Metropolitan Ford

Friendly and helpfull Ilaisa was friendly and helpful in finding the car. He helped me get a good deal on the car and was willing to have a car brought over from another d Ilaisa was friendly and helpful in finding the car. He helped me get a good deal on the car and was willing to have a car brought over from another dealer and available as soon as possible. More

Great experience and done quickly We came in to look and were excited to leave as owners of a new Explorer. Ilaisa was friendly, knowledgable and successful in getting our business. We came in to look and were excited to leave as owners of a new Explorer. Ilaisa was friendly, knowledgable and successful in getting our business. More

Everyone was helpful and friendly! Every staff member at Metropolitan Ford were kind, helpful, friendly and extremely knowledgeable. I would recommend this dealership to anyone looking Every staff member at Metropolitan Ford were kind, helpful, friendly and extremely knowledgeable. I would recommend this dealership to anyone looking for a great experience! More

An important task made easy Ilaisa was the sales rep I worked with and it was one of the easiest, most pleasant, and efficient purchases I have made in my 60+ years. Ilaisa was Ilaisa was the sales rep I worked with and it was one of the easiest, most pleasant, and efficient purchases I have made in my 60+ years. Ilaisa was knowledgeable about the product and willing to listen to what I wanted. He was not just selling a car but was meeting my needs. He took the time to listen to what I wanted, listened to what my concerns were, and patient enough to make sure all of my questions were answered. This is how the car sales business should have been from the beginning. More

Impressed By Their Honesty I worked with Cliff Jager. He was upfront, honest and down-to-earth. Cliff wasn't pushy, but demonstrated excellent customer service throughout the pr I worked with Cliff Jager. He was upfront, honest and down-to-earth. Cliff wasn't pushy, but demonstrated excellent customer service throughout the process. I bought a used SUV and the entire process was efficient and relaxing from the test driving to filling out the paperwork. More

I trust this service department I called in the morning for a few minor issues with my Ford Freestar and they said come right in. One thing I like about working with Todd in service I called in the morning for a few minor issues with my Ford Freestar and they said come right in. One thing I like about working with Todd in service is that he gives me good information about the problems so that I can make a decision whether to move forward with any work. I trust this service and have used them for years. I bought my last two cars here. My problem is with Ford's decision to discontinue the FreeStar line of vehicles. I'm waiting Ford. Toyota is starting to look good. I will miss Metropolitan Ford's service department if I am forced to switch brands. Thanks Todd for your good care. More

Great experience I contacted Tony to set up a test drive for a truck I had seen online. We got there, the truck was ready, and the deal was done. Have to say they were I contacted Tony to set up a test drive for a truck I had seen online. We got there, the truck was ready, and the deal was done. Have to say they were very willing to negotiate a sale. More

Not a good experience Me and the family went to Metropolitan Ford to buy a use suv. Upon our arrival we had to wait 20 minutes to get the truck so we could test drive it. F Me and the family went to Metropolitan Ford to buy a use suv. Upon our arrival we had to wait 20 minutes to get the truck so we could test drive it. Fianlly we were allowed to test drive it,only to notice how dirty the interior was. Not super dirty but,for a car just recently "detailed" from a dealership no less it was quite filty. After showing the Bank of America pre approval letter we were told to fill out another credit application or we would have to wait a week or so to get the suv! (something to the effect "that's just a piece of paper" not an approval! and we need to verify who you are! and the only way to do that is for you fill out a credit application! really? "Anyone could come in here with a piece of paper and drive off with a new car!" said the "Finance Manager So after a wasted argument with the "Finance Manager" my wife filled out a credit application. An hour later he comes back and with a evilish grin he looks at me and says" All is well" Two and half hours with a preapproval and we finally leave with our used truck..........gas tank almost empty! What happened to customer service? More

2014 Ford Escape I had visited a few other Ford dealerships and decided what car I wanted to purchase. After experiencing some very high pressure sales tactics at othe I had visited a few other Ford dealerships and decided what car I wanted to purchase. After experiencing some very high pressure sales tactics at other dealerships, I just wanted to purchase a car and get it done with. Then I started working with Tony Reyes at Metropolitan Ford, and he made the process easy and low pressure. I appreciate the work he did locating the car I wanted and the competitive prices that Metropolitan Ford offered. Once I purchased the vehicle, Tony did a great job of walking me through the car features. I am very happy with my experience working with Metropolitan Ford and will definitely shop for cars from them again. More

Excellent Customer Service! When I went to the dealership I had an idea what I wanted,so I looked at the vehicles on the parking lot. Then I sent inside to ask for Tony Reyes (na When I went to the dealership I had an idea what I wanted,so I looked at the vehicles on the parking lot. Then I sent inside to ask for Tony Reyes (name referred to me by my Costco membership). I ask to take a test drive, Tony showed me the discount I was saving with my Costco membership.He was very friendly and helpful. Excellent Customer Service. He is a great person to work with. More