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Midway Chevrolet
Phoenix, AZ
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 563 reviews
September 26, 2022
Had a few good experiences several years ago. However, this past June, I had an issue with my car (2011 Chevy Malibu) periodically not starting. I took it to my mechanic, and his scanner could no However, this past June, I had an issue with my car (2011 Chevy Malibu) periodically not starting. I took it to my mechanic, and his scanner could not diagnose. He recommended me to go to a dealer who has more updated equipment for a Chevy. It dragged out for two weeks, and finally got a crappy diagnosis at best. It said I needed a starter (not the issue. My mechanic did not believe it was the starter), my water pump replaced,, the linkage to my steering wheel, etc. for $3490. I demanded my $215 back for diagnosis fee, since my mechanic said it was not the starter. This was either a fraudulent diagnosis, or grossly incompetent mechanic. Never return my calls and lied to me on a couple occasions saying the money was on its way. Never use these guys! More
by Dj1969
Employees Worked With
Carlos and Adrian. Service manager, not sure of name.
Helpful August 17, 2022
If i could rate negative stars it would be. I have been a returning customer to midway. I've bought 4 vehicles from them. Only recently I purchased a used vehicle only to have multiple issues I have been a returning customer to midway. I've bought 4 vehicles from them. Only recently I purchased a used vehicle only to have multiple issues with it. It has been in service for longer than I have owed the vehicle. Now it is currently in service I get no calls no updates. I leave messages no returns. They did mention they only have one mechanic and short staffed so I have to suffer paying for a vehicle I don't even have. I went two weeks with no vehicle before they finally provided a rental. I have rental for a week with still no updates. Horrible horrible experience. More
by Stephanie.Ramirez13
Employees Worked With
Not listed
August 10, 2022
I inquired on a truck last Monday and was contacted by their salesperson. He got me a quote from their internet manager. 3 days later it had cleared inspection and they received everything they needed f their salesperson. He got me a quote from their internet manager. 3 days later it had cleared inspection and they received everything they needed from me to complete the sale. I was paying cash so there was no possible problem right? Until manager Jay Lawrence decided the quote they gave me was no longer high enough. He said I'd have to pay over $4k more if I wanted the truck. That was last Friday. Seeing that today, Monday, it is off their website, I can assume that they simply got offered more than in the agreement they had with me. They set that price, not me. That is very dishonest. Please look elsewhere when buying a vehicle. If they do this to one customer, imagine what else they might do to you. More
by bummy945
Employees Worked With
Orlando Sanchez, Jay Lawrence
July 23, 2022
Midway Chevrolet is the absolute worst, scummiest, and most frustrating dealership of all time. If you ever have the misfortune of ending up here, READ THE FINE PRINT before buying anything (or better yet most frustrating dealership of all time. If you ever have the misfortune of ending up here, READ THE FINE PRINT before buying anything (or better yet, don’t buy anything). Do not trust anyone’s word there, as they routinely lie to, overcharge, and scam people. Also, STAY AWAY FROM THEIR SERVICE DEPARTMENT. Their scams have been proven again and again by dash cam footage. They’ll keep your car in a lot for days, do nothing, then overcharge you for the services they should’ve done but never did. To top it all off, they’ll relentlessly bombard you with junk mail and spam calls after you visit. Miserable place. More
by joschmo
Employees Worked With
Hugh Abbott, Hugo Sanchez, Brad Hallock, Daniel Castillo, Brittany Barrera, Dan Galaviz, Mike Lewis, Jorge Lopez, Jesse Lugo
June 30, 2022
All staff gave customer service and great satisfactory. Looked into the computer problem and had me back on the road sooner than I anticipated. Cody Milss in the service department ask great questions and Looked into the computer problem and had me back on the road sooner than I anticipated. Cody Milss in the service department ask great questions and made sure to look into it. More
by d.randles
Employees Worked With
Cody Mills
May 24, 2022
We had the worst communication and customer service. Would leave messages and never had any returned. They never communicated that parts were needed to be ordered and it would take longer they just kept Would leave messages and never had any returned. They never communicated that parts were needed to be ordered and it would take longer they just kept our vehicle and never called or returned messages. After having our vehicle for 20 days we finally just went down (since no one would answer) to get it. Once we showed up our service person along with 4 other employees were just standing there talking in a circle, not doing anything. We got many excuses but no apologies. One thing that was worked on was our window (being able to roll up and down). It worked for only a day, and then stopped working! Will never use them again. More
by ChevyDriver
Employees Worked With
Victor- Service department
April 12, 2022
Don't let them waste your time. My car was dropped off 6 days ago, and I can't get my service advisor (Victor Morales), or anyone else from the service department, on the phone to l My car was dropped off 6 days ago, and I can't get my service advisor (Victor Morales), or anyone else from the service department, on the phone to let me know what's going on. The service center doesn't answer, and they don't return calls after you leave a message. I've called several times and left several messages. I even talked to the Sales Manager. He told me that the GM would call me within 10 minutes. I never received a call from the GM. Now, I need to pay nearly $300 to have my car towed back to my house in Mesa. MIDWAY CHEVROLET service is HORRIBLE. I highly recommend that you NEVER CONSIDER MIDWAY CHEVROLET for any service needs. More
by MIDWAY-CHEV-IS-HORRIBLE
Employees Worked With
Victor Morales
March 14, 2022
Unethical company. They called me based upon my on-line interest in a Tahoe they had in transit. When we spoke, they reviewed all the vehicles specs and what their sel They called me based upon my on-line interest in a Tahoe they had in transit. When we spoke, they reviewed all the vehicles specs and what their sell would be including the base MSRP and then scheduled me to meet the sales person just after our call. I asked if they needed a deposit and they said that they would take that when I arrived. When I arrived at the dealership, they (salesperson and sales manager) tried to have me buy a different vehicle at a higher price because they sold the one they had quoted me. The person they sold it to was there and purchased it minutes after I arrived and so I also got to witness their car selling “Gong celebration.” Midway Chevrolet - Blacklisted for Life.. More
by Tony
Employees Worked With
Dave Foringer, Steve Rimer
March 10, 2022
We had a bad experience with Midway Chevrolet in Phoenix, AZ. We got our vehicle here and had brought our vehicle several times before to get regular services done on it. The last time I brought it in for an AZ. We got our vehicle here and had brought our vehicle several times before to get regular services done on it. The last time I brought it in for an oil change and tire rotation we got it back with a scratch and I let them know about it and said that they would contact me the next to discuss when I could bring it so they can fix it. I ended up calling them after I got off of work to find out that they weren't going to take responsibility for the damage because they say that that couldn't have happened at their shop. So, I had to contact my insurance and have them deal with them. I am disappointed and very upset with this dealer ship. They are dishonest and unprofessional for not keeping their word. And every time I get service for an oil change and tire rotation takes them 4hrs and they say it will only take 2hrs or so. They also change their policy's where they wouldn't get you an Uber/Lyft if you live more than 10 miles away from the dealership, you need to find a way to get home and back to pick up your vehicle. I wouldn't recommend this place. More
by CJluna05
Employees Worked With
Adrian Baca
