Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

I had an appointment for my first ever service with you. I did check in and I was informed to wait for 1 hour. 2hrs later my car was still where I left, I asked the staff, never apologized gave my key and I I did check in and I was informed to wait for 1 hour. 2hrs later my car was still where I left, I asked the staff, never apologized gave my key and I left. I’m still shocked with your style of service. Corporate Jeep will know about this that for sure. Thanks More

Need more assistance. Car brought in for unknown repair. Took three days to put vehicle on computer and get an estimate. I had to stop by to find out what was going on and Car brought in for unknown repair. Took three days to put vehicle on computer and get an estimate. I had to stop by to find out what was going on and how much longer I had to wait to find out why was wrong and how much it would cost. I never read a call before going to dealership. More

Great service and great customer service iam happy with dealer and give fast and great job dealer and give fast and great job More

Nice place and nice people who look for best deal for you. I recommend it you. I recommend it More

Most remarkable has been the overall attention given by mr Christian , the seller, highly professional and oriented to give a top quality service mr Christian , the seller, highly professional and oriented to give a top quality service More

I was very pleased with the prompt service that I was given by Francisco Thanks given by Francisco Thanks More

We leased 2 cars that day. They made it smooth and easy. An overall great experience! They made it smooth and easy. An overall great experience! More

Miami Lakes Automall had this new Ram 1500 truck, which I liked. Looked at the reviews of this car dealer and based my strategy on that. This company is famous for its "bait and switch" technique, something liked. Looked at the reviews of this car dealer and based my strategy on that. This company is famous for its "bait and switch" technique, something to keep in mind. The truck was advertised for over $12,000 below market price. When compared the price at other dealers it was a very low price, too good to be true. I knew what I wanted to pay and talked to this nice young man who was the salesperson. It was funny to see the faces of him and his manager and the nonsense they came up with, when I showed the advertised price. At the end we came to an agreement I was content with. After that I had a nice chat with the finance manager. Interest rate is on the high side but I'm not too worried about that. He asked me if I wanted the service contracts and extended warranties and initially, I declined but later decided to take it anyway. A few days I realized that I really don't need all those warranties for a brand-new truck so decided to cancel them. The salesperson told me to do that through the finance manager. I called him, emailed him, talked to him in person, emailed him and emailed him again. 1001 excuses why he couldn't respond. In the last email he wrote that I would get my money refunded in about 4-6 weeks, which seems very long. Well, it is 6 weeks later, and nothing has been refunded. I treated everybody with respect at the Automall, but I don't get it back. So now I had to contact a consumer lawyer for advice on legal action. This is costing me time, money, aggravation, high blood pressure and my wife telling me that she warned me for these crooks. And I am going to hear that for a long time. Thanks ML Automall! I will also have to start a case at the BBB, and this will cost me time as well. But it has to be done. This was a simple request and should have been part of customer service. So please take this word of advice when you buy a car at Miami Lakes Automall. The advertised price is not the price you will get, not even close. Expect the good old bait and switch, so be prepared if you necessarily want to buy there. And don't take any of those warranties they try to sell you. Shop around for better. More

Miami Lakes Jeep strikes again! ! These people are a royal disappointment.. Was in the market for a Grand Cherokee. Miami Lakes had a 2023 for $57,391 down from $67,490 (MSRP).. VIN: ! These people are a royal disappointment.. Was in the market for a Grand Cherokee. Miami Lakes had a 2023 for $57,391 down from $67,490 (MSRP).. VIN: 1C4RJGEG8P8890617 STOCK: J3G890617… Went early (10 am). Car was being used.. dirty door panel and seat. Test drove, etc. Sat down with Mr. Allen and when he gave me the numbers… 😂😂😂this is where it gets good. The numbers were based on $74,000 .. the car was NOT being sold “as advertised”. That car has a “market adjusted price” but NOT $57,391 advertised… no no no.. $74,000 lolol. Can’t make this up.. I literally got up and walked out. No point in negotiating at this point. I could NOT do this again. I gave this place a shot after 5 years of “boycotting” and yet they did not disappoint.. Seems to me like this is THIS company’s culture and business model. I don’t even get my cars serviced here.. I drive to Vera Buick/Cadillac/GMC or Bomnin Dadeland. Miami Lakes AutoMall 👎👎👎👎👎 More