Midlands Honda

The salesman, Keith Sineath, made the experience a good one! He was very polite and HUMAN! The process took a while but overall I was happy when I left. one! He was very polite and HUMAN! The process took a while but overall I was happy when I left. More

Charlie...Very friendly salesman, attentive to customer vehicle requests, excellent with follow-up calls but no pressure...certainly would recommend other customers to ask for Charlie as he will work to en vehicle requests, excellent with follow-up calls but no pressure...certainly would recommend other customers to ask for Charlie as he will work to ensure you are satisfied with the entire car buying process. He makes the customer feel relaxed about the process of buying a car and puts you the customer first. I almost didn't buy from this dealership but Charlie made a courtesy call just as I was closing in a another deal and said "We have your car ready for you to pick up so I wanted to know when you were coming to pick it up". This comment caught my attention and made me take another look at a vehicle I was interested in. Needless to say I offered a price and they accepted and I drove away in a car that I actually wanted and feel I paid a fair price with an awesome warranty. More

The salesman (Charlie) that helped my husband and I select and purchase our car was super helpful and friendly. He was willing to answer any questions that we had about the car and even provided us wit select and purchase our car was super helpful and friendly. He was willing to answer any questions that we had about the car and even provided us with some updates that had been made to the car since my husband had previously owned a Civic. He was very helpful and even though we got there later in the evening the customer service was excellent! We would definitely recommend purchasing a car from this dealership and the next time we look to purchase, we will definitely return. More

Found a low mileage CR-Z on internet and salesperson (Chris Shuler) contacted me within a few hours. Worked with him on an "E-price" so fair that it was worth my time/effort to drive from Atlanta all t (Chris Shuler) contacted me within a few hours. Worked with him on an "E-price" so fair that it was worth my time/effort to drive from Atlanta all the way over to Columbia to pick car up. Car was waiting when I arrived and finance guy was great to work with (he beat my credit union's rate!). Only wish I could move their service department over here (cool movie room!). More

We have never been to this Honda dealership before our experience on Jan 23rd. We have all of our Hondas serviced at Honda Cars of Rock Hill. My daughter was in Columbia last week and her engine light cam experience on Jan 23rd. We have all of our Hondas serviced at Honda Cars of Rock Hill. My daughter was in Columbia last week and her engine light came on, so we told her to take it to the Honda dealer in Columbia.She took it to Midlands Honda. She took it in and explained that the engine light had come on. She was told that they needed to run a diganostic test for $69.95 to determine what was wrong. We approved the test. Miguel came back and told us we needed: *A new Battery Cable $200 *Front Motor Mount $1,020 *2 Catalytic Convers $2,000 *4 New Tires $490 We did not approve any of the "recommended" repairs and my daughter left. This week, we took the car to Discount Tires in Rock Hill where the tires were purchased 40,000 miles ago. And were ready to buy 4 new tires, they went out and checked the tires and came in and told us WE DIDN'T NEED TO REPLACE ANY OF THE TIRES. They all still had plenty of tread on them. SAVINGS $490! We then took the car to Honda Cars of Rock Hill and were going to have them replace the Battery Cable and the Front Motor Mount. (Which their quote on the Front Motor Mount was $800 plus another 10% savings because we had a coupon). Our service rep, Connie Underwood, asked the mechanic to check to make sure these repairs were necessary before doing the work. The mechanic came back and said the battery cable only needed to be cleaned - SAVINGS $200. And it was the rear motor mount that needed to be replaced not the front one. No we are doubtful that the catalyic converters even need to be replaced since none of the other repairs that Midlands Honda said needed to be done have to be done. Between Discount Tires and Honda Cars of Rock Hill we have saved over $700. We are having the rear motor mount replaced next week at Honda Cars of Rock Hill and that will save us over $300 from Midlands Honda's price. We will never ever set foot in Midland Honda again. I will have my daughter's car towed to Rock Hill if she ever needs to have it serviced and can't safely drive it to Rock Hill. We were never a customer of Midlands Honda before. And this one experience made sure that we will never be a customer of Midlands Honda. By treating us this way they have lost a potential customer. Maybe this will teach them a lesson to try to not take advantage of young adults and to lie to customers about unnecessary repairs. More

End of lease and they got us into a new vehicle that we own for less than we were paying on the lease. From the moment we walked in and even the day after the sales team was top notch. We started off pre own for less than we were paying on the lease. From the moment we walked in and even the day after the sales team was top notch. We started off pretty upset based on previous service visits on our current car and that the end of lease agreement was not what we expected. However they immediately got us in touch with the top level managers and finance staff to turn everything around. Greg, who is the GM fixed previous service issues so it is because of him we even considered another Honda. Wes and Andre just made the visit so perfect and easy. Greg's promises to us months ago that he was turning this dealership around was very evident to us. Wes sat us down and talked over options and got us calmed down, then he introduced us to the sales team and they got to work! Andre was perfect from start to finish and made us feel so welcome and like part of a family. They truly are a team and worked together to not only get this sale, but a customer for life! Thanks to all you guys for turning this into the most pleasant customer service interaction I have ever had...you all are the best! More

Came for the oil and filter change. Good customer service was provided and wait time was not long and found friendly environment at Honda dealeship. was provided and wait time was not long and found friendly environment at Honda dealeship. More

This dealership is the worst I have ever purchased a car from. They sold me Lo-Jack and lied about installing it on the car, lost the key to my car. They did not complete servicing the vehicle before they g from. They sold me Lo-Jack and lied about installing it on the car, lost the key to my car. They did not complete servicing the vehicle before they gave it to us. They don't return calls. More

Buying a car is one of my least favorite things to do but Midlands Honda did a great job easing me through the process. David Outen was awesome! I did not feel the usual pressure associated with buying a car Midlands Honda did a great job easing me through the process. David Outen was awesome! I did not feel the usual pressure associated with buying a car. They were diligent at giving me the best experience and i even think i got a good deal. More

My wife and I purchased a new 2013 Honda Accord Sport from Midlands Honda today. The staff was very friendly and helpful and was able to meet our price expectations. Purchasing a new car is a big decis from Midlands Honda today. The staff was very friendly and helpful and was able to meet our price expectations. Purchasing a new car is a big decision and the staff at Midlands Honda made it very easy. Obviously I cannot tell you too much about the vehicle itself because we have only had it for a couple of hours but me taking the time to write this review should tell you how much I appreciated the services that Midlands Honda gave us. More