Metro Lexus

As a repeat Lexus customer I’m pleased to say the customer service is still exceptional customer service is still exceptional More

Well, I cannot say enough good things about my experience a Metro Lexus in Brook Park. From the email communication once I reached via their website for more information the car I was interested in until the a Metro Lexus in Brook Park. From the email communication once I reached via their website for more information the car I was interested in until the meeting in person with my Lexus Representative Allison. I have to admit when I first got the email response, I thought it was just an automated response it was a pleasure to know that Allison really existed. She was so amazing. I am very selective and like all the details before making any major purchase. Buying a Lexus was definitely on my major purchase list. This was my dream car, and it became a reality. Allison showed me the car that I was interested in along with three other options. This made me feel I was making an informed decision. Then the day of purchase yes, I waited a few days before making the purchase. Allison still treated me like I was a valuable person. The service was exceptional then the sendoff after all the paperwork was completed almost had me in tears. Allison and the team were so patient with me as I recorded and took pictures every step of the way. Yes, I took a lot of random photos and video as this was a prayer that was answered. Great Job Allison and the Metro Lexus team that care for me. I have to take one last minute to mention Sarah Klien you completed my paperwork and reviewed every item that was available to me in such a way that I added more essential features. For example, the replacement key insurance. This was a great piece of mind to have. Trae Harris also did a great job explaining all the functions of car and made sure I knew if I had any other questions he was there. Clay greeted me and my family with nothing but smiles while I waited. He frequently checked in on us while we waited for Allison and Sarah. Clay also gave me frequent updates in the 15mins that I waited. This team is exceptional. I would not have changed a thing. More

The staff are consistently, courteous, professional, and knowledgeable. They make customer feel special and unique. knowledgeable. They make customer feel special and unique. More

They are an outstanding dealership, every thing we experienced from day one was over the top compared to any other that we have worked with so far. We have worked with some pretty great dealers too. experienced from day one was over the top compared to any other that we have worked with so far. We have worked with some pretty great dealers too. More

Simon was great and very nice. The dealership treated me with respect and it felt very good buying my first car Lexus ES350. The dealership treated me with respect and it felt very good buying my first car Lexus ES350. More

Candice is absolutely amazing! Very intuitive to my desires. This is my first experience buying a Lexus and I am absolutely thrilled. Thank you, Candice and Metro Lexus! Very intuitive to my desires. This is my first experience buying a Lexus and I am absolutely thrilled. Thank you, Candice and Metro Lexus! More

Ryan is very professional and a pleasure to work with. I would definitely reach out again. I would definitely reach out again. More

Candice Thomas was a fantastic professional as I looked for my first Lexus! I felt thoroughly informed and never pressured. Her follow-through was timely and I felt she was being entirely transparent and a for my first Lexus! I felt thoroughly informed and never pressured. Her follow-through was timely and I felt she was being entirely transparent and authentic with me throughout the relationship. I definitely would seek her out again! More

The team at Metro Lexus was very professional, very helpful and fulfilled all our needs and wants for getting our car. The service was top-notch. Allison was very helpful in helping us with our selecti helpful and fulfilled all our needs and wants for getting our car. The service was top-notch. Allison was very helpful in helping us with our selection as well as helping us finish enclosed the deal to get us our car. We're very thankful to her. More

Metro Lexus has a beautiful showroom and an extremely clean service department. My salesman Seth was excellent. He was extremely attentive to my questions and needs. The sales process was very smooth clean service department. My salesman Seth was excellent. He was extremely attentive to my questions and needs. The sales process was very smooth and I am excited about my new vehicle. I highly recommend Metro Lexus! More