Michaud Mitsubishi

Great customer service. Bought an Lancer GTS and the whole buying process was simple and straight forward. Outstanding service department. They were just as friendly and helpful after the sale! Gene N whole buying process was simple and straight forward. Outstanding service department. They were just as friendly and helpful after the sale! Gene N More

They say three times is a charm! Well I have to say that I have bought three cars from Michaud Mitsubishi and all three times it's STILL the best car buying experience I have ever had! They do treat you lik I have bought three cars from Michaud Mitsubishi and all three times it's STILL the best car buying experience I have ever had! They do treat you like family. From the saleperson to the finance guy to the service team they are all just great. Jim in service had a full day the other week and I needed just an oil change and he squeezed my car in and I thought that was really nice of him. The new finance guy, Brian couldn't do enough for myself and my husband. We had a leased vehicle from another dealer so we decided to buy it through them since we liked the dealership so much. I met him on his first day (I think I was his first customer) and I was like "wow" this guy is perfect for this job. He's a numbers guy for sure. He really makes a good impression on you for sure. And then there is Kevin Michaud. Well, I wish I could buy another car just to go in and see him and his team. I got so used to being in there I felt like I worked there. He is always around there and greets you upon arrival. He doesn't hide in some back office like other dealerships. As you can tell I really love this dealership, and I suggest you go in and see for yourself what I am talking about. Regards, Nancy Green More

Had the greatest buying experience at Michaud Mitsubishi!! Mike Simon, our salesperson was great. I had inquired on line about a particular model, got the very quickest response, had my financi Mitsubishi!! Mike Simon, our salesperson was great. I had inquired on line about a particular model, got the very quickest response, had my financials taken care of before we even sat down to talk. It seems to be a real team effort at this dealership, my husband and I were really pleased with everything!! Not to mention the car is beautiful and so much fun to drive. The Outlander Sport is very reasonably priced for a SUV, I would recommend this dealership and have!! More

After going to Michaud's website I found a car I was interested in so called them. I asked Jim why the price was lower than other dealer's and he said 'we like to sell them for less'. I get there and Ji interested in so called them. I asked Jim why the price was lower than other dealer's and he said 'we like to sell them for less'. I get there and Jim is not interested in anything I have to say, I have to ask him twice or three times before he acknowledges my questions. Then he shows me two huge scratches on the car, I am confused why he didn't tell me this on the phone as I specifically asked why the price seemed lower. I ask Jim why he did not tell me and he continues what he did before muttering and talking nonsense unrelated to the scratch. What can I say, no one is perfect, Jim is simply a bad salesperson. However, the icing on the cake was definitely a chance phone conversation I had with the owner Kevin Michaud. Mr.Michaud yelled at me on the phone totally unprovoked. It was the end of the day and he was clearly looking for a fight. I did not raise my voice, it was a standard phone call, he went off that he is tired of getting trade-ins in bad shape and a lot of miles. Seemingly the opposite of what you would want to say to a customer. What can I say, no one is perfect, Kevin is simply a bad owner, maybe it was just the wrong time but Kevin was classless on the phone. More

I delt with Kevin Michaud (Owner) and Jim Murphy. Did I delt with Kevin Michaud (Owner) and Jim Murphy. Did not disclose they were selling me former rental cars. Anyone buying a used car should ask the I delt with Kevin Michaud (Owner) and Jim Murphy. Did not disclose they were selling me former rental cars. Anyone buying a used car should ask the question and get a car fax. Owner Agreed to do repairs that have never been completed, once I signed the finance docs they got amnesia. 2009 Mitsubishi Lancer GTS purchased during snow weather, when I got a chance to wash car noticed it was in a prior accident that was not disclosed. Owner told me I was too picky and that these things happen, he agreed to take care of after more complaints. nothing happened. More

