Mike Calvert Toyota

Betrayal of trust and life endangerment I bought my car from this dealership and have taken it in for almost every maintenance service ever since, for 8 years running. In 2015 the car starte I bought my car from this dealership and have taken it in for almost every maintenance service ever since, for 8 years running. In 2015 the car started shaking when applied the brakes so I took it in and they told me it was the front brakes. Now I take my car to this dealership because I trust that they'll use original parts and since they're trained specifically to fix Toyota cars the high premiums I pay to do it with them would be worth it in the long run if I didn't have rework it. When I drove out though I noticed that the shaking had subsided but there was now a popping sound when I applied the brakes. I called several times to complain and try to get it fixed but they told me only option was to come in and wait in line. Now every time I've gone I've no less than 4 hours there and up 6 hours some times. That's a whole work shift almost and that kind of time is not easy to come by. Finally everything in the car started shaking and I figured it was the alignment so I used that opportunity to take it back in and ask them to also look into the popping sounds. Of course they didn't find anything but I left with popping now reduced and the shaking back, even worse than before. Again with a busy schedule and not having a whole day to go spend over there I couldn't go back until December 2017. After another 5 hours or so they now told me I needed to have the same front brakes I just fixed a little over a year ago done again along with the back brakes. Their service representatives tried to use all kinds of arguments about mileage and driving styles. I drove the car on original brakes for 5 plus years and 3 times the number of miles and all of a sudden my driving style changed and I'm burning them up in less than half the time and not even a quarter of the miles? I went to the service manager who was gracious enough to offer to do the front brakes for free but I was going to have to wait another 2 to 4 hours. I was traveling to Nigeria for my wedding in a couple of days and had all kinds of stuff to still get done and couldn't afford to wait that much longer after having spent half of a whole day there so I left. Fast to this last visit, I was on vacation and already knew what they were going to say and I was hoping I'd at least get the same offer they had extended just a couple months back but the service manager that made the promise was not there anymore and conveniently there was no documentation of my ordeal to go on. The new service manager Jose changed the rhetoric to say that mileage and driving style dont matter, they just warranty their work for 1 year and that's it. Heck for a one year warranty I can go to autozone to buy my own parts and have the roadside mechanic on my street do the job for less than half the price. Personally I think the first guy that did the job just tightened the brakes without changing the pads that I paid for. There was no apology for a job very shabbily done or for endangering my life by making me drive on bad brakes for such a long time. All he offered was a $25 discount for each brake and basically told me I was lying about the previous manager offering to do the front brakes at no charge since it was a rework of a job I had already paid for that by all indications didn't get done to begin with. I drive almost an hour from house to this dealership to get my car serviced after having similar shady dealings at the Toyota dealership on Bissonnet and 59. At this point I think I'll just take my chances with the neighborhood roadside mechanic and at least save on the gas and wait time. Totally disappointed and betrayed. I will not go back here unless they make an honest effort to redress this. More

Routine Oil Change and Checkup The care and service was tremendous. They went out golf their way to make sure they met all of my requests. I was only disappointed in the time it too The care and service was tremendous. They went out golf their way to make sure they met all of my requests. I was only disappointed in the time it took, roughly 90 minutes. But, I had a special request that requires them to have the body shop do some work. More

Diagnosing a grumbling sound Recently I began noticing a low grumbling sound when in Drive and accelerating at low speeds (< 30mph). I couldn't pinpoint where it was coming from a Recently I began noticing a low grumbling sound when in Drive and accelerating at low speeds (< 30mph). I couldn't pinpoint where it was coming from and why, and I brought it in and Hugo and his team did some tests and found the issue. The intake duct was rattling against the fender and they explained that I could tighten and/or dampen the duct at home on my own instead of having to pay over $100 on labor for a very simple job, so I fixed it on my own. I really appreciate their honesty and expertise in diagnosing and recommending a solution at no cost. I will definitely be coming back for any future problems. More

Wonderful Experience Refugio Teran was wonderful and very polite and I will now be bringing my car for all it services. Great price compared to McCall. Thank You! Refugio Teran was wonderful and very polite and I will now be bringing my car for all it services. Great price compared to McCall. Thank You! More

Helpful Jimmy was amazing! He helped me thru all this insurance nightmare!!! He also had an amazing attitude!! I can not say enough nice things!! Thx! Jimmy was amazing! He helped me thru all this insurance nightmare!!! He also had an amazing attitude!! I can not say enough nice things!! Thx! More

Great customer service! Great service, Martin helped me and did an excellent job. I scheduled an oil change, tire balance and recall work. Everything was done correctly and w Great service, Martin helped me and did an excellent job. I scheduled an oil change, tire balance and recall work. Everything was done correctly and within a reasonable time. More

Oil Change The service department was fast and great. I would recommend this location due to convenience. The service tech always recommend any needed maintenanc The service department was fast and great. I would recommend this location due to convenience. The service tech always recommend any needed maintenance on your vehicle More

car maintenance I take my car here for maintenance - oil change, inspection and they always are friendly and fast. They always call with a report before performing I take my car here for maintenance - oil change, inspection and they always are friendly and fast. They always call with a report before performing work. More

Great experience Oscar was really nice and respectful. He explained everything that was wrong with my car. I am satisfied with the work. I used the drop off service al Oscar was really nice and respectful. He explained everything that was wrong with my car. I am satisfied with the work. I used the drop off service also. More

Friendly attitude poor time management To be completely honest I'm torn about how I feel about my recent visit. I arrived at 8:30am on a Wednesday for a routine oil change and the purchase To be completely honest I'm torn about how I feel about my recent visit. I arrived at 8:30am on a Wednesday for a routine oil change and the purchase of 4 tires. I was given an estimated wait time of 2 hours, which was fine. However, I didn't receive my car until 2:30pm. Its a little frustrating because I could've made arrangements to my schedule to drop my car off instead of wasting my entire off day waiting in a freezing lounge. I'm torn because the representative was a really nice guy but failed to deliver on the estimated time. I recommend giving people an update to say "hey we're running a little behind would you like to reschedule or come back later?"That would've been more than acceptable. More