Midway Chevrolet

Alex Padron & Dominic were great sales associates and did everything that was asked of them. Alex remembered my prerequisites from my previous two purchases in 2015 and Dominic is a newer sales associate th everything that was asked of them. Alex remembered my prerequisites from my previous two purchases in 2015 and Dominic is a newer sales associate that is spot on. This was my 3rd vehicle purchase from Alex and Midway in the last 6 years. Now to issue/point of this review. The below areas of Midway truly disappointed me this time and when you spend 70 thousand dollars on a vehicle none of the below issues should be issues. *Finance Dept. -Didn’t transfer my specialty plates to my new truck as instructed/agreed upon -Now I must pay for this when it should have been included in my truck purchase ($55) *New vehicle add-on/install dept. -Got a “we promise to” at time of purchase -Did not clean/condition all my leather interior as agreed upon in the “we promise to” paperwork -Footprints on back of both front seats and all leather not cleaned and conditioned. -I met with Oscar personally to go over my train horn install. The first words out of his mouth is I quit installing train horns due to all the issues and once I install it, we will not warranty the work. Ok, sounds like an internal issue but not the correct way to treat a customer especially on the very first meeting. -I provided the new train horn with a horn button and a power button -I asked that the train horn parts not be inside my vehicle (expect the horn button and power button) or in the bed of my truck -Train horn air tank was installed in the bed of my truck (now I have 2 holes in the bed of my truck). -Power button was not even installed -Oscar did not contact me about the power button not being installed or if it was ok to put the air tank in the bed of my truck *Certified Used Inspection -This vehicle was a certified vehicle. -The air filter was extremely dirty/clogged -New air filter ($40) More

I purchased my car as part of the GM Friends and Family program and they had no clue what it was and still tried up charging/selling me on things I did not want. The car didn’t have everything I wanted on program and they had no clue what it was and still tried up charging/selling me on things I did not want. The car didn’t have everything I wanted on it, so we negotiated on a lower cost for the dealer added crap (ZAK Paint Protection, tint, and some clean vinyl for door dings ($250 for a $0.99 strip of vinyl, wow)) and that I would be able to add the cosmetic upgrades I wanted at the cost the dealer gets the part. I was happy to pay for the service, but I didn't want to pay the inflated part cost. Deal, bought the car. Weeks later, after I tried numerous times to get the parts ordered, they told me they couldn't honor the deal and said, "You already got a good deal on the car, we can't do more." What a dumb reason to lose a customer. Shoutout to Steve Garcia, he was very friendly and easy to work with. Easily a highlight of the purchase. More

Bought a 2021 Chevy work truck on 11/21/20 - the truck had 140 miles on it - two days later it broke down with major computer issues. HERE IS THE TRUCK INFO: LISTED AS NEW ON THEIR WEBSITE: SILVERADO 1 had 140 miles on it - two days later it broke down with major computer issues. HERE IS THE TRUCK INFO: LISTED AS NEW ON THEIR WEBSITE: SILVERADO 1500 WT TRUCK VIN: 1GCPYAEH8MZ116267Stock: MZ116267 The customer service was horrible after the truck broke. Instead of them taking the lead and getting the vehicle towed, my husband had to sit on the MY Chevy app to try and get it towed. The APP did not work and after two hours of trying to get it towed he called back to the dealer and finally had them set everything up. The truck went into the service department. After 2 days of no phone calls, he called the service department who informed us that the computer was bad! The computer went bad on a brand new 2021 Silverado with 220 miles on it. At this point we did not feel comfortable buying this truck. I went into the dealership on Tuesday 11/24 to get a refund for the vehicle or substitute for a like vehicle. They were unwilling to make a deal on a substitute vehicle so we asked if they were willing to order the same vehicle at the same price - we were told to wait until the day after Thanksgiving for an answer. At this point the truck was titled under our names and we had yet to receive a refund. The truck was already listed back on their website as new truck when technically it was still our truck. We called GM Corporate Customer Service to file a complaint. The GM corporate service guy looked up the VIN number and said that truck was previously at Freeway Chevrolet with wiring issues. After some more research we think they sold us a used truck as new and also sold us a vehicle with known issues without disclosing the issues. We went the day after Thanksgiving to get a refund - we no longer wanted to do business with Midway. We received our refund without undoing any of the paperwork that we'd previously signed. We think the dealership can get around this because they use a third party title service. Basically they shred or tear up the title paperwork before it goes through and then they sell the vehicle as new again. After two weeks of waiting for an answer from GM corporate my husband just received their response. GM corporate basically said they cant do anything about it and it is an issue with the dealership. BUYER BEWARE. MIDWAY CHEVY does some shady business practices. Silver lining: We did get a refund for the truck and we went out and spent more money buying a reliable Toyota Tundra in lieu of a 2021 Silverado that broke with 220 miles on it. I would give MIDWAY CHEVY zero stars if it was an option. We don't want this to happen to any other consumers who are willing to spend $40,000 on a new vehicle from MIDWAY Chevrolet. We will be filing complaints with the BBB, Attorney General, GM Corporate, Midway Customer Service Manager, Midway Sales Manager, Midway General Manager, and the Managing partner of Midway Chevrolet. More