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Mike Castrucci Ford Lincoln of Alexandria

Alexandria, KY

4.6
539 Reviews

7400 Alexandria Pike

Alexandria, KY

41001

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539 Reviews of Mike Castrucci Ford Lincoln of Alexandria

March 14, 2023

Rob my salesman was the best! He helped me tremendously thru my buying experience!! I’ll be sending more customers your way!! Thanks jeff More

by Jeff.nezbeth34
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob my salesman
February 28, 2023

Great place to purchase a vehicle from. Fast friendly and very helpful. Andrew was my salesman. I’ll be buying a truck for my next purchase from him. More

by donaldcoleman
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
February 18, 2023

The entire staff was so professional. From Brian to Tom to the employees passing me by. My wife saw the van she wanted and without hesitant your team made it happen. More

by dremley
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Smith, Nick Rauch
February 16, 2023

I ordered a vehicle and was assured that some of the options I asked for were standard. However when the vehicle arrived they didn’t have those options. More

by Jesselane_1999
Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rodney
January 31, 2023

This dealership has scammed me out my first car I was buying myself my 16th birthday I started saving money since I was just for this and they took all of it for a car then never gave me a title. Who doe More

by Pticquan
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew Wilburn
Feb 01, 2023 -

Mike Castrucci Ford Lincoln of Alexandria responded

Thank you for taking the time to share your feedback. We are sorry to hear about your experience. Please know that we strive to make every experience a positive one. We would like the opportunity to discuss your experience, but unfortunately, we are unable to locate you in our system. If you would be willing to talk further, please contact Bryan Smith at (859) 572-7031. We look forward to gaining your support in the future!

January 06, 2023

Great place to buy a car! No pressure! Nice people! They took great care of me, and for the first time I can say I look forward to working with them again! More

by tabart
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Stratton, Jeremy Huffman
December 23, 2022

Everything went very smoothly, and sales people were very professional. This was the second vehicle I have bought here , and plan to again. More

by jgarner0827
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Routt, Greg Risch, Russell Holloway, Tina Ruebusch
August 07, 2022

Roger awesome sales person took time for me found me an excellent car for my mom More

by icecream18
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Roger Lyons
Aug 08, 2022 -

Mike Castrucci Ford Lincoln of Alexandria responded

We’re so glad that Roger provided you with an excellent experience. We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

July 30, 2022

Shady GM and FM. Stay away from this dealership. Condescending xxxxxx. Nick Rauch and the GM. After getting a vehicle from here, I was promised a key, several times, More

by DT2
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Bryan Smith, Nick Rauch, David Robinson, Russell Holloway
July 28, 2022

Great all-around service! Matt was honest, easy to work with and exceptional knowledge of every question I had, Matt even followed up with me a week after the purchase to see More

by wilcoxdj2000
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Stratton
Jul 29, 2022 -

Mike Castrucci Ford Lincoln of Alexandria responded

We’re so glad that Matt provided you with an excellent experience. We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

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