Back

Metro Lexus - Service Center

Cleveland, OH

4.9
151 Reviews

151 Reviews of Metro Lexus - Service Center

Sort by
May 12, 2023

We were very pleased with the service provided by Metro Lexus. We have been a customer for at least 10 years and have always been satisfied with their sales people and service. More

by virostj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023 -

Metro Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

April 25, 2023

Staff were terrific in taking car in and in delivering it to me!!! Thanks to all! More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Metro Lexus responded

Daniel, thank you so much for supporting Metro Lexus with your 5 stars! We truly appreciate your business!

April 05, 2023

Was greeted pleasantly and kept updated throughout the day on my vehicle. Appreciated that greatly. More

by rlwestphal
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Metro Lexus responded

Our service team sincerely appreciates your wonderful review! Thank you for supporting Metro Lexus and we will see you next time!

April 02, 2023

When you finished with the service of my car, i was given a bill by someone and it showed that it was twice as high as the estimate. I left a little disappointed since I was told they did other things which More

by Eroldan224
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Metro Lexus responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Paul. Drive safely, and we hope to see you back again at Metro Lexus!

March 31, 2023

We are 25 plus customers of this dealership and their service and sales staff have given us excellent attention every time. We highly recommend them and will come back again. More

by Carolmikolay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelique Giavonette-Johnson
Mar 31, 2023 -

Metro Lexus responded

We are so grateful to have you as loyal clients of Metro Lexus, Carol! Until next time!

March 29, 2023

Jeff Miller is a great asset to the Lexus team. Jeff knows the product and works with the customer. he goes above and beyond to help his customer. More

by lbricmont
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Markuszewski
Mar 29, 2023 -

Metro Lexus responded

We're glad to hear Jeff left such a positive impact on you! We agree that his work is top-notch and he will always go above and beyond to get the job done right. We'll be sure to share your kudos with him. Thanks for choosing Metro Lexus!

March 28, 2023

Great service. Good information provided to me regarding needs at future visit appointment was completed in time. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2023 -

Metro Lexus responded

We are delighted to read this review, Joe! Thank you for choosing Metro Lexus and for sharing your experience with our team. Drive safely until we see you next!

March 23, 2023

Pleasantly surprised to work with a service department that has me as their top priority. Cordis was great, he explained everything, patiently answering my questions . Everyone I had contact with was fr More

by mblake4382003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Metro Lexus responded

We are happy to read this feedback! Thank you for trusting Metro Lexus with your business, we hope to welcome you back for your future service needs. Drive safely!

March 14, 2023

Great customer service overall. Service manager is informative and helpful. Work performed in a professional and timely manner. Top notch dealership. More

by Dziak Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Metro Lexus responded

Dziak, thank you for the review! We appreciate your business and hope to see you back again at Metro Lexus. Safe travels!

March 02, 2023

My experience was exceptional. Service was excellent. Everyone I spoke to spoke with was helpful and very professional. I wouldn't buy a car anywhere else. More

by marilynikravitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : greg
Mar 02, 2023 -

Metro Lexus responded

Feedback like this makes our day! Thank you for your confidence in Metro Lexus, and for your loyal business. We are thankful to have you as a customer, Marilyn!