Mike Maroone Ford Longmont

The worst experience of my life. We went to Longmont Ford because we don't have great credit-in fact its bad. After speaking to me on the phone multiple times Gary made me feel like he would be able to help because we don't have great credit-in fact its bad. After speaking to me on the phone multiple times Gary made me feel like he would be able to help us get into the vehicle we were looking for. Once we got to Longmont Ford we walked into an empty showroom that looked like a dirty disaster. Apparently they are remodeling and still expect customers to feel comfortable in that atmosphere. After pulling our credit reports and selecting different companies for each of us ( I assume he picked the company that reflected the absolute lowest score to make us feel like the situation was worse than it actually is) Gary began trying to sell us cars we had no interest in. When I told him I wasn't interested in the cars Gary became very angry. He told me I had one choice, I could buy the car he wanted to sell me. Then he stomped off out of his office. When Gary returned he tried to explain why he acted the way he did. His explanation included that we had "champagne tastes on a beer budget". We agreed to let him continue to try getting us approved and he took the keys to the vehicle we were trading in and left again. Whoever drove my car back to the area where they appraise it for trade in value shouldn't be driving manual vehicles as they revved up the car very high in an attempt to drive the car. Gary returned after we sat alone in his "office" for 10 minutes to tell us he would give us $2,500 for my trade because the miles were high, it needs a windshield, it has a recall out, bla bla bla. He then told us our monthly payment on ANY vehicle would be $600 or more. Basically we felt like we were being scammed and treated like last rate customers by a very rude and pushy salesman. He tried to make us feel like we were in a terribly desperate situation where he could call the shots and tell us what we had to buy. He told us we had to deal with the terms of a ridiculous interest rate and an absurd payment because no one else would finance us. For some reason he must have forgotten that we had other choices, one of which was to take back the keys to the car we were trading in and leave, which we did. Gary claimed I was being "testy" or something like that but we actually stayed very calm and were not rude to Gary despite how rude he was to us. We went to Loveland Ford where we were treated with dignity. They told us many of the things Gary did: we have bad credit and our interest rate will be high. But they gave us options and "allowed" us to test drive as many vehicles as we wanted in order to find the perfect vehicle that a bank would feel confident lending us money to purchase. We found that vehicle and it was the EXACT same vehicle Gary tried to shove down our throats. We also got the same interest rate he tried to force on us. The difference: they treated us like our business mattered to them. They didn't act like we had bad credit therefore we had no options. They got our sale. Our payment is exactly where we want it, they gave us what we knew our trade was worth and they talked us through our purchase and credit futures every step of the way. If you have bad credit shop around. Know your credit score. And most importantly stand your ground. Bad credit doesn't mean you have to go to a "special" dealer who will force feed you as much garbage as he possibly can in order to make you feel desperate. Go to a normal dealer, I suggest Loveland Ford, and make an informed decision. More

Steve was very friendly and extremley helpful. I really appreciated him helping me transfer items from my old car to my new car. The overall process was easy and fairly quick. appreciated him helping me transfer items from my old car to my new car. The overall process was easy and fairly quick. More

I recently bought a Ford F-150. I love the truck and our initial interaction with Longmont Ford was great. Steve was great and you couldn't beat the price they gave us. After a few months of owning the truc initial interaction with Longmont Ford was great. Steve was great and you couldn't beat the price they gave us. After a few months of owning the truck I was contacted by Steve about coming in and re-financing to lower our percentage and monthly payment. Sounded good to me. So I came in and met with Steve and Josh in finance and got the re-financing going. We got it all set up and all I had to do to complete it was bring my wife in to sign all the paper work. We did that and left the dealership with the paper work. My wife was looking over the paper work and noticed that we were being charged the $599.99 handling and delivery charge. Well we paid that when we initially bought the truck and were curious why we were being charged that again. I contacted Josh in financing and he gave me an explanation of that is what they charge and that they have to charge everyone that. I told him that I had already bought the truck and asked if he could waive it and he said no he could not. He showed me that it was in the paper work and I admit I missed it and my wife caught it. But at no time during the process did Steve or Josh explain that charge. So thankfully my wife caught that and we quickly realized that it was not a re-finance but more like a re-sale of the truck. So I told Josh to stop the so called "re-finance" and we went directly to our credit union and got the same lower percentage and re-finance and was only charged $12 and that was for the title purposes. Again we love the truck and everything was great buying it the first time. After the experience of going through the again so called, "re-finance" I don't know if I will do business with them again. I don't know the legality of there practice of this buying the truck back and then re-selling it again but ethically I do not agree with it and because my wife caught it we saved in all over $600 by going through to our credit union ourselves. By the way the credit union Longmont Ford was going through was actually our credit union to begin with. Now I do not pretend to be a smart man and I just trusted that Longmont Ford was giving us the best deal. I honestly felt taken for being charged the $599.99 twice for a truck I bought once. That is just my opinion and my thoughts. More

