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Metro Lexus

Cleveland, OH

4.9
3,132 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,132 reviews

October 31, 2024

Purchased my RC F 5 years ago from Christian at Metro Lexus, Cleveland. Service over the past 5 years mostly was directed by Jeffrey. Jeffrey was always on top of what was needed and kept me informed. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Metro Lexus responded

Thank you for sharing your experience with us at Metro Lexus! It's fantastic to hear that Christian and Jeffrey have provided excellent service over the years. We appreciate your recommendation and are glad you're enjoying your RC F!

October 31, 2024

Seth was professional, prompt, transparent, easy to work with on the purchase of our gx550. We will look to him to do business in the future More

by Andy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Metro Lexus responded

Andy, it's fantastic to hear that Seth provided such a great experience for you at Metro Lexus. We look forward to assisting you with any future needs!

October 31, 2024

Enjoyed being introduced to the Lexus family and culture of excellence! Candice was extremely helpful and ensured I was completely satisfied with my purchase. More

by robertbibby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sustersic
Oct 31, 2024 -

Metro Lexus responded

Robert, we're delighted to hear that Candice provided you with such a positive experience at Metro Lexus. Welcome to the Lexus family and enjoy your new ride!

October 25, 2024

My wife and I recently purchased a GX 460. Abed was very attentive..The car buying process can be extremely stressful but Abed made it fun and easy. We will definitely refer our family and fr More

by Bostonf150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Metro Lexus responded

Thank you for choosing Metro Lexus! We're delighted to hear that Abed made your car buying experience enjoyable and stress-free. We appreciate your referrals and look forward to serving your family and friends in the future!

October 25, 2024

This is a great dealership and Cordis Bunch does an excellent job each time I take my car in for service. He is polite, very knowledgeable, friendly and listens attentively to my questions and painstak More

by apedro1279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Metro Lexus responded

Thank you for sharing your experience with Cordis and the team at Metro Lexus! We're delighted to hear that his attentive service and expertise have made each visit a positive one. We appreciate your support and look forward to serving you in the future!

October 24, 2024

This was our first experience with Metro Lexus which was a great one as Simon was the man who managed the whole process in very professional, transparent way, keeps updating us about the status of our vehic More

by HH
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Metro Lexus responded

We're delighted to hear that Simon and the team at Metro Lexus made your first experience with us a great one! It's wonderful to know you felt informed and supported throughout the process. Thank you for choosing Metro Lexus, we appreciate your kind words!

October 23, 2024

Exceptional professionalism and courtesy was received along with many expressions of appreciation as a customer. More

by Sewfish746
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Mapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Metro Lexus responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Metro Lexus provided exceptional professionalism and courtesy. We appreciate your support and look forward to serving you again in the future!

October 23, 2024

Had a great experience at Metro Lexus! Simon was very personable and helpful! The other staff also had great customer service. The best part is, we got a great deal on our new car. More

by Samuel C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Mohridge
Oct 23, 2024 -

Metro Lexus responded

Samuel, we're delighted to hear that Simon and the team provided you with excellent service at Metro Lexus. Enjoy your new car!

October 22, 2024

I was very pleased with Simon who helped me with purchasing my new Lexus Suv. Simon was very helpful and went above and beyond what I expected. He did a fantastic job and it was a very smooth and More

by Aprilhj12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candice Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Metro Lexus responded

Thank you for sharing your positive experience with Simon and the team at Metro Lexus! We're delighted to hear that everything went smoothly and exceeded your expectations. Enjoy your new Lexus SUV, and feel free to reach out if you need anything in the future!

October 21, 2024

Simon did a great job and the sale went flawless. When it comes time to get my wife her car I will definitely be back. More

by Bpaole23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Metro Lexus responded

We're delighted to hear that Simon provided a flawless experience at Metro Lexus. We look forward to assisting you again when it's time for your wife's car!

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