We saw an online listing from Michaud for a used car (non-Mitsubishi). We spoke over the phone and met with Ambrose for a test drive, and we were pleasantly surprised that 1) they really are the "feel- (non-Mitsubishi). We spoke over the phone and met with Ambrose for a test drive, and we were pleasantly surprised that 1) they really are the "feel-good dealership", and 2) that the car was priced very reasonably for its condition. We immediately agreed to buy at the asking price. The next day, Ambrose brought the car over to our auto mechanic for its used car inspection, which the car passed flawlessly. The car was *exactly* as described in the listing, no surprises. We signed papers with Brian and drove off in our "new" car the following week! The best auto buying experience, ever. Ambrose, Brian and Kevin over at Michaud Mitsubishi make us wish we can afford to buy a car more often! More

Went in to buy a 2010 lancer sportback. Told them what I wanted to pay and they got it done. I have bought cars at boch in the past and hated it. Not so at Michaud. My sales guy Ambrose was amazing. There w wanted to pay and they got it done. I have bought cars at boch in the past and hated it. Not so at Michaud. My sales guy Ambrose was amazing. There was never any pressure from him. He took me on a great test drive and was very noligable. Got my deal done and then my wife wants a new outlander sport. Same deal. Got it for what we wanted. The owner even came over to thank us. I thought that was great. If u hate car shopping go to Michaud and u will love it again. And definitely get Ambrose for your salesman, he was great. I tell everyone about this dealership. You have to give them a try. And our two new mitsubishi's are great cars compared to the two hondas we traded in. More

From the moment we walked in, we felt at home. The owner - Kevin Michaud - walks around and introduces himself to possible customers and remembers their names. They made you feel like they truly appreciated - Kevin Michaud - walks around and introduces himself to possible customers and remembers their names. They made you feel like they truly appreciated your business and not that they were entitled to it. We had a hard time getting financing, and we were looking at cars at two separate dealerships. But Kevin required his staff to do what was necessary to get our business and it showed. They thought outside of the box, kept their promises, kept in contact with us, and in the end they got our business. My wife has the car she wanted, and we have a payment we can afford. Hats off to Michaud. More

I have to say that when I have to go and purchase a car I start to cringe. I hate the lies, the hours spent at the dealers and the mind games. Not at Michaud Mitsubushi. From the moment I walked in there, start to cringe. I hate the lies, the hours spent at the dealers and the mind games. Not at Michaud Mitsubushi. From the moment I walked in there, I felt like I knew these people for many years. I eneded up buying a used car and loved it. Four months later (on 11/5/10) I had a terrible accident and totalled the car. I was quite upset as you can imagine but the first thing I did was go back to Michaud to see what they had in stock. Of course this was totally unexpected so I could only spend what the insurance money would cover. Monty found me the perfect car for the amount I could afford. I know they lost money on it, but I feel and I'm sure they do that the gained a loyal customer. When I saw Kevin for the first time after my accident I told him I wouldn't be here if it wasn't for the Gallant since it was such a solid car. He even gave me a hug when he found out about the accident. I really feel like I have found the right dealer for me and I would recommend anyone going there to buy either a used or new car. Oh, and when you go to their service department and you go to pay, they give you a rose with a thank you note for having your car serviced there! I couldn't believe how nice everyone is. I don't know the girl who answers the phone, but she is also pleasant as well. So, as you can tell I am very happy with Michaud Mitsubushi. I just wish I could pronounce the name! More

This is my second purchase from Michaud and both times the experience was great!!They are very freindly and there was no pressure from the sales staff.The first car I bought was great no problems and a gr the experience was great!!They are very freindly and there was no pressure from the sales staff.The first car I bought was great no problems and a great price I owned it for almost 3 years I cannot judge the second car but so far pretty good. Kevin the owner made himself available throughout the whole sale process and seemed like a real stand up guy.Since when do you meet the owner of a dealership.Jim Murphy was also great no pressure and let me and my son test drive several cars before we made our decision and he had a lot of patience I have read some of the other reveiws and there are some bad ones. My theory on people who leave a reveiw are only the ones that have complaints , there are 12 reveiws 6 of them were negative, and Im sure that this dealership sells more than 12 cars a week probally 50 to 75 cars a month they have been there for almost 3 years so Im sure if there were more people with bad experences that he would have more complaints, so do yourself a favor dont pay any attention to the complainers because this dealership has probally sold more than 10,000 cars since they opened. 9,994 people cant be wrong. I have another son and he is ready for his car,and this dealership will be my first stop. More