Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Recently I visited this dealer and I am content with the service. I rated customer service 5 because the rep was helpful, answer all my questions and gave me the prices. The quality of work was 5. They rota service. I rated customer service 5 because the rep was helpful, answer all my questions and gave me the prices. The quality of work was 5. They rotated and balanced my tires, changed a broken door handle. Everyone I came in contact with was friendly. Overall experience 5 because I have no complaints. Price 5 because it was fair. I will recommend to friends. More

November 11, 2010 To whom it may concern. I purchased used GMC Acadia 2007, vin# 1gker33717j151329 with 17000.00 miles, before warranty expi To whom it may concern. I purchased used GMC Acadia 2007, vin# 1gker33717j151329 with 17000.00 miles, before warranty expired I changed a rack and pinion because a squeaking sound coming from the steering when turning, several times I went to GMC Dealer because when I started the car the first time in a day, it shaked for a minute more or less, but the dealer never found the cause of this problem. My Acadia now have 55000.00 miles, two weeks ago starting again with a squeaking sound coming from steering , when I put my car on drive, it does not run, after one minute it starts to move slowly without power , I left my Acadia in Miami Lakes Auto mall located 166 NW 57th AVE , Miami Lakes Florida, 33014; the services advisor Mr. Diango Barreiro, he call me and explained to me that I have to replace the rack and pinion, axel seal , and purge solenoid , after 5 days I picked up my car but before leave the dealer by curiosity I opened the hood I saw the intake vacuum with glue around it, immediately I call Mr., Barreiro, he took the car directly to mechanic , he came back, he told me that the mechanic broke the part and he will order the intake vacuum, I’m upset because if I hadn’t open the hood nobody would have said anything to me, they tried to hide the fact that the mechanic broke the part. I explained to Mr. Barreiro that a day before I changed the a/c air filter, I found oil in intake vacuum; he told me that the mechanic did not find any oil residue. My car continues to have problem with the steering, it made less miles per gallon, sometime when I turn on my car after a long period of time, and I am engulfed in a smoke cloud coming from the muffler. I paid $ 1453.64 to fix my car plus I lost two days of work and I have to come back to the dealer to try to resolve the problem, by the way I feel untruth worthy, on the other hand I think that my car is a lemon car. Please help and be free to contact me. Sincerely, Jorge L ojeda (786) 355 8398 Jorgel.ojeda@yahoo.com More

Being a Customer Service Manager myself I look to be treated the way I treat people everyday. I know my products and I present them with confidence and knowledge. Lee has been a tremendous help with my treated the way I treat people everyday. I know my products and I present them with confidence and knowledge. Lee has been a tremendous help with my vehicle. I had many issues that would have been much worst if they where not caught in a timely manner. Lee is a exceptional Service Manager with commendable work ethics and i applaud him. I hope you give credit where it is due because Lee is the only reason I come to Miami Lakes Auto Mall. After the name change i was scared to start over somewhere else. When i saw Lee when it was oil change time I was so happy to know without a doubt I was in good hands. My hats off to Lee and the mechanic that worked on my vehicle. More

Service was outstanding! very happy with all the help and advise offered by the service manager and the department. very friendly, knowledgeable and fast. they communicate with me several times during the en advise offered by the service manager and the department. very friendly, knowledgeable and fast. they communicate with me several times during the entire time about the condition of my car. I was very satisfied with the results. I would definitely recommend this dealer to everyone! More

The service was great, parts were on time, people were very efficient and cooperative.Calls were returned promptly with clear and concise information. The dealership was hospital-clean and neat. Everyon very efficient and cooperative.Calls were returned promptly with clear and concise information. The dealership was hospital-clean and neat. Everyone, from the car-washers to the cashiers were friendly and seemed to appreciate my business. More

I was so surprised to find your customer service rep very informative helpful and price knowledgeable. The service was great,the atmosphere of the service parts dept was comfortable and friendly. Very clean informative helpful and price knowledgeable. The service was great,the atmosphere of the service parts dept was comfortable and friendly. Very clean and tidy. Best part was the price of your service. I wouild recommend this store to others. More

