Midlands Volkswagen of Columbia

My experience with Midlands Volkswagen of Columbia Service department is unfortunately poor. When I took my daughters car in for "squeaky" brakes and after they did a full inspection of all brake Service department is unfortunately poor. When I took my daughters car in for "squeaky" brakes and after they did a full inspection of all brakes, they determined the brake vacuum pump and the front brakes & rotors need to be replaced. Total cost: $2530.73 (paid on 3/1/24). When my daughter picked up the car after completion of the above, the same squeaky sound from the brakes was still present. When my daughter had to take the car back, the service department said the back brakes need to be done. As you can imagine, I was quite upset by this news. When I called them on this, they said the back brakes actually are in good shape but they have rust on them and that they must have "missed this in their initial evaluation". To make matters worse, when I spoke with the Service Manager about a discount on the $2530.73 bill, he said that we were already getting a discount because the job to replace the vacuum pump takes up to 12 hours but they were doing it for 4 hours. To be clear, before I even called the service dept at Midlands, I had already talked with two other dealerships who confirmed the repair was only 4 hours. Slippery & slick selling when you don't fix the job right the first time is NOT how you build trust with your customers. Columbia VW car owners, beware! More

Leased car review: Thank you Keturah and Joey for your patience, care, and support. This team provided equitable suggestions to my financial budget and credit score. Having just moved to Columbia from NY patience, care, and support. This team provided equitable suggestions to my financial budget and credit score. Having just moved to Columbia from NY with my lease ending in just a few days I didn't have much time. With help from my parents in another state we were able to handle negotiations both in IRL and virtually. It took me three days to make a decision and my day of purchase was on Keturah’s (sales professional ) day off! Her professionalism and strategic engagement only confirmed my decision! Thank you again for a great car and even better service! Can’t wait to see you again on my next service appointment! Thank you VW Columbia! More

My sales man George was outstanding and awesome customer service. Recommend him 10/10. Awesome guy service. Recommend him 10/10. Awesome guy More

The entire group is very professional and friendly. I had a tight budget and a lot of demands, all my demands/wants/needs were all met. Jim and Chris are fantastic at their job and worked several days I had a tight budget and a lot of demands, all my demands/wants/needs were all met. Jim and Chris are fantastic at their job and worked several days to get me where I needed to be. I would recommend this dealership to anyone New or used. More

Everyone was very helpful and pleasant. Went out of their way to assist us. From the service manager to our sales rep and the rest of the team. I would definitely recommend buying a car fro Went out of their way to assist us. From the service manager to our sales rep and the rest of the team. I would definitely recommend buying a car from Midlands VW. More

Let me start by saying a few years ago I swore I would never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries w never come back here. However, McDaniels is on a two month wait so I called and scheduled an oil change and MIL light issue. The phone pleasantries were nice but what shocked me was all the change in staff once I pulled up. They even had a new set up. I was greeted by Seth who looked up my appointment and took time to hear me out. Before it felt like I was just a number getting pushed through a big system. But today I felt like I was a VIP. Like my car mattered even though it is not new. I try to take care of all of my belongings and he even noticed the cleanliness of my car (Betsy) is her name ;). I got an answer on my issues and received an oil change and I am scheduled to come back next week to look further into other issues I did not even know existed. Betsy and I will only be coming back to Midlands from here on out. Thank you for seeing me Midlands and Seth. More

Poor follow through. I still have not received final contract. They verbally agreed to remove worthless warranty. I requested in writing and it was still not removed. The I still have not received final contract. They verbally agreed to remove worthless warranty. I requested in writing and it was still not removed. The service department did not completely relace bolts on lower part of fan shroud after removing to replace clutch. The shroud rubbed on the radiator causing a leak in the core. The worst car sales experience I hav ever had. More

Marvin helped me. Find a couple of different options for a new vehicle he was polite and professional I was very impressed with his overall knowledge of inventory and Find a couple of different options for a new vehicle he was polite and professional I was very impressed with his overall knowledge of inventory and available options I will definitely go back to buy my next vehicle More

I have never been treated as special in all the years that I have experienced the “car buying” process. I am absolutely satisfied! Jim Hutson deserves every award that you have to give! He is the best! I that I have experienced the “car buying” process. I am absolutely satisfied! Jim Hutson deserves every award that you have to give! He is the best! I am more than pleased! I can’t wait to praise this dealership! My family and friends are going to get tired of my voice! More

MJ and Brandon were professional, courteous and sincere in working with us to find our next car. Not the typical high pressure sales pitch usually found. They were a pleasure to work with. in working with us to find our next car. Not the typical high pressure sales pitch usually found. They were a pleasure to work with. More