Mike Haggerty Buick GMC

I initially came to Mike Haggerty Buick GMC to have my car repaired but the repair cost was too much for such an old car. So I decided to look at new cars. So I was driven over to the Sales Room and Bi car repaired but the repair cost was too much for such an old car. So I decided to look at new cars. So I was driven over to the Sales Room and Bill Haggerty greeted me with open arms and he directed me to Gabrial Young, Sales Specialist. Gabriel was warm, inviting and knowledgeable about the vehicle I was interested in purchasing. He found the color car I wanted and we procedeed to take a test drive in the car. He was confident that this was the car for me and I shouldn't have any problem with getting approved for the car purchase. He was right and Im sure there was some divine intervention involved. I did purchase the 2014 Buick Regal T in Champagne Sliver and so far I am pleased with my purchase and I conmend my Sales Specialist, Gabriel Young for being patient, kind and considerate with me. More

Bait and switch!!!Sales manager Lavonse Johnson is a lying coward! !Went to buy a vehicle with my wife, talked with Jimmy B. Hammered out a deal and lavonse Johnson the sales manager came out to interfe lying coward! !Went to buy a vehicle with my wife, talked with Jimmy B. Hammered out a deal and lavonse Johnson the sales manager came out to interfere with the deal he was loud and disrespectful to my wife cutting her off in mid sentence and shouting at her (lucky he didn't end up getting punched)...Jimmy was nice so we tried to continue working with him (he apologized for Lavonses offensive behavior) had a fair deal worked out on a car costing over $30,000.00 that the sales manager and sales rep agreed on, after a couple of hours my family needed to get something to eat and we wanted to discuss the deal further. Lavonse told us that when we come back to bring the receipt from dinner and he'll even take the cost of the meal off the price of the car...LOL threw me off there...but we didn't return that night, came back two days later to hammer out the details with Jimmy no Levonse so we thought things would go smoothly.....they were going to honor the price we agreed on, but after sitting there for a few more hours, there were some issues with the numbers when it time to finalize everything (numbers with trade in and taxes not quite right....seemed to change).It came to a point we said forget the trade in then, we asked what is the total cost of the vehicle with taxes title doc fees and without the trade in.  We were given a number, my wife and I needed to think about it again because of the significant change. I'd have to sell our "trade in" vehicle on our own (hassle)...so we told Jimmy we just need to think about it....told him we would be back in a day and asked if they would honor that deal, WE WERE TOLD YES!!We came back to buy the car and were ready to hit the bank with the total amount of the vehicle,  when we came back Lavonse was there again, we sat down asked for the agreed upon price, we were told NO, we were told that the sales manager wouldn't allow that price, and that the agreed upon price would no longer be honored, but we could buy the car for $1,500.00 more....Lavonse wouldn't even come out of the office himself to tell us this time, he kept calling the sales rep on the phone and kept having him come to the office..... More

Worst. Experience. Ever. After finding the car we wanted on their website at what we thought was a great price we contacted someone to confirm the price, rebates, etc., and get an estimate for trade in valu on their website at what we thought was a great price we contacted someone to confirm the price, rebates, etc., and get an estimate for trade in value based on the VIN number of the vehicle. We were upfront and very clear about not wanting to waste our time as we were coming from an hour away. We were assured we were not and that the prices were valid. After arriving at the dealership we were told the person we had spoke with was not a sales person and had no authority to make deals, and were not allowed to see or speak to that person. We started speaking with an actual salesperson and after test driving the car, were brought back to his desk where we were presented with numbers significantly higher than the price show on the internet.....to the tune of about $4,000. After expressing our displeasure at being duped and having had our time wasted, we ended up going through the manger and the owner before walking out. All the while each of them continued their shady smoke and mirror practices trying to make us think we were getting a good deal. This place may be good if you're desperate to get a car, but if you're looking to get a good deal stay away. They'll do and say anything to get you in the door, and their slick, fast talking sales people will try everything to close a deal. Furthermore if you are still thinking about checking this place out after reading this review, make sure you watch your kidneys while you're there because you'll likely wake up to find yourself in an ice bath if you're not careful. More

We were very happy with our visit to Mike Haggerty Buick GMC. Our salesman, Bill Anderson, set us at ease right away with his friendly conversation and experience with the Buick brand. We bought an Encore GMC. Our salesman, Bill Anderson, set us at ease right away with his friendly conversation and experience with the Buick brand. We bought an Encore with no pressure or problems. We are telling all our friends how much we enjoy our new Buick Encore, and the service department is the best ever! Thanks to Bill and the Haggerty family, we are on the road to a long relationship with our new Buick. More

I went to trade in my previous year Buick Verano for a 2013 Buick Verano. Vince, my salesman, and everyone else there was so friendly and helpful! Long story short, I walked out with a great deal and a 2013 Buick Verano. Vince, my salesman, and everyone else there was so friendly and helpful! Long story short, I walked out with a great deal and a beautiful new car. I couldnt be more pleased. I've bought two cars from this dealership! Big thank you to Rob and Vince! More

Came in just to look and after dealing with the great staff at Haggerty ended up purchasing a new 2013 Acadia and used 2012 Honda and trading in my 2003 Envoy and am totally satisfied with the whole expe staff at Haggerty ended up purchasing a new 2013 Acadia and used 2012 Honda and trading in my 2003 Envoy and am totally satisfied with the whole experience my wife and I received at Haggerty. You guys are the greatest !!! More

Great Dealership had Tom Keane as my salesman he was very helpfull & polite worked with me on everything he was great recomend the dealership & ask for Tom Keane & you get FREE car washes as long as you own helpfull & polite worked with me on everything he was great recomend the dealership & ask for Tom Keane & you get FREE car washes as long as you own the car Tom Keane took me on test drive showed me service center where you get service & get your car wash Free :-) & every month the last Wednesday of the month they have a meeting you can attend ask questions get free oil change coupons Awesome Dealership Awesome Ppl Thanks Tom Keane you were very helpful Signed a customer always Debra J. More

Excellent customer service skills. They were very helpful in answering all of my questions. They worked with me in finding the car that I wanted. in answering all of my questions. They worked with me in finding the car that I wanted. More

The waiting room they have the customers sit in is very nice. My service advisor kept me updated on everything going on with my car and how long the service was going to take. The girl at the desk was very nice. My service advisor kept me updated on everything going on with my car and how long the service was going to take. The girl at the desk was very delightful when checking me out. More

WE STOPPED IN TO SEE WHAT KIND OF USED CARS YOU HAD AFTER MY DAUGHTER THREW A ROD DRIVING HER 2003 BUICK CENTURY. VINCE WAS OUR SALESMAN AND WENT ABOVE AND BEYOND. WALKED ME AROUND THE USED LOT AT THE BUI MY DAUGHTER THREW A ROD DRIVING HER 2003 BUICK CENTURY. VINCE WAS OUR SALESMAN AND WENT ABOVE AND BEYOND. WALKED ME AROUND THE USED LOT AT THE BUICK STORE THEN DROVE MY DAUGHTER AND i TO THE VOLKSWAGEN STORE, WHERE WE FOUND A VEHICLE THAT WAS IN OUR PRICE RANGE. VINCE STAYED AFTER CLOSING HOURS FOR ATTACH PLATES AND STICKER. HE TRUELY WENT ABOVE AND BEYOND. I WOULD HIGHLY RECOMMEND VINCE AND YOUR STORE TO FRIENDS LOOKING TO A CAR EITHER NEW OR USED, AS I M SURE I WILL PURCHASE MY NEXT CAR THERE. STEVE LEAMY, CHICAGO More