To whom it may Concern, Let me first began by To whom it may Concern, Let me first began by saying i've been having my car service through Chevy dealerships since 2004, upon purchasing my To whom it may Concern, Let me first began by saying i've been having my car service through Chevy dealerships since 2004, upon purchasing my first vehicle. I began going tothe chevy dealership in Pembroke Pines. After the agent I had dealt with in the past wasn out sick upon me coming for service, I din't like the way the fill in agent handled me. So, I took my service to Potamkin Chevy where I had to reaquaint myself with a new set of agents. This gentlemen by the name Louis Cue, was introduced himself as my agent, all i have to say is nine years later, he is still the one agent I specifically ask for everytime I service my vehicle at this same dealership, which currently changed their name to Miami Lakes AutoMall. For the last nine years I have been attending this dealership, I must say that every problem that I have had with my vehicle, Louis Cue has gone out of his way to make sure the problem was fixed or corrected. He's a stand up, honest, and hardworking agent. He gives you options, and insight on what could be best for that situation, then leaving the decision upon the customer to decide. It's almost like he's the mechanic and the agent all at the same time. I have witnessed him telling the cause of the problem before the vehicle reaching to the mechanic. I have observed him on many occasions, with a line full of custimers waiting specically for him. And I think that alone says enough about his customer's service and representation for your company. Point blank, if he's not there for the day, I will wait until the next business day in which he will be in attendance. I'm pretty sure there are some very busy days, but Louis has always made my visit pleasant. Not involving his personal life with his place of business. Just today, 10-25-10, I went to get my car service, and I noticed Louis was sniffing a bit. Not one time did he mention him having an ailment. His only concerned was making sure that he provided the same guality service as he would on any other business day. What more can one say, but thank you Miami Lakes Automall, for not changing your compnany's name, but not changing one of the best employees/agents in your place of business, Louis Cue. Sincerely, Thomas Carter More

LUIS CUE is an asset to this dealership. He is always kind and courteous willing to solve the problem in an orderly fashion at all times. LUIS CUE is a knowledgeable service advisor and if he can not an kind and courteous willing to solve the problem in an orderly fashion at all times. LUIS CUE is a knowledgeable service advisor and if he can not answer a particular question he will research and get back to the customer as soon as possible. We are true Chevrolet fans and it makes a difference when the vehicle is not working properly and you take it in for service how special it is to be greeted by LUIS CUE at Miami Lakes dealership. We have been working with LUIS CUE for many years now and we know we will continue to have positive feedback on this particular employee because he is willing to go the extra mile at all times and most important he always does it with a smile! My motto is if you can give me service then I can give you business if not I can always go elsewhere where I am treated as an individual and not be seen like just another number. Please extend this review to MR LUIS CUE, it is always nice to find out about what the customer says and feels so that person can continue to perform to the fullest. We all like positive reinforcement and as adults we need it so we can continue to work with that special smile that MR LUIS CUE works with! If I can be of any further help please email me at nanapica@bellsouth.net Attention: Dianelys or Bethgadir Castaneda. HAVE AN AWESOME DAY! More

When I visited the Miami Lakes Automall this week (18-20 Oct 2010), my experience was truly professional. Mr. Louis Que was right on the money with his expert opinion, technical knowledge and personal cust Oct 2010), my experience was truly professional. Mr. Louis Que was right on the money with his expert opinion, technical knowledge and personal customer care. After analyzing my vehicle’s problem Mr. Que spearheaded a team of technicians to produce an outcome that not only changed the way the team arrived at the overall solution, but he saved me well over $2K in maintenance and service fees. My thanks go to him and his team! Mr. Que is definitely a person to have supporting my future vehicle needs. As recently retired Air Force member, I can tell you we tend to identify those people that you can depend on; and Louis is one of them!!! Thank you. Keibu Kamarakafego sends… More

Mr. Luis Cue, the service manager gave me an excellent service while I was there to service my corvette, I am glad that someone is caring about the service they provide, I will recommend this dealer to my service while I was there to service my corvette, I am glad that someone is caring about the service they provide, I will recommend this dealer to my friends because when you found good service you must stick to that place because in this era that is hard to find. Thank You Manuel Vallina Miami Lakes, fl 33016 More