Mike Calvert Toyota

Awesome Cheryl James made a difference this time! I waited 2 hours for the service (more than usual), but her customer service skills were awesome. Very prof Cheryl James made a difference this time! I waited 2 hours for the service (more than usual), but her customer service skills were awesome. Very professional, concerned about my needs, explained recommendedations from mechanic.. She is a keeper!! More

Great customer service Upon arrival, I was greeted in a timely manner by Mrs. Gail Davis. I let her know what I was interested in and she explained which incentives that we Upon arrival, I was greeted in a timely manner by Mrs. Gail Davis. I let her know what I was interested in and she explained which incentives that were available for my purchase. While waiting for the process to complete, she made me feel comfortable. My experience here was professional customer service at it’s best. More

Martin Montanez 05/31/2018 I dropped off my car for a regular oil check up and have one of the technicians check on a peculiar brake noise my car was starting to make. I was as I dropped off my car for a regular oil check up and have one of the technicians check on a peculiar brake noise my car was starting to make. I was assisted by Martin Montanez where he gave a fantastic customer service experience. He kept an open communication line where he answered all of my questions, e-mailed me various estimates for my vehicle repairs, and went above and beyond my Toyota service expectations. More

Service review Good service work. Prices toooo high. Dependable. No incentives for repeat customers. Discounts too small. Martin is kind and helpful. Tank is an exc Good service work. Prices toooo high. Dependable. No incentives for repeat customers. Discounts too small. Martin is kind and helpful. Tank is an excellent worker. Explains things well. More

Oscar was great! Oscar was a very nice, kind and professional service advisor. He was thorough with explaining the diagnosis of my car. I definitely feel more at ease Oscar was a very nice, kind and professional service advisor. He was thorough with explaining the diagnosis of my car. I definitely feel more at ease with someone examining my vehicle. More

Communication is key I arrived at 8am needing only brake repair - before I moved a few months ago, I had done my routine checkup (every 5000 miles). Brakes were identified I arrived at 8am needing only brake repair - before I moved a few months ago, I had done my routine checkup (every 5000 miles). Brakes were identified as low then, but not critical. I was wondering if I should wait or get a shuttle to work. However, because work was more than 10 miles away, they weren’t sure if they could give me a shuttle. So I waited. No one said anything to me for almost an hour. I asked the technician, who said they were still diagnosing my car and that it shouldn’t be too long. After another half hour, I asked again - still diagnosing. Another 20 minutes later, I was finally told what I already knew and why I came in - my brakes needed fixing. The technician said it would only take another hour. So again I waited. Over 2 hours later, it was finally done. I didn’t leave until after noon. Over 4 hours. If someone would have EVER talked to me about how ultimately long it would have taken, I would have taken the shuttle or arranged to get the service done another day. I was treated courteously the whole time, but someone should have communicated better with me the whole time. More

Toyota C-HR This dealearship is amazing!! Very military friendly. Gigi and Charles Hall were great! Thank you for everything Gigi! I Would surely recommend her to This dealearship is amazing!! Very military friendly. Gigi and Charles Hall were great! Thank you for everything Gigi! I Would surely recommend her to everyone! More

Excellent first time service Duke was very quick, professional and thorough! It was my first time at this service center and he treated me with respect and honesty, glad I chose h Duke was very quick, professional and thorough! It was my first time at this service center and he treated me with respect and honesty, glad I chose him and will definitely go to him for my future service needs More

Online Reservations worthless Made online reservation for 100000 toyota care. When I arrived cars waiting in line four deep. Online reservation asked for all vehicle and contact Made online reservation for 100000 toyota care. When I arrived cars waiting in line four deep. Online reservation asked for all vehicle and contact info. However, when I left my car to drop off keys, I was told I needed to wait my turn I. Li e for servo e manager to come to me. Why?!?! When the service manager got to me, she asked for the same information I had entered into online reservation. Why!?!? Cheryl, the service person, was friendly and professional. Service was completed On time anx I was notified. More

My experience was pleasant and not overwhelming. The salesman Brian Hartland made me feel very comfortable and at ease with the decision I was making. Very professional, great guy to work with The salesman Brian Hartland made me feel very comfortable and at ease with the decision I was making. Very professional, great guy to work with More