Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Couldn’t have been better. Nice people, respectful. Helped me with everything that I needed Nice people, respectful. Helped me with everything that I needed More

Went in on Saturday, got an oil change and a inspection. My truck didn't get the inspection, tires wasn't rotated, and there was oil stains on hood, door handle, and steering wheel. They always say you'll g My truck didn't get the inspection, tires wasn't rotated, and there was oil stains on hood, door handle, and steering wheel. They always say you'll get a lysol wipe on the inside never do. The car never works!!.Waiting for my free oil changes are up and Im going to GMC and get my services done there More

Very polite unpressured experience. I did not feel pressured to purchase right away. And Reddy took the time to answer all of pur questions. I did not feel pressured to purchase right away. And Reddy took the time to answer all of pur questions. More

Shame on this "Dealership". We have a small family-owned mechanic shop. Purchased a transmission from Miami Lakes. Vehicle was towed back 4 Days later. Defective Transmission. M We have a small family-owned mechanic shop. Purchased a transmission from Miami Lakes. Vehicle was towed back 4 Days later. Defective Transmission. Miami Lakes WOULD NOT warranty the transmission. After several weeks and multiple emails and phone calls, they sent the transmission. They refuse to offer any warranty on my labor, the fluid, or the reprogramming. I also had to send it to Kia to prove this was a defective transmission. My shop is now down $1200 because of Miami Lakes Automall and no one will take responsibility. I purchased the transmission from Oricel Diaz, Parts Advisor. He is the only one who tried to help! Andy Moas the Service Director only wanted to place blame on my shop for faulty programming. No sir. Juan Hurta, Parts Director offered no help! Mike Ortiz, Parts Manager, finally warrantied the actual transmission after three weeks!!! At the end of every email, they state "#Excellence With Efficiency" What a joke. The last email to these gentlemen I said, "This does not exactly show any above and beyond customer service my customers are used to. Andy, how soon can I send the Kia to have your department REINSPECT the car? Are you going to charge me again as Henry has to rework everything that I have already done? Juan, I am assuming with two different Kia service departments saying the transmission is bad, you will have no issue submitting the warranty for another transmission? Lastly, if Kia is not going to replace the faulty transmission, who covers my labor of again diagnosing, reworking and reprogramming a faulty transmission?" No one, I repeat, no one responded. Shame on you folks. More

Hi I just wanted to let you know about my experience with Miami lakes auto mall Dodge Ram service, I will not recommend to anyone that thinks about bringing their vehicle here in Maimi Lakes Auto Mall, Speci Miami lakes auto mall Dodge Ram service, I will not recommend to anyone that thinks about bringing their vehicle here in Maimi Lakes Auto Mall, Specially the service advisor Chriss Willcox, Very unprofessional, I had to literally help him look for the warranty number and phone so he could call, Not only that I had to go to the service dept several times to get an update on my vehicle, I texted Chriss several times and maybe once he texted me back, I had my truck in the service for 3 weeks, it took Chriss 9 days to have my vehicle looked at and that's because I had to go and beg him to check the car, it was not totally Maimi Lakes fault the warranty dept took a long time to resolve my Claim, and please if you buy a used car or new car DO NOT BUY A WARRANTY FOR YOUR CAR, the service advisors hate dealing with the warranty dept. But I must say that there was a service advisor was very, very helpful his name is Giovany Great gentleman. and one last thing, when I received my truck I opened the driver side door and found my seat laid back like someone was sleeping in it and found a couple of scratches that were not there before, also when the ABS Buster break was replaced the surrounding area was full of fluids the mechanic didn't even clean it. BAD, BAD SERVICE WILL NEVER TAKE MY CAR THERE AND WILL NOT BUY A CAR THERE FOR SURE Joe Favia More

A very rude and unpleasant person. I am a customer at Miami Lakes and went in for a service. He wanted to charge me $140 when there is an $89 coupon available on the website. When I sh I am a customer at Miami Lakes and went in for a service. He wanted to charge me $140 when there is an $89 coupon available on the website. When I showed him the coupon, he became angry, insulted me, and treated me very poorly. I believe this company should not employ people like this, as they create a very negative experience for customers. More

I am having the same experience that dsingman72 wrote about. After multiple texts, voicemails, e-mails and certified letters to finance and management I received one phone call and I was hung up on after about. After multiple texts, voicemails, e-mails and certified letters to finance and management I received one phone call and I was hung up on after 18 minutes. I learned the customer is never right. I have emails from their vendors documenting that some of the services I bought were never purchased and/or provided by the dealership or they were different companies than I what I agreed to on the buyers sheet. I've been requesting cancelation of policies within my 30 day window and they are non-responsive. I strongly urge you to find another dealership to do business with. More

We were assisted by Myles Cure and he was very professional, respectful and paying attention to what we were saying. He guided us through every step , not rushing or slowing down the process. All professional, respectful and paying attention to what we were saying. He guided us through every step , not rushing or slowing down the process. All this also applies to the financial officer José Gravata, that offered an excellent service. Yes , you still need to negotiate ,but they don't push it or rush you .Very happy with this experience. More

Today I was in Miami Lakes Auto Mall for an oil change and tire rotation, the excellent services of the service advisor Mr. Armando Escudero and the mechanic Damian I always leave satisfied with the work and tire rotation, the excellent services of the service advisor Mr. Armando Escudero and the mechanic Damian I always leave satisfied with the work congratulations. More

Worst experience ever; definitely will be avoid to do business with any of these dealers chain. Trying to reach a responsible person on finance dept and all I got are incorrect address or voicemail only business with any of these dealers chain. Trying to reach a responsible person on finance dept and all I got are incorrect address or voicemail only, which NEVER received a call back. More