About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Michaud Mitsubishi - Service Center

4.7

32 Lifetime Service Reviews

80 Andover St, Danvers, Massachusetts 01923

32 Reviews of Michaud Mitsubishi - Service Center

Sort by Write a review
October 07, 2018

"Liars and scammers!"

- mconnoll07

Liars and scammers - misleading to customers! Recently took my car to Michaud for a known O2 sensor issue that I believed was covered under the 8year/80k federal warranty. Asked specifically on 3 different occasions prior to my car even being looked at, as to whether the O2 sensor was covered under the 8year/80k warranty and informed the service dept that I had no intention of having my car serviced at the dealership if it was not covered. Service bay manager advised that the ONLY way to know if the O2 sensor was covered by this warranty was to do a complete vehicle inspection that would cost $120 even after I specifically asked if there was any other way to check this part against this specific warranty. The part is not covered, as it is under the 6year/60k warranty. Service dept prints off a listing of all warranties associated with my car and hi lights that the O2 sensor is covered by the 6yr/60k warranty and it has expired. When confronted; the service manager states he does not recall telling me he could not obtain this information and that I never specifically asked prior to work being done on my vehicle causing labor to be billed to me. My night drop key envelope clearly states this concern. Michaud management has still not responded to my complaint on this matter. Service customers beware of the information being given to you - this dealership is just looking to take advantage of customer with blatant lies.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Paul Dube
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Craig
February 21, 2018

"Oil change"

- KerryD14

Everyone was very friendly and helpful. Would recommend them to family and friends. Wish they had a better waiting room with more coffee and some snacks.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don't remember
January 12, 2018

" Awesomely Unbelievable "

- Captain Enigma, 5th Battalion, YA YA Squad

The written word, though powerful and seemingly undeniable when used properly, may lack the absolute thoroughgoing required to adequately impart my conviction that the Service Department of Michaud Mitsubishi has developed beyond the point of self aculazation and has now exceeded it's own potential. I own a Mitsubishi and a Ford. My recent visit was for routine maintenance on the Ford. Michaud Service can expertly maintain any make and model commonly on the road today. Should there be any lingering curiosity as to my avoidance of the local Ford shop, I would direct you to the ratings and reviews for that facility. That's Unbelievable, though not in a good way. Paul and Craig are always great to deal with when I'm in for service and the addition of Crystal solidifies the strongest front end rotation in the league. Also noteworthy is how Crystal was recently promoted from the business development department. Congratulations Crystal! Yes, a family owned business with deep roots in the community offering advancement opportunities from within it's own ranks. Unbelievable? I think not! I recommend the Michaud Auto Group without hesitation. Next time you're in the area, stop by either of their locations. The coffee is always fresh, popcorn and assorted goodies are plentiful, and your experience will be unbelievable.... In the best way possible. Oh, and should you be spending time with your granddaughters, there's also a putting green, an ample supply of balloons, and plenty of that "feel good dealership" experience to recognize everyone's worth.. Family Business = Family Values.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Crystal
December 30, 2017

"They Treat You Right"

- seamus

I’ve purchased two Outlander’s here and I’m here today for routine maintenance. The people are friendly and helpful which is genuine here vs. what I’ve experienced other dealerships.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim Murphy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Dube
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 29, 2017

"Craig is the MAN"

- Justin20171986

I was having a strange issue with my throttle and called Craig to see if he could take a look. We found out there was a recall on a relay for my 2015 Lancer, so we picked a saturday that I could come down from New Hampshire have have it taken care of. We thought, hopefully, that the relay would fix the throttle issue. Turns out it was a bad set of brake light bulbs (weird) but Craig and I spoke many times about the issue over the course of the week leading up to the service appointment. The relay was replaced without issue, everyone I saw and spoke to at the dealership was fantastic and professional but I have to mention again the personalized service and care I received from him. Make sure you guys keep him happy behind that service desk, because it seems like he goes above and beyond for every customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Rogers
October 26, 2017

"excellent"

- Dorothy Kempton

Craig was exceptionally knowledgeable and very friendly and He was a joy to be with while waiting for our car to be taken care of .

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig
September 15, 2017

"Service was amazing"

- bostonbound8

I didn't purchase my Mitsubishi at Michaud but, I had service done here. My car was making a rattling noise that the original dealer insisted was a heat shield. they decided to send me to Michaud because they know Mitsubishi's and maybe they could figure it out. I walked in to the friendliest staff, Craig Rogers, got me the best mechanic, Ari, to do a ride along so that I could replicate the issue. Once Ari heard it he said, "it sounds like a heat shield but, let me take a look at it." A half an hour later, Craig tells that Ari dig into bulletins and found that there is an issue that sounds like a heat shield but is caused by something else. They had my car fixed and back to me within a few hours. I cannot tell you how happy I am with the service that I received from everyone that I met, including Michael and Jim who gave me a ride to grab lunch while I waited. Michaud is lucky to have these guys who are smart, helpful and kind. I highly suggest Michaud!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ari, Craig Rogers, Michael Simon and Jim.
September 12, 2017

"Service calls"

- JLT

I have moved from the dealer I purchased my car from to Michaud Mitsubishi due to their honesty and helpfulness. They completed the repairs on my car for 1/2 the price of the dealer, (what they quoted). They are honest about the amount of time the service will require and the cost of the service. They are friendly and you will feel welcome. Both Zach & Craig ensured that I was knowledgeable and comfortable with the service and quote. I highly recommend this dealership!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zack Michaud
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Craig in Service
July 21, 2017

"Amazing honesty with the recent repairs of my vehicle."

- Joanne

Jeff in the Service Department is always 'on point' and always has the perfect explanation when something goes wrong with my car. I have always been treated with respect when servicing my car at Michaud Mitsubishi. Wouldn't take it anywhere else.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zack Michaud
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Dube
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff
May 24, 2017

"Recall eperdited"

- Dave1645

We received a recall on my wife's Mitsubishi Outlander 2007 model. Brought it to Michaud they checked everything , orderedparts ,then brought it in ,and it was done perfectly in just one day. Thanks for professional fast service

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff
1
...
1 - 10 of 32 results