Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Took my car to get serviced and. To get my headlight fixed was told I needed an appointment which I made for the next Monday 9/27 and only to be told that a part needed to be ordered and it will be here fixed was told I needed an appointment which I made for the next Monday 9/27 and only to be told that a part needed to be ordered and it will be here in 5 days and have not received a phone call yet and it's been almost a month later. I really think the service tech just blew me off. I'm highly upset More

No one could say when the brakes would be done. I had no car for 5 days and spent over 200 dollars on lyft. No one in service answers the phone. I spent 5 hours on a Saturday calling to see if the truck wa car for 5 days and spent over 200 dollars on lyft. No one in service answers the phone. I spent 5 hours on a Saturday calling to see if the truck was ready as promised before getting a hold of a person who finally told me the brakes had not come in. I was given a rental for the final day. The oil pan still leaks (dirty oil and there was an oil change paid for) and when my husband looked at the brake rotors it was nicked. Not at all happy with the service. All of this was for a brake job and oil change. They took no notation of any of the other things I tried to tell them...like the horn is not working along with the buttons on the steering wheel. 6/7 days for an oil change and brakes is ridiculous and to not even be offered a rental, when I have a child and myself to get to school. I am still irate. And I paid $2,100 not including LYFT fees to get my son and myself to school (I'm a teacher). And no one was wearing masks with a child who is too young to be vaccinated around. And my young son did take note of the cashier who was "making out" with the sales man in the car lot. Oh, and voice mails are full everyday, all day. The service rep "Kirby" was great. More

Did not do anything I asked did not give any recommendations. Not once did I speak to a service technician or the person overseeing vehicle concerns. Upon pick up of car, no clear direction on w recommendations. Not once did I speak to a service technician or the person overseeing vehicle concerns. Upon pick up of car, no clear direction on where to go. Associates at checkout could care less did not engage or ask if I needed assistance had to ask where to go to pick up and make payment. Vehicle concerns we’re not address especially water leak into front foot well of passenger side. Rotation of tires were not done. Nobody went over anything in regards to my car when picked up. No acknowledgement. To top it off I was given my key fob and I had to search the entire premises myself for my car and wasn’t even in a parking spot. Sad part is I purchased my vehicle from this dealership and would have expected far better service then provided. Service provider Brian Wilcox was very disrespectful towards my mother and needs to be taught proper etiquette when dealing with seniors. His careless attitude, unwillingness to help was evident when he brushed my mother off to another associate by the name of Darren. More

My experience was the best.Mario Rodriquez was extremely nice and performed better than any salesman I’ve worked with.Joe Colabro (General Manager)took his time to find Perfect vehicle for all my needs.I wi nice and performed better than any salesman I’ve worked with.Joe Colabro (General Manager)took his time to find Perfect vehicle for all my needs.I will highly recommend this dealership for all my needs.Marty POLLOCK More

Really bad attention by JAY and also I spoke w the manager en service and not even gave me any solution so I decide come back tomorrow to see if they can help in better way and see if I can fix there manager en service and not even gave me any solution so I decide come back tomorrow to see if they can help in better way and see if I can fix there my car Carolina rodas More

This people take test drive on my vehicle To find out the problem and they drive over 40 miles that is very upset for me i’m not even drive all those miles my self .. at the end they don’t find the transmiss problem and they drive over 40 miles that is very upset for me i’m not even drive all those miles my self .. at the end they don’t find the transmission problem in my vehicle and is still with the same problems with the transmission problems More

Se muy buena la atencion y el servicio,,,, rapido y muy professional ,,, gracias, por preocuparse professional ,,, gracias, por preocuparse More

Very Happy with the overall experience. Especially with the salesman. Mike Barcelo. Very Professional and very knowledgeable of the product. the salesman. Mike Barcelo. Very Professional and very knowledgeable of the product. More

Orestes was a great help. He offered information without me having to ask. He’s very knowledgeable and displays great customer service. I am definitely going to recommend him and the dealership for years to me having to ask. He’s very knowledgeable and displays great customer service. I am definitely going to recommend him and the dealership for years to come. More

Great salesperson! They really took the time to find the right vehicle for my needs at the best price. right vehicle for my needs at the best price. More