Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Service was excellent. Very courteous, knowledgeable and helpful staff. Will definitely use this service department going forward and also recommend to others. Very courteous, knowledgeable and helpful staff. Will definitely use this service department going forward and also recommend to others. More

Keep up the good work the service was fast and not inconveniencing at all! Kirby was very knowledgeable and informative inconveniencing at all! Kirby was very knowledgeable and informative More

Horrible experience, it took the service guy 20 mins to acknowledge me as he was "busy" talking to his peers. After, I find my truck at a shopping center with the service guy EATING LUNCH inside my truck acknowledge me as he was "busy" talking to his peers. After, I find my truck at a shopping center with the service guy EATING LUNCH inside my truck. Moreover, I got not answer as to why the truck engine light turned on. They drove it around, ate inside of it and cleared the light alarm. NEVER using this dealer again. More

I am absolutely upset with this dealership. Since I bought the vehicle, on December 19, 2022, I have been waiting for the plates to arrive. I can't use my car because I could get a ticket becau Since I bought the vehicle, on December 19, 2022, I have been waiting for the plates to arrive. I can't use my car because I could get a ticket because my tag has expired. Neither Rodrigo from finance, nor Carlos from sales have solved my problem despite having called more than a thousand times. What a disappointment. I need help to solve this as soon as possible. More

Great service and great people. Very nice and attentive to detail. I would certainly use them again Very nice and attentive to detail. I would certainly use them again More

My experience at Miami Lakes Automall was nothing short of incredible. Completely up front and honest about every step of the car buying process. I will definitely return of incredible. Completely up front and honest about every step of the car buying process. I will definitely return More

I didn’t want to take this survey and was just not going to return to the dealer for future service but i received another email and decided to submit my review. I took my car in for regular service on Sat to return to the dealer for future service but i received another email and decided to submit my review. I took my car in for regular service on Saturday, February 4, 2023. Received an oil change and tire rotation and supposedly a full inspection. Drove my car that Saturday evening and returned to spend the weekend at a friends house and didn’t try to turn my car on again until Monday at which time my car did not start. I had to pay $97 out of pocket although I used the Chrysler roadside assistance because of the distance that I was at from your dealer ship. After the car was dropped off that afternoon, I was advised that it was the battery and everything was changed out and covered by warranty. I took my vehicle home at night and was already upset about the fact that my car had literally been at the dealership the previous Saturday and supposedly checked and that nobody caught the battery needed to be changed out. To add to my frustration that Tuesday morning as I am getting on the Florida turnpike because I do a lot of of driving on the turnpike. I realized that half my hood had not been properly latched. When the corner started to flap as i picked up speed . At the time I was going to write a scathing review, but decided not to. I am not interested in speaking to anybody if it’s not a general manager for service. In reality there’s not much you can do for me at this point. I do want to share my story so that you can take back the quality control into consideration when servicing vehicles even if it’s a quick oil change. For whatever it’s worth this is my third jeep wrangler. I drove a 2000 back in 2000 drove a 2018 in 2018 and now I have a 2021. More

No complaints. Good customer service. In and out in less than 30 minutes for an oil change. Good customer service. In and out in less than 30 minutes for an oil change. More

A very friendly, easy, and smooth process. No one was pushy and let me make my own decisions. I am extremely happy with my trade! Thanks much to the team! No one was pushy and let me make my own decisions. I am extremely happy with my trade! Thanks much to the team! More

Excellent service. I came to this dealer thanks to Ely Escobar who helped me get the car I wanted. I came to this dealer thanks to Ely Escobar who helped me get the car I wanted. More