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Mike Maroone Ford Longmont
Longmont, CO
2,332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,332 Reviews of Mike Maroone Ford Longmont
January 20, 2024
Rarely have I felt so disgusted with, cheated by and steamrolled over by a business. When my company van needed a new transmission, I immediately thought 'take it to the Ford dealership' -- they'll use steamrolled over by a business. When my company van needed a new transmission, I immediately thought 'take it to the Ford dealership' -- they'll use factory certified parts installed by certified mechanics and be backed with a full warranty....WRONG! The transmission completely failed in under 11 months ('warranty' was for 3 years); I had it towed back to the dealership where it sat for another month and a half. They told me their 'warranty' only covered the transmission and they told me I would have to pay them again to re-install the replacement (another $1,600). So I paid them and within the first few days noticed that the replacement transmission was already 'slipping' and revving up high before changing into gears; the fuel mileage dropped immediately from 412 miles a tankful (14 gallons) to less than 300 miles a tankful! I lost over 25% fuel mileage! I took it back - they called me week later and told me that their mechanics noted the 'slipping' between gears and the high rev up before shifting into gear but that there was nothing else they could do because it was up to the company they bought the transmission from and they wouldn't pay to fix it. I didn't take it to the second-rate company they bought it from - I took it to MIKE MAROONE FORD. They said I would have to pay them more money to 'diagnose' the problem because they said it wasn't related to the transmission; it was the only work that was done to my van - before I took it to them, 412 miles, after I got it back, less than 300 miles. When I tried to discuss it with them, they simply got upset and shut down the conversation by talking fast and not giving me a chance to respond (they just talked over me while I tried to get a word in). Two 'bad' transmissions in a row and they refused to do anything more when clearly it is defective. My van is now unusable for business because of this - they refused to do anything more and 'pushed me out the door'. I paid almost $9,000 directly for the transmission work - over $2,300 for a rental car. I don't want to see anyone else taken advantage of by this big, money making corporation - I wasn't treated like a human being, but like a 'mark' to be 'fleeced of cash'. Buyers beware! More
by shrumax
Employees Worked With
Ronson, Eli Frick, Joshua Anderson
Helpful January 15, 2024
My experience at Mike Maroone Ford was great. It was quick and simple.and I really liked my salesman Andrew Brown. He is a great salesman and very knowledgeable with vehicles. But most of all he It was quick and simple.and I really liked my salesman Andrew Brown. He is a great salesman and very knowledgeable with vehicles. But most of all he is a really great guy and will recommend others to him. Thank you very much for all that you did Andrew!! More
by randytallentart
Employees Worked With
Andrew Brown , Pat Grooms
January 12, 2024
I spoke with several sales people in Denver and was amazed with their rudeness and lack of accurate information. I never thought I'd have to drive an hour to Longmont to find a reputable/friendly deal amazed with their rudeness and lack of accurate information. I never thought I'd have to drive an hour to Longmont to find a reputable/friendly dealer. Brent Robbins was a professional salesman and treated me with respect. But more than that, the entire staff of the Moroone dealership was so friendly and helpful. Even when we walked through the service area to get to a back lot, the mechanics were incredibly courteous and friendly. I felt like Norm walking into the Cheers Bar. More
by Phil Lubinski
Employees Worked With
Brent Robbins, Pat Grooms
January 09, 2024
enjoyable experience. A couple of miscommunications were corrected immediately with no pushback. They were 100% "Fix the issue" oriented and did a great jb. A couple of miscommunications were corrected immediately with no pushback. They were 100% "Fix the issue" oriented and did a great jb. More
by georgeb
Employees Worked With
Anthony was excellent at his job, Pat Grooms
January 07, 2024
Good experience overall, although I wish they had more finance people available - that was the longest part of the whole process. (Waited about 1.5 hrs for a finance person, then it only took about 10 mi finance people available - that was the longest part of the whole process. (Waited about 1.5 hrs for a finance person, then it only took about 10 mins for me to write the check and sign a couple forms.). More
by ChrisP
Employees Worked With
Pat Grooms
December 28, 2023
Great experience from the moment I walked in. All staff made me feel welcomed as a person not just a potential sale. My sales associate, Toby was not hurried, nor pushy, allowed my time to ask qu All staff made me feel welcomed as a person not just a potential sale. My sales associate, Toby was not hurried, nor pushy, allowed my time to ask questions and found the answers to ones he did not know quickly. Though I financed through my Credit Union, the finance department, was friendly and helpful with the paperwork. After the sale, the went out of their way on so many little things; full tank of gas, cleaned interior, even sent a driver to pick me up from my house so I did not need pay for an Uber. In all 5 stars all around. More
by pklmckee
Employees Worked With
Toby, Pat Grooms
December 18, 2023
We highly recommend this dealership. Brent asked questions and listened to what we said and then showed us trucks that matched what we were looking for. It was stress free and and an e Brent asked questions and listened to what we said and then showed us trucks that matched what we were looking for. It was stress free and and an easy experience. More
by ak47colo
Employees Worked With
Brent Robbins , Pat Grooms
