Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

I was told not to make an appointment for an oil change when I called, so I asked what the wait time was and was told it was an hour. I decided that wasn’t too bad so I stopped in on Monday the 14 around 1 when I called, so I asked what the wait time was and was told it was an hour. I decided that wasn’t too bad so I stopped in on Monday the 14 around 1-130. When I asked about how long it would take I was told an hour, hour an a half. I agreed to that but also let them know I needed to leave by 3 because I had to pick my son up for an appointment. I sat, waited and next thing I know it is 325!!! I went to the service department and asked what was going on and told my car was just being finished. Got my stuff, paid and left. I got really upset when I looked at my paperwork and saw that my vehicle was never even started on until 305pm!?!?!? I found this so unexceptionable and incredibly infuriating, because of this I never left until 340ish which made me over a 40-45 minutes late picking up my son from his school and I had to cancel and reschedule his doctors appointment because we would have been also 40-45 minutes late and they only hold the appointment time for 15 minutes. This was so unexceptionable and horrible customer service. More

Took the time to explain all work got me shuttle back to work work done quickly work work done quickly More

I had a problem and they went out of their way to fix it. Amy Micuda was my service advisor. She did a great job,. Amy Micuda was my service advisor. She did a great job,. More

Ordered some parts that i didn’t know it was a Special part and they made me pay a 10% fee on those items i didn’t even need. Then got what i needed and it was the wrong part it was a dude in parts dept w part and they made me pay a 10% fee on those items i didn’t even need. Then got what i needed and it was the wrong part it was a dude in parts dept walking around all mad like i knew i couldn’t return the item. Then gave me parts for my truck that wasn’t even messed up. Waited 3 WEEKS for a hose. Ultimately we couldn’t just order a hose and they gave me a heater hose instead. Regardless i paid $650 for this and i feel like i deserve to be compensated in some sort. Mike was a pleasure to work with very easy so i thank him. More

Everyone there was friendly and helpful. I also enjoyed a cup of coffee, The best part I got in fast and got out fast. Job well done and thanks. Jerry. I also enjoyed a cup of coffee, The best part I got in fast and got out fast. Job well done and thanks. Jerry. More

Service was adequate. They were prepared for us when we arrived and work was done quicker than projected. They remembered us from previous work, which was nice. (We didn't They were prepared for us when we arrived and work was done quicker than projected. They remembered us from previous work, which was nice. (We didn't work with Michael Mabry, but that's the only Service Dept. option below). More

Horrible experience. No one cares to return phone calls or keep you updated if your car is in service. No one cares to return phone calls or keep you updated if your car is in service. More

Sometimes we forget in the middle of our daily situations and problems that there are people dedicated to make your day better Your crew are very much these kind of people concerned, helpul, honest knowl and problems that there are people dedicated to make your day better Your crew are very much these kind of people concerned, helpul, honest knowledgeable. I thank them for repairing my car and for going that extra mile to make my day day better thank you Special thanks to Amy. More

I would never go back to this dealership. Paid over 100 dollars for them to open and close my van doors and never fixed the problem, which we didn't have until they "fixed" a recalled door is Paid over 100 dollars for them to open and close my van doors and never fixed the problem, which we didn't have until they "fixed" a recalled door issue. More

Not happy with your service was lied too and work never done but yet I still got charged for it and then laughed at. Never bring my jeep back to you!!! done but yet I still got charged for it and then laughed at. Never bring my jeep back to you!!! More