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Mike Calvert Toyota
Houston, TX
1,753 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 21, 2026
The service department damaged my vehicle while performing an alignment and is gaslighting me into believing I caused the damage. Their own body shop disagrees with its service departments assessme performing an alignment and is gaslighting me into believing I caused the damage. Their own body shop disagrees with its service departments assessment. I took my vehicle in for 50,000 service and oil Change. The service video after the 50.000 mile service and oil change on March 11, 2026 shows the technician underneath the vehicle stating that “everything looks great, including the lower control arms, upper control arms, and tire rods.” The service manager provided a list of suggested services, which included a wheel alignment. I agreed to the alignment service and waited longer for the additional service. When I drove away from the dealership, I noticed the vehicle was pulling hard left, which it was not doing when I dropped it off for service and oil change. I called March 11, 2026 the moment I left the dealership and service was already gone. I texted and called on March 12, 2026 and March 13, 2026 but never received a response. On March 14, 2026 I finally received a call and text to bring the vehicle back for a check. On March 16, 2026 I returned the vehicle to the service department for an inspection. The service video on March 16, 2026 shows the technician sitting at his desk, filming a computer monitor, stating that the frame that holds the control arm was broken or damaged due to a pothole incident, causing it to now pull to the left. (RO #879089) They tried to convince me that I caused this damage by hitting a pothole or curb and recommended their body shop repair it. I disagreed with the assessment and requested further explanation. Service Drive Manager then tried convincing me that I caused the damage to my vehicle. After being unsuccessful, assistance was requested from the Service Manager. My vehicle was then returned to service for an additional inspection, which resulted with again the service manager blaming me of hitting a massive pot hole. An inspection of the vehicle by their own body shop revealed no damage to the undercarriage, including the lower control arms, upper control arms, tire rods, or any other part of the vehicle that is consistent with damage from a pothole or curb. I was told manager approval was required to send me an estimate, which was never received. I made repeated requests for this estimate, but have been ignored. I made repeated requests for the service department to fix the damage they caused, but have been ignored. I was assured that their employees are nothing but the best, yet they let me drive away from servicing my vehicle and didn’t say a word or document this supposed damage? More
by mmoreno
Employees Worked With
Miguel Vargas
May 20, 2026
Outstanding customer service. The service Tech James Guyser was very attentive and accommodating. The vibe was very friendly and sort fun. Just a great job by all. The service Tech James Guyser was very attentive and accommodating. The vibe was very friendly and sort fun. Just a great job by all. More
by ftorres
Employees Worked With
James
May 10, 2026
Mike, Lucas and Danny were absolutely awesome and made the car buying experience a real pleasure. I’m very happy with how easy they made it and the time they spent sharing all of our options. I have been the car buying experience a real pleasure. I’m very happy with how easy they made it and the time they spent sharing all of our options. I have been a Toyota customer since 1978 and will continue to be one. Thank you so much Mike Calvert and all of the people who helped us. More
by Michelle Garbs
Employees Worked With
Mike Gorbet, Lucas Balest and Danny in finance
May 05, 2026
Perfection, polite, professional. I received the care and attention I expected. From salesman Jesus, my trade-in price offer (Kris), paper work (Armando)...Team work makes the whole p I received the care and attention I expected. From salesman Jesus, my trade-in price offer (Kris), paper work (Armando)...Team work makes the whole process easy, fun, and simple. I do highly recommend Mike Calvert on 610 South!!! More
by kofc803anthony
Employees Worked With
Jesus, Kris, Armando
April 28, 2026
The dealership waiting area is clean and comfortable. The staff is approachable, professional and friendly. My service rep Mr Kevin Ramos was great. Kept me updated about the status of my vehicle. The staff is approachable, professional and friendly. My service rep Mr Kevin Ramos was great. Kept me updated about the status of my vehicle. More
by mlniblett63
Employees Worked With
Kevin Ramos
April 27, 2026
I had a great experience with Mike Calvert Toyota Houston. The team provided excellent support throughout the entire process and made everything smooth and hassle-free. A special thanks to Mr. Alb Houston. The team provided excellent support throughout the entire process and made everything smooth and hassle-free. A special thanks to Mr. Alborz Naddaf for his outstanding service. He was excellent in communication, very patient, and took the time to listen to all my repeated questions and doubts calmly. He never rushed me and made sure I was comfortable with every step. I truly appreciate his support and highly recommend him to anyone looking to buy a car More
by Udayakumar Kuttappan
Employees Worked With
Mr. Alborz Naddaf
