Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

The sales Representative Ernesto Frontodona was very profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100% He answered all our question regarding profesional , respectful and well Knowledge about our desire and the type of car we need. I recommended 100% He answered all our question regarding the car ,the price and the Financing process, besides he speak both languages Spanish and English. I will be back to your dealer without any doubts. More

Favio Rozada sales rep ,Finance representative and insurance representative were an outstanding team in allowing me to join the Kia family at the Miami Lakes dealership. We'll never go elsewhere aft insurance representative were an outstanding team in allowing me to join the Kia family at the Miami Lakes dealership. We'll never go elsewhere after experiencing the professional curiosity that all customers show expect when buy a new automobile. Thank you team members. You deserve a shout out !!! More

Dealership and management is not good. I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the c I have been trying to contact them for over 3 weeks. The parts department staff has no customer Service etiquette. Time after time, they ignore the calls and when they answer, they tell you to “hold” but in reality they send you to voice mail. I have left over a dozen voicemails and not even the decency of a response. After 2 weeks of non-responsiveness, I left work early, showed up and employee tells me cut and dry to wait at home for a response. Totally unacceptable. I proceeded to contact a Sofia lady who allegedly supervises the Parts department and again, left several voicemails at their direct line with no response. A dealer that only cares about selling you a car, but falls into this gross lack of respect for your time and effort, is NOT worth the business. Bad reputation. Note to management: I’m sure I’m not the only one, you are losing customers and future deals. More

Una experiencia maravillosa muy complacida con toda su atención y muy complacida con los precios y la rapidez con que hacen su trabajo los más duros de Miami los recomiendo al 100% atención y muy complacida con los precios y la rapidez con que hacen su trabajo los más duros de Miami los recomiendo al 100% More

I recently purchased a vehicle from Miami Lakes Auto Mall and had the absolute pleasure of working with Marco Martinez. From the moment I walked in, Marco provided outstanding customer service—friendly, prof and had the absolute pleasure of working with Marco Martinez. From the moment I walked in, Marco provided outstanding customer service—friendly, professional, and genuinely committed to helping me find the right car without any pressure. He took the time to understand my needs, answered every question with patience and knowledge, and made the entire process smooth and stress-free. Marco went above and beyond to ensure I got a great deal and left feeling confident and satisfied with my purchase. If you’re in the market for a car and want someone who truly cares about your experience, ask for Marco. You won’t be disappointed! More

Stay away from this dealership. They advertised a car on Carfax to have 27,612 miles. Actually it had well over 29,000. Now I’m closer to the 100,000 mile warranty kia offers. The n They advertised a car on Carfax to have 27,612 miles. Actually it had well over 29,000. Now I’m closer to the 100,000 mile warranty kia offers. The next issue is the extended service contract. I pay $2300. I had 30 days to cancel. I have been trying for weeks. to find out what exactly is covered and now I realize I have to take the car to that dealership but it’s 150 miles away from where I live. I’ve tried on several occasions via text email phone calls never getting a response. My advice stick with a smaller dealership and stay away from this one.!!!!!!! Zero customer service I only gave them one star so I can write the review. Actually they deserve less than zero. More

Excelente atención, Carlos Manuel el mejor vendedor que nos pudo atender, mil gracias Chevrolet por su amplio portafolio y claro siempre los recomendaré nos pudo atender, mil gracias Chevrolet por su amplio portafolio y claro siempre los recomendaré More

If possible stay away from these people. They will charge you for mandatory options such as LoJack, etching, paint protection, recondition fees and the dealer fees. For new car cars I can un They will charge you for mandatory options such as LoJack, etching, paint protection, recondition fees and the dealer fees. For new car cars I can understand the LoJack,etching etc but the used car already had items installed with the prior owner so they came with the car. They claim to add the paint protection and interior but they are not willing to give you any proof. They nickel and dime you. The “add ons” were roughly 3k and roughly 1.9k in fees. Then they tell you oh only special certified mechanics from Chevy can work on your car and have it covered under warranty. Update 3/15 I contact them as requested in google and no response from them. I have been also trying to get in touch with Mario from finance regarding my extended warranty for the past 2 weeks and he never returns my calls or emails. I also tried contacting the director from finance via email with no response. More