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Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

Mishawaka, IN

3.6
703 Reviews

703 Reviews of Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

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December 03, 2020

Very pleasant experience. Helpful and immediate check in. Explained what to expect including approximate wait time. And, service was done as promised. Many thanks for job well done!! More

by STEVE53CALDWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bailey
Dec 03, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We are so happy you had a wonderful experience in our Service Department! Thank you for letting us earn your business! We appreciate you! Have a wonderful weekend! :)

December 03, 2020

Love this dealership. Very helpful with problems I am having with my Jeep. The Service team was very knowledgeable concerning my issue and were able to get Chrysler Customer Care involved right away to a More

by Wmdonough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bailey, Marie Buckley
Dec 03, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great review! We are so happy you had a wonderful experience in our Service Department! Thank you for letting us earn your business! We appreciate you! Have a wonderful weekend! :)

December 03, 2020

Too expensive. Won’t be back. Employees were great and friendly. Having to type a lengthy review just lost you another star. I was still three words short. If I could 0 star this review site, I would. More

by jdwerntz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Bailey, Marie Buckley
Dec 03, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

We are very sorry you feel this way. Please call 574-254-2010 and ask for Service Manager Justin Bratzler to discuss your situation in private. Thank you. Have a great day!

December 03, 2020

After talking to your associate, I really wanted my car diagnosed, even though I pretty much found out he knew what the problem was, and that would of helped me right there. But I had to pay for a diagnost More

by teholla1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rashidah Maclin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bailey
Dec 03, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

We are very sorry you decided to spend money to diagnose an issue on your vehicle. This was your decision. Please call 574-254-2010 and ask for Service Manager Justin Bratzler to discuss your situation in private. Thank you. Have a great day!

December 02, 2020

Haven't had to have any major work done but I always have my oil changed at Michiana when needed. They are friendly, quick, and thorough every time. I appreciate that they ask me what me needs are and they n More

by NICELY_JEREMYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Leitch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bailey, Marie Buckley
Dec 01, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for your kind words and great rating! We appreciate you! Thank you for your business! Have a wonderful week! :)

December 02, 2020

Always a great experience. Staff goes above and beyond to help accommodate my needs. Service is great at explaining what needs done and why. Highly recommend! More

by HSE73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bailey, Marie Buckley
Dec 03, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We are so happy you had a wonderful experience at Michiana! Thank you for letting us earn your business! We appreciate you! Have a wonderful day! :)

December 01, 2020

Great overall experience! Jeff promptly answered my call several times on my way in for a tire repair, and kept me updated. Great service and price!!! Would highly recommend More

by MHS-ND-04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bailey
Dec 01, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you so much for the kind words and great rating! We are so happy you had a wonderful experience with Jeff in our Service Department! Thank you for letting us earn your business! We appreciate you! Have a wonderful week! :)

December 01, 2020

Went in for an oil change, ended up being more than that. Had a leak in my axle seal, which was under warranty! Yay! Unfortunately a few days later something happened to the drive shaft on the way to OK, and More

by BEANCOOKIE4U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bailey, Marie Buckley
Dec 01, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you for the great rating and review! Thank you for your business! We appreciate you! Have a wonderful week!

November 26, 2020

The service was fast !!! I like the fact that if anything happens with my Jeep the service department is there to get me back on the road again. Just wish they would loan out vehicles to drive until my car i More

by dorotheaboyd61123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Bailey, Marie Buckley
Nov 28, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

Thank you for the rating and review! Thank you for letting us earn your business at Michiana! Have a wonderful weekend! :)

November 25, 2020

Took to long for work to be done to van. 1st lady got fired cuz she can’t do her job right! Because of the First Lady it took over a week to get my warranty company out and had to fight to get anything d More

by indianagurl2006
Recommend Dealer
No
Employees Worked With
Marie Buckley
Nov 28, 2020 -

Michiana Chrysler Dodge Jeep RAM Fiat responded

We are very sorry you feel this way. Please call 574-254-2010 and ask for Service Manager Justin Bratzler to discuss your situation in private. Thank you. Take care.

Nov 29, 2020 -

indianagurl2006 responded

I have talked to your service manager about this issue before it was even fixed! I was so irritated and done with everything that anybody I talked to got cussed out! Both him and Marie got cussed out by the time the van was fixed.

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