Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Midwest Auto Store

Florence, KY

Overview
Reviews
Vehicles
2.1
85 Reviews
Call Dealership (859) 372-0600
View Awards

166 Weaver Rd

Florence, KY

41042

Directions

By Type

Showing 85 reviews

March 13, 2022

The sales rep I worked with was concise and quick about helping me to find a vehicle to meet my criteria. He also took me straight to the vehicles instead or marching me around and didn't try to up sale m More

by p.k.edwards43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lewis
Report | Print
Helpful
March 10, 2022

Johnny Lee was greatly to work with, everyone in the facility were knowledgeable and a pleasure to work with. More

by Raymiejohn3rd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Lee
Report | Print
Helpful
March 02, 2022

They try to charge me $600 for cleaning out the car which is half the price of what they wanted for the truck you got to be crazy it doesn't cost $600 to wash your car More

by DAVIDNAIL48
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Report | Print
Mar 04, 2022 -

Midwest Auto Store responded

David, Come on lets make sure that you know that every dealer has a DOC and title processing fee and we have one as well and it is disclosed on every website that we advertise. It is the nature of doing business nowadays, especially with profit margins so limited. This fee take care of many administrative related items such as carfax report, title work systems, admin tasks and it is reality. We are sorry that you did understand that, it is not a cleaning fee

Helpful 1
February 19, 2022

Never got an email, call or anything back from them, very terrible business ethics if you ask me. More

by Sllim_86
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Report | Print
Mar 04, 2022 -

Midwest Auto Store responded

We are so sorry that we did not reach back to you quickly. We have been struggling with labor shortages and been slammed with hundreds of call, emails, messages daily. we are working to add more people and training. We are doing everything we can to improve every customer's experience

Helpful 1
February 19, 2022

This place was horrible. I talked to JR and was told there was no damage to the 2 cars I was looking at. He didn’t show up and both cars had rotten interior, smelled like a s More

by Shonna.riedellshonna
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JR and Johnny
Report | Print
Mar 04, 2022 -

Midwest Auto Store responded

Shonna, we are sorry you did not like the cars. Please understand that every vehicle is priced according to miles, market and condition. aLL DEALERS like any other businesses are struggling with car shortages, PEOPLE shortages, PARTS delays, and CRAZY car prices. we may not have cleaned them well but typically we make sure all in great condition before leaving if sold. The two vehicles that you looked at were 7-8K range which is kind rougher we that money used to buy 8 months ago. Our vehicles were listed about 2K below market because of the condition. sorry for not meeting your higher expectation

Mar 04, 2022 -

Midwest Auto Store responded

Shonna, we are sorry you did not like the cars. Please understand that every vehicle is priced according to miles, market and condition. aLL DEALERS like any other businesses are struggling with car shortages, PEOPLE shortages, PARTS delays, and CRAZY car prices. we may not have cleaned them well but typically we make sure all in great condition before leaving if sold. The two vehicles that you looked at were 7-8K range which is kind rougher we that money used to buy 8 months ago. Our vehicles were listed about 2K below market because of the condition. sorry for not meeting your higher expectation

Helpful 1
February 05, 2022

I went to the dealership to look at a Mercedes listed on their website. I found the car and several others I was interested in. I had a $9000 down payment and was ready to deal. I waited around for about 20 More

by throbs22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Mar 04, 2022 -

Midwest Auto Store responded

We are so sorry that we missed you. We are like the rest of car dealers very slammed and short handed especially closer to the weekend and look like our sales people have missed. We normally monitor the lot but with 400 cars and 3 acres of lot, we truly apologize for not addressing you

Helpful 1
June 02, 2021

Called back like I was ask to waiting on a truck come in and the guy was rude about it why post pics about trucks you don’t even have in yet More

by Kevtur.kt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales
Report | Print
Helpful 1
May 01, 2021

They seemed unwilling to deal, were not too familiar with their stock, or anything about the cars they did have. Wasn't very impressed with their desire to sell a car or help us. More

by BAR121148
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
Report | Print
Helpful 1
March 09, 2021

Filled out the online credit application for the car I wanted. Brought a $3000 down payment and a trade in. Was told to come in, waited around for two hours. They tell me the car I want (2012) is too old More

by ANDREX859
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny
Report | Print
Mar 16, 2021 -

Midwest Auto Store responded

Hi Andrew, thank you for your feedback. Since we work with lenders to provide financing, every decision and timeframe is at the banks’ discretion. We reach out to several banks in order to find you the best deal, which takes some time. We then negotiate with the banks on your behalf to get you the best rate and payment, which also takes time. We’re sorry to hear you felt pressured into considering a vehicle if you weren’t interested in it, but we were simply offering you financeable options. And we understand that it feels like a long time when waiting for financing approval, but our security camera footage shows that you were not in store for longer than an hour. Best of luck on your vehicle purchase journey.

Helpful 1
October 15, 2019

Jim & Peggy buy a car for their daughter I called to insure that a car I looked at on line was still available. I was assured that it was. Aaron Brown, Midwest Auto Store's employee said th More

by Big Jim
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Brown
Report | Print
Oct 17, 2019 -

Midwest Auto Store responded

How wonderful that Aaron was able to make your buying experience, fast, easy and pleasant! That's exactly what we strive for. Thank you for taking the time to share your experience, we really appreciate it!

Helpful 1
1
2
3
4
...
9