Mike Hale Acura

quick and easy Very professional, inviting atmosphere friendly saleman. The service department was Great. Received call to see if I had any other questions. w Very professional, inviting atmosphere friendly saleman. The service department was Great. Received call to see if I had any other questions. washed my car when I returned for second time. More

VERY HONEST AND HELPFUL SERVICE DEPT. I have been dealing with this service dept for about 3 years now and the group of guys they have there now are very stand up guys and are genuinely ni I have been dealing with this service dept for about 3 years now and the group of guys they have there now are very stand up guys and are genuinely nice and want to do their best to keep you happy and your vehicle in the best shape it can be in. I have rant and raved about these guys and refer every one of my friends and family members to them! Mike Hale Acura Service customer for life! More

Best experience ever when buying a new car! Everyone at Mike Hale went out of there way to help me and were upfront with pricing right from the start. Not once did they promise me what they coul Everyone at Mike Hale went out of there way to help me and were upfront with pricing right from the start. Not once did they promise me what they couldn't give or try to get more money from me. I really couldn't believe how nice it was to buy from this dealer. They have called to check on me and are always very considerate of my time. So far I give them an A+. Hope they continue to impress! More

Lemon Vehicle from Mike Hale Acura in Murray UT. I bought grand new (MDX) Mike Acura in Murray UT, last year not even a year . Within a month I has to brought back to repairs 3time , in July/27/17 , I bought grand new (MDX) Mike Acura in Murray UT, last year not even a year . Within a month I has to brought back to repairs 3time , in July/27/17 , I have to leave my Vehicle in California for a week for replaced electric computer box . This computer box related control intire Vehicle , I bought a grand new Luxury with a big brand it's turn out a Lemons Vehicle ..ect .! More

Somebody named "Larry Grobstein" who is a salesman, could have sold me a new car. He didn't. He encouraged me tomake minor repairs and keep my 2010 MDX. He gave me great advice, who is a salesman, could have sold me a new car. He didn't. He encouraged me tomake minor repairs and keep my 2010 MDX. He gave me great advice, and spent time. When you meet someone that honest, you just want to buy something from him. Someday, I will. More

All they want is your money! First off, I understand that dealerships are in the business to make money, otherwise, why would they do it... However, there's a difference in recogn First off, I understand that dealerships are in the business to make money, otherwise, why would they do it... However, there's a difference in recognizing the long term value of a customer and the quick cash grab that these crooks tried to pull on me... Over the years I've referred dozens of friends and family to them for new/used vehicle purchases as well as service for their existing vehicles because I though they were a dealership I could trust. I now know what and who the owners and management of MHA really care about, and it's not the long term loyalty of their customers...it's getting as much cash out of a customer by gouging them and marking up vehicles because 'they can"!!! Three years ago, I put $5,000.00 down for a new NSX so I would be guaranteed one of the first (if not the first) one allocated to their dealership to be spec'd out and ordered. For three years I waited patiently and kept in touch with them to understand the timeline to order my new car. Fast forward to August 25th...I get a call that they were allocated MY car to build. I was to be the first person to order their NSX from a dealership in Utah; my three year wait was almost over!! I confirm the color and options, my salesman verifies everything with me and then threw in a wicked curve ball..."due to the demand and rareness of this vehicle, MHA is adding a $25k premium to the MSRP". No ifs, ands, or buts about it. If I wanted the car I've waited three years for, it's going to cost me an additional $25,000 dollars over MSRP, non-negotiable?!?!?! I can understand going out of market to find a rare car and paying over sticker for it, but this was to me my car and he allocation had my name on it! It's unfortunate that MHA is more concerned with a quick cash grab by gouging a loyal customer than they are recognizing the value of a long term advocate and customer of their dealership. When searching for a new Acura, shop around. I'm sure you can find a better deal from a dealership that isn't only after your wallet. I'LL NEVER DO BUSINESS WITH MIKE HALE ACURA AGAIN AND I'LL MAKE SURE ALL MY FRIENDS AND FAMILY KNOW WHERE TO GO TO BUY A NEW ACURA! Good thing Jody Wilkinson is right down the road... More

AMAZING EXPERIENCE! Hands down - BEST used car buying experience ever. Brought our 17 year old in to test drive a Mini Cooper they had as a trade in. We were treated kind Hands down - BEST used car buying experience ever. Brought our 17 year old in to test drive a Mini Cooper they had as a trade in. We were treated kindly and respectfully. The car had been reconditioned after trade and the necessary work done to fix any and all issues. We have looked for a good car for our daughter for two months and have driven nothing but JUNK in her price range until we went to Mike Hale Acura. We liked the car we drove, it was exactly as they represented, it was an excellent deal and very competitive price - thousands below others in the area. We finished our purchase in less than an hour and were not pressured for any dealer add-ons. Dealer had a fair doc fee disclosed up front. Let me finish by saying I am very critical in my reviews and I certainly speak my mind on a bad experience - loud and clear. This dealership doesn't ask for reviews or offer customer incentives or contests for positive reviews. These are genuine, unsolicited feelings and comments about our family experience tonight. AMAZING EXPERIENCE. We'll be back. More

Above and beyond Sales and Management My wife and I bought two vehicles from Mike Hale Acura and given the circumstances, the sales manager John, Finance Manager Hafin, and Sales Associate My wife and I bought two vehicles from Mike Hale Acura and given the circumstances, the sales manager John, Finance Manager Hafin, and Sales Associate lynn, all went above and beyond to help us get the cars that we wanted. If you are going to buy and have a choice of people to help you, I give my vote to these gentlemen. More

They will damage and deny they did it! I brought my vehicle in for repair to replace rear struts. During drop off I advised the service personnel to take extra caution to the custom afterm I brought my vehicle in for repair to replace rear struts. During drop off I advised the service personnel to take extra caution to the custom aftermarket stereo system that has been installed in the trunk. The service personnel advised me that he would take care of it. Upon pick up there was damage to the sub-woofer, specifically a dent. I immediately advised the service personnel of the damage and he brought out the technician that worked on the vehicle, he claimed he did not do it, gave me several scenarios on what and how it happened, after an hour of this I was able to speak to the service manager. He advised me to get an estimate for repair and we would go from there. I had the estimate faxed a few days later. I received a call from the service manager and he advised me that he spoke with his general manager and they decided that they did not do the damage and are not going to do anything to repair the damage. The reason I was given is the technician has been with them for 15 years and he denies doing the damage and when damage to a vehicle is done that they are to come fourth with no repercussion. This is the second time I’ve taken my vehicle to Mike Hale Acura and damage has been sustained to my vehicle from their service department. The first time I had to bring it to their attention, the technician did not bring it to the service managers attention. I am very displeased with the service and damage to my vehicle from this dealership and they called me a liar. More

Dishonesty from the service dept Bought my car here and have serviced it here. The previous visit I was told my battery should be replaced, but it's under warranty, so they could take Bought my car here and have serviced it here. The previous visit I was told my battery should be replaced, but it's under warranty, so they could take care of it. Apparently it was never replaced. Today I'm being told the battery needs to be replaced, but it's probably under warranty so they could do it. But then a few minutes later he returned to tell me it was no longer under warranty. No longer will I service my car here. Thanks folks. More