Midway Chevrolet

Midway Chevrolet responded

Thank you for your review, MATTSOLEIMANI! It is truly wonderful to hear that your experience went smoothly and that our team was able to provide the professional, helpful service you deserved. Making sure our customers feel informed and confident throughout the entire process is something we genuinely care about, and we are glad that came through during your visit. We appreciate you taking the time to share your feedback, and we look forward to being here for you whenever you need us again!

Midway Chevrolet responded

Thank you for your review, mery_martinez11! It is truly wonderful to hear that your experience was marked by friendliness, efficiency, and clear communication. We believe that taking the time to thoroughly explain everything to our customers is one of the most important parts of the process, and we are glad that came through during your visit. We appreciate you sharing your feedback and look forward to welcoming you back whenever you need us. Your kind words mean a great deal to our team!

Midway Chevrolet responded

Thank you for the kind words! Making you feel like a friend, not just a customer, is exactly what we strive for. We can't wait to welcome you back!

Midway Chevrolet responded

Thank you immensely for taking the time to share your experience, Chris! We are thrilled to hear that Brent provided you with such outstanding service during your truck purchase. It is always wonderful to receive feedback that recognizes the hard work and dedication of our team members. We truly value your kind words and are so glad your experience at Midway Chevrolet was a positive one. We hope you are enjoying your new truck, and we look forward to serving you again in the future!

Midway Chevrolet responded

We are thrilled to hear about your positive experience with us! It's wonderful to know that our team member provided you with amazing service and that you're willing to recommend Midway Chevrolet to others. Your feedback truly means the world to us and motivates our team to continue delivering exceptional service. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

Midway Chevrolet responded

We are elated to hear about your wonderful buying experience at Midway Chevrolet! It's truly rewarding to know that you were able to get exactly what you wanted and that our team provided the level of service you deserved. Andrea will be thrilled to know that her assistance made such a positive impact on your experience. We genuinely appreciate you taking the time to share your feedback, as it helps us continue delivering authentic and professional service to all our customers.

Midway Chevrolet responded

We are elated to hear that our sales team provided you with such excellent service! It's wonderful to know that you found them knowledgeable and friendly throughout your visit to Midway Chevrolet. We understand your frustration regarding the extended wait time for financing, especially since you had already received prior approval. We genuinely appreciate you bringing this to our attention, as your feedback helps us identify areas where we can enhance our processes to better serve our customers in the future.

Midway Chevrolet responded

Megan, we are disappointed to hear that you feel this way about your experience, as transparency and customer satisfaction are important to us. While we respect your perspective, it is important to note that this pre-owned vehicle was purchased with approximately 90,000 miles and sold in as-is condition, which was reviewed and acknowledged at the time of purchase. We do take concerns regarding vehicle condition seriously, which is why, after learning of the issues you identified, we expressed concern and offered the opportunity to take the vehicle back in an effort to reach a fair resolution, but you declined. While we understand we may not see this situation the same way, our intention was to address your concerns in good faith. If you would like to discuss this matter further, we remain available and welcome the opportunity to continue the conversation.

meganm responded

Your response is full of lies and doesn't address a single documented concern with my vehicle. Let's start with the biggest lie. You claim you remain open to conversation. Your General Sales Manager Isaiah Miller told me directly in an email he had nothing left to say to me and told me to contact your attorney. I asked for that attorney's information twice. Both times I was ignored. A few other corrections for anyone reading this. The vehicle had 83,000 miles, not 90,000. The Buyers Guide you provided at the time of sale shows Implied Warranties Only, not AS-IS. The AS-IS document you reference explicitly cites your own inspection report as the basis for disclosure, which certified nearly every item as passing. Notice they did not address a single specific finding from the independent Honda inspection. Not the torn suspension parts documented on video. Not the brake fluid so dirty it required immediate attention. Not the oil leak that appeared to have been cleaned before the sale. Not one. I am not asking for anything unreasonable. I am only asking for the items your own inspection report certified as passing to be fixed. The estimated cost of those repairs is just over $3,800. Think about that. Midway Chevrolet has involved their general sales manager, their used car director, their controller, and their legal team, responded to several agency complaints, and is now responding to public reviews to avoid paying $3,800 in repairs they certified as passing. That tells you everything you need to know about how they treat their customers. As for returning the vehicle, that is not a resolution. It leaves me without a car, forces me to start my car search over, and lets you put the same car back on your lot with the same problems to sell to the next unsuspecting buyer. The receipts don't lie, even if you do.

Midway Chevrolet responded

We are ecstatic to hear about your positive experience at Midway Chevrolet! Your feedback about our team's courtesy and resourcefulness truly means the world to us. We take great pride in working with our customers to find solutions that meet their needs, and it's wonderful to know that our approach made a difference in your experience. Thank you for taking the time to share your thoughts. We genuinely appreciate customers like you who recognize the dedication and effort our team puts into providing exceptional service. Your trust in us is something we never take for granted.

Midway Chevrolet responded

We are ecstatic to hear about your wonderful experience with our team! Your kind words about the entire Midway Chevrolet crew mean so much to us, and we truly appreciate you taking the time to share your positive feedback. It's incredibly rewarding to know that we've provided you with exceptional service, whether you were looking for a new vehicle or needed service work completed. Thank you for recommending us to others - your trust in our team is something we value deeply and work hard to earn every day.