter expert who prioritizes client education over high-pressure tactics. The final figures aligned perfectly with our initial discussions, making this a truly superior experience. I will certainly be referring colleagues and friends. More
by DawsonBuck
December 28, 2025
Allison and the Lexus of Cleveland team were beyond amazing in assisting me with my new NX. I highly recommend! amazing in assisting me with my new NX. I highly recommend! More
by A1Brown2
Employees Worked With
December 28, 2025
Metro Lexus was easy to deal with & worked hard at trying to get me the vehicle to meet my specifications. I was disappointed that I could not get the exact color and combination & features requested, That w to get me the vehicle to meet my specifications. I was disappointed that I could not get the exact color and combination & features requested, That was not the dealership’s fault. It is the building & distribution process & I did not want to wait any longer. I waited 6 months. The dealership staff were great & worked hard at making sure I was informed & happy with my purchase of the 2026 NX 350 hybrid. Sam kept me informed through the entire process & search. He was great to deal with. More
by jtf
Employees Worked With
December 27, 2025
I recently purchased a vehicle from Abed and the experience was exceptional. From the moment I walked in, the process was transparent, efficient, and professional. Abed was extremely knowledgeable experience was exceptional. From the moment I walked in, the process was transparent, efficient, and professional. Abed was extremely knowledgeable and took the time to explain all the features without making me feel rushed. The pricing was exactly as discussed. This was easily the most seamless car-buying experience I’ve ever had. I will definitely be recommending this dealership. More
by Eid
December 27, 2025
Excellent service and treated like I am getting luxury vehicle in luxurious style. Simon has been phenomenal vehicle in luxurious style. Simon has been phenomenal More
by nirajmistry
Employees Worked With
December 27, 2025
Margaret was absolutely wonderful to work with. Everyone at Lexus was attentive and accommodating. They made this experience very enjoyable! Everyone at Lexus was attentive and accommodating. They made this experience very enjoyable! More
by Sarah Harper
December 26, 2025
They were quick to answer to and help me with my needs. Abed is the best! Abed is the best! More
by Althia
December 26, 2025
Amazing experience. And the special way they delivered the car brought me to tears….Happy Tears. And the special way they delivered the car brought me to tears….Happy Tears. More
by Creakman3
December 22, 2025
Colin was great. Very helpful and not pushy. Tom Brennan was also very good to work with on my trade in. Dealership is clean and inviting and everyone there is rea Very helpful and not pushy. Tom Brennan was also very good to work with on my trade in. Dealership is clean and inviting and everyone there is really nice. This was the smoothest and most enjoyable car buying experience we have ever had. Will definitely be back. More
by Rslovett426
December 22, 2025
The dealership is a great place to do business. The staff is helpful and great to deal with. Margret and Tori and a total asset to your team. The staff is helpful and great to deal with. Margret and Tori and a total asset to your team. More
by emhatgas
