Mike Erdman Toyota

Took my 2016 Tacoma in due to peeling paint issues. Was notified that truck has a recall for a 3rd brake light which was leaking. Proceeded with light repair in which they charged me for parts stating my l notified that truck has a recall for a 3rd brake light which was leaking. Proceeded with light repair in which they charged me for parts stating my light was cracked. When I picked up vehicle on Friday evening the seat belts would not retract. Service tech states headliner was never removed to repair light, which is a lie, as you cannot repair this issue without at least partial removal of headliner. Headliner was not installed properly behind molding/weatherstripping there are gouge/tool marks on plastics inside cab, the belt height adjusters now do not work. I had to disassemble to fix seatbelts so they would retract. I fixed the weatherstripping issues myself. The only remedy the tech had was “we didn’t touch the seatbelts but we’ll submit it to Toyota”. Contacted the service manager via phone, no apologies no remedies, just sent him some pictures. This dealership returned my vehicle in an unsafe condition, as the seatbelts were inoperable. They failed to complete the recall repair, scarred up my interior, snagged my seat covers in two places, didn’t retighten coat hooks, charged me for parts, the absolute worst repair experience ever. And on top of all this, I wasn’t going in for a light repair and they still have never given me ANY resolution on my peeling paint and clear coat issue. Service tech unqualified, service manager unsympathetic and acts like you’re bothering him. They advised me that my vehicle would be in the shop for a month, however after 8 days they were threatening to charge me rental fees on their loaner vehicle. I will be contacting Toyotas 800 number for resolution, if you happen to read this review, buyer/owner beware!!! Mike Erdman Toyota in Cocoa Florida is NOT representative of the Toyota brand and their service department are butchers. More

The service department damaged my vehicle while being in for a recall and refuse to fix it unless done at their body shop which I had a horrible experience with in the past. Initially they agreed to let me for a recall and refuse to fix it unless done at their body shop which I had a horrible experience with in the past. Initially they agreed to let me take it to a body shop that they have worked with before only to back out after I dropped my vehicle off. It has been 5 weeks since they damaged my vehicle and it's still not been fixed. From what I'm told by the service department, Mr. Erdman himself denied the repair. This is not the first or the second time Erdman has damaged one of my vehicles but it is the last. I have bought 4 brand new Toyotas from Erdman Toyota and will never step foot back on their lot. More

I have or my immediate family has bought 4 new cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from them took the car in and they didn't order the part or bother to call me and reschedule this is only one time I've had issues with the service department I will not be trading with Mike Erdman anymore. And still waiting on the service manager to call me. More

I spoke with Daniella Thomas & Jay Manley both were very helpful. I had no way to get to the dealership to test drive the vehicle. Jay picked me up so I could take the car for a test drive. He went above & helpful. I had no way to get to the dealership to test drive the vehicle. Jay picked me up so I could take the car for a test drive. He went above & beyond to help. The only time I've ever had a dealer that was this helpful go out of their way like this was at a dealership in NJ where a very good friend of mine worked More

I cannot say enough good things about LeRoy Snyder at Mike Erdman Toyota. He helped me purchase a new car this week. He listened to what I was looking for and genuinely wanted to help me get a great deal Mike Erdman Toyota. He helped me purchase a new car this week. He listened to what I was looking for and genuinely wanted to help me get a great deal. I would recommend him to anyone in the Central Florida area who is looking for a vehicle. More

Sales department is great service department sucks. Had my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma for service I requested they look at two issues that I have with my truck. After service my truck they said that they couldn’t duplicate the problem. Right then I’m showered the attendant the problem and even she expected the problem. I have serious health problems and didn’t have time to stay. More

No, no, no.... go somewhere else. This is strictly a business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to preform with money being the bottom line. NOT honesty or integrity. They are skilled at deception. Their workmanship has become poor. One problem leads to a totally different problem. Always. Every time. No. More

I have only owned Toyota’s and will continue to own Toyota’s. However, this dealership needs an overhaul on their ethics and integrity as well as customer service and honesty. All of which this dealers Toyota’s. However, this dealership needs an overhaul on their ethics and integrity as well as customer service and honesty. All of which this dealership lacks. Might be new and pretty on the outside but the inside is rotten to the core. I’m always told I need something when I take my vehicles in for routine maintenance. I say ok and I’ll get it next time. When I take my car to the local family owned auto shop, 90% of the time, they tell me everything is fine and you don’t need to replace anything. When I have work done at a local family owned auto shop which is as honest as they come because they are half the dealership price. When I take my cars back into Mike Erdman Toyota, they say you still need to replace XYZ. Wow!! If you look on their website and find a vehicle, there is a “request a quote” button. Don’t waste your time, and Internet sales person (mine was Danielle) will email you that they have several vehicles and to come in for a test drive. I let her know that I own the same vehicle and I don’t need to test drive and I’m merely asking for the quote on the vehicle. Never heard back from this person! I guess if they can’t get you in person to screw you face to face they don’t even want to deal with you. Is that Customer Service?? I continue to give them a chance but they continue to lose my business. Don’t waste your time unless you like getting screwed out of your hard earned money! More

The only good thing about my experience was the pleasant sales man Speer I dealt with while at the dealership. He was very knowledgable and friendly and not annoying or creepy like alot of car sales people sales man Speer I dealt with while at the dealership. He was very knowledgable and friendly and not annoying or creepy like alot of car sales people are nowadays. I inquired about some vehicles from the online website because of an email on a sale that was going on. Internet sales agent sent email with some vehicles on Sunday. One of the vehicles listed was for 14k (the MSRP is 25k)which was marked incorrectly in pricing on the email. I had my boyfriend make an inquiring about the vehicle thru a coworkers husband who worked there (that was the first mistake as I'm sure he alerted them to the issue when he went into work) and so he told my boyfriend wasn't available so my boyfriend didn't pursue it further. I on the other hand figured it was a mistake and wanted to see if they would own up to it or honor it. Which they did neither. So when I inquired about the vehicle that was listed at the wrong price I was told that the vehicle wasn't available anymore. And that agent sent me some other vehicles. So instead of being honest about it, I was told that the vehicle was no longer available. Of course not believing that it had sold I had a friend inquire later in the day and he was told it was available and on the lot. So my friend and I went to look at vehicle, it was available and of course not at the pricing listed in the email. When I brought up the email with the lower pricing the mngr I spoke with tried to tell me that someone must have hacked their system and sent out the wrong pricing as we weren't the first people to bring up this email today. Well thats because my boyfriend was the person earlier who had originally inquired about it thru his coworkers husband who worked there. So now I'm having a hard time not believing that they purposely send out an email with this lower pricing to draw you in and when you go its either been sold or there was a glitch or they were hacked and of course they arent going to honor the pricing quoted. I work in sales also and so I know mistakes can happen, but at the company where I work.. if we quote something in writing we honor it. But there aren't companies like that anymore. Ive always thought car dealerships were dishonest and this experience definitely reinforced that. I will be buying a car but it won't be with this dealership now or in the future if this is how the Erdman dealerships are run I would think again about dealing with them. Total scam artists if you ask me. More