Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Very good service and excellent sale personal this is my 4th jeep in the Miami lakes dealer 4th jeep in the Miami lakes dealer More

Outstanding customer service . Very attentive , they made sure to tackle all my needs and take care of me in the best way possible. Very attentive , they made sure to tackle all my needs and take care of me in the best way possible. More

Excelente trato, el vendedor Javier me ayudó mucho en mi compra y estuvo muy al tanto de lo que yo quería. Estoy segura que seré una clienta de uds para toda la vida. compra y estuvo muy al tanto de lo que yo quería. Estoy segura que seré una clienta de uds para toda la vida. More

Sales team: Sales team was OK. The sales person worked with us to get the car that best fit our needs. Leased a Kia. Downsides: I felt they were not very thorough on looking for The sales person worked with us to get the car that best fit our needs. Leased a Kia. Downsides: I felt they were not very thorough on looking for good offers when negotiating the pricing. Also, there was a LOT of waiting around. I was in the dealership for almost 7 hours (including everything). Finance team: My experience with the Finance Department was a bit unsettling. They kept all the paperwork inside a folder not visible to me, and when I asked to see it, the person got defensive. They also wanted me to sign everything very quickly and they got a little frustrated if I wanted to read what I was signing. There were 3 additional services (total amount more than 1000 dollars) that they added to my contract, and the contract clearly stated were OPTIONAL. When I said I didn't want them, the finance guy told me they were mandatory, and that if I didn't want them he couldn't sell me the car. He also said that the contract was an old version and they were going to update it, and that's why it stated those were optional. Everywhere in the paperwork it said these services were OPTIONAL, so the whole thing was kind of unsettling. The next day I got a call from customer service, and I explained the situation. The lady explained that 2 of those services were in fact mandatory (even though the contract states they are optional), and the third one was in fact optional and told me I could go and talk to the Finance Manager to sort it out. It is very unsettling that the contract states (more than once) that these services are OPTIONAL, and the dealership is telling me they are mandatory. This makes them looks dishonest and I would not feel comfortable making business with them again. They should either fix their contract or tell the truth to the customer. (the sales person name does not appear in the selection menu so I had to pick someone else) More

Nice salespeople, but mistakes create major problems for this buyer. Miami Lakes Kia sent in the wrong VIN number for my new Telluride. I have spent hours on the phone with Florida DMV, my insurance compa this buyer. Miami Lakes Kia sent in the wrong VIN number for my new Telluride. I have spent hours on the phone with Florida DMV, my insurance company, Miami Lakes Kia, and NSD Appearance Protection. The LoJack was eventually activated almost three weeks after purchase. I am still attempting to obtain the NSD coverage that I involuntarily purchased for $599.00 (plus sales tax). I have purchased many new vehicles from established dealers but have never seen this ineptitude or lack of an apologetic demeanor. I would advise to steer clear of this particular dealership. More

They have bad attention, they always promise you something and they never fulfill for making the sale, they deceive you. The managers have little word and the cars don't show them when it comes to s something and they never fulfill for making the sale, they deceive you. The managers have little word and the cars don't show them when it comes to selling you More

Less than 24 hours after leasing a Kia I wanted to stop that deal and lease a more expensive Jeep. There was zero cooperation between Kia or Jeep and all refused to help or make this happen. I was even wil that deal and lease a more expensive Jeep. There was zero cooperation between Kia or Jeep and all refused to help or make this happen. I was even willing to lose my entire payment I had made. More

Overall the dealership isn't bad. However it's been over a month and the title still hasn't been issued for the pre-owned vehicle I bought. Went back in to get a new temporary tag las However it's been over a month and the title still hasn't been issued for the pre-owned vehicle I bought. Went back in to get a new temporary tag last week. Let me paint you a picture. Walked in and spoke to one person, they sent me to customer service. Went to customer service, they sent me to the finance department. Went to the finance department, only found one person who was walking out of his office. He said that they were in a meeting. He asked if I could wait a few minutes and he'll get back with me. Fast forward to an hour later and I'm still waiting. Until another salesperson asked if I've been helped. I explained what I needed and he tried to assist me. During this time the supposed meeting ended as I seen people walking out all with a gift. Seems the meeting that was happening was their holiday party. I seen the initial finance person walk around talking to other co workers. By the way, he never came back to assist me. The salesperson was actively trying to do someone else's job, which I appreciate. But after sitting for an hour and a half I finally get the temporary tag (which took all but 10 minutes to complete the transaction). If I was told "hey we're having our holiday party now, can you come back in about an hour", I would had no problem doing so. But don't ask me to wait a few minutes and don't even come back to assist me. This all took place during my work day in which I had to take time off. From what I've seen, they are very attentive, jumping through hoops to to get your business. But once they have your money, good luck with getting the minimum service after the fact. Unacceptable. More

Agradecido y felicitar al Manager de Mitsubishi Alejandr Vera por su excelente atención personalizada y por Preocuparse por resaltar lo Mejor de su marca y su trabajo. Excelente profesional Vera por su excelente atención personalizada y por Preocuparse por resaltar lo Mejor de su marca y su trabajo. Excelente profesional More

they gave me the car with 4 tires from different companies and with many defects in the car!! companies and with many defects in the car!! More