I'm more than excited about the Expedition I selected. Brent made it simple and uncomplicated to travel out of town from Loveland. I was glad to purchase at Longmont Ford and will do so again. T selected. Brent made it simple and uncomplicated to travel out of town from Loveland. I was glad to purchase at Longmont Ford and will do so again. The entire process was made so easy! From the selection, the sales process, the financing and delivery process. You Rock! I highly recommend Longmont Ford to everyone. Especially my family and friends. Sincerely, Matt Coyne More

Jessica and everyone involved answered all my questions and I never once felt pressured. I felt at home with everyone, and I know I got the best deal for the vehicle I was searching for. My hats off to t and I never once felt pressured. I felt at home with everyone, and I know I got the best deal for the vehicle I was searching for. My hats off to this dealership! More

Eric was helpful in my search for a used vehicle. Initially, he had to figure out where the car I had seen on line was located. After that he spent time, trying to locate the keys as the key machine Initially, he had to figure out where the car I had seen on line was located. After that he spent time, trying to locate the keys as the key machine was broken. He was calm, positive, and had a sense of humor about the problems we encountered, which put me at ease. He answered my many questions, and was patient as I worked to make my decision. More

I went on the internet looking for a truck and Renaldo Leonard was there to answer my questions. This truck was at their sister store in Denver. I asked him if there was anyway that he could get this tru Leonard was there to answer my questions. This truck was at their sister store in Denver. I asked him if there was anyway that he could get this truck to his dealership. Needless to say he was able to do this for me. Renaldo is a very awesome salesman. I would recommend him to anybody who goes to Longmont Ford looking for a vehicle. He is very patient, and he was not pushy at all. Renaldo you are the greatest!!!!! Thanks again for being the great salesman that you are. More

I had a good experience at Longmont Ford. I drove down from Fort Collins to see a specific used car that did not end up working for me but Eric found me the perfect car on the lot. I was a female alone at from Fort Collins to see a specific used car that did not end up working for me but Eric found me the perfect car on the lot. I was a female alone at the dealership trying to get it done without being taken advantage of or condescended to and Eric was perfect. He was friendly, down to earth and made the experience comfortable. The financing part is never fun, but the customer service on Eric's end was wonderful. If I sent someone to Longmont Ford I would definitely make sure they asked for Eric Addy. I drove away the next day in a fantastic used vehicle at a decent price. More

Glad we checked them out! Were ready to buy a used Toyota Highlander from Toyota dealer but saw Longmont Ford had 2 on their lot and thought we'd make sure they weren't a better deal. This is the 3rd dealer Highlander from Toyota dealer but saw Longmont Ford had 2 on their lot and thought we'd make sure they weren't a better deal. This is the 3rd dealer we tried and the most honest straight forward pricing and dealing by far. No low ball valuation on our trade just straight blue book/NADA pricing on both. You don't go here to finagle or be finagled into a deal, you get an honest upfront price that has very little wiggle room so you know they're about selling cars for their value rather than seeing just how much they can get you to pay for it. A very different experience than the other dealers. Downside was we had to wait quite a while to go into the financial office to close the deal as lots of people had just "purchased" and were waiting for the one financial officer to do their paperwork. Vico took great care of us and got us a great deal! We're die hard Toyota fans but we'll have to watch Longmont Fords used Toyota inventory for our next cars! Who knows, maybe we'll give Ford a try too. More

Ed was great to work with. We came in on a busy day and he was dealing with two other customers but was very attentive and took the time to answer all my questions. He was friendly and professional. he was dealing with two other customers but was very attentive and took the time to answer all my questions. He was friendly and professional. More