Mike Molstead Motors

Was very pleased with the updated issues and what they could do to fix it. could do to fix it. More

I really wanted to say it was a great experience unfortunately I cant. Drove an hour to test drive a Suburban. About 10mins away they called to let me know it wasn’t there they had loaned it out. unfortunately I cant. Drove an hour to test drive a Suburban. About 10mins away they called to let me know it wasn’t there they had loaned it out. Ended up going anyway, test drove some others and decided to wait on the Suburban. Went back up to test drive it once returned and found it had 4000 additional miles then advertised. They knocked I believe $250-$300 off the ask price due to the increased mileage. One key flaw on it is that the grill had peeling paint. So between the asking price, mileage (high for the year) and paint I wasn’t interested. About a month later and some communication between myself and the car salesmen I stated x amount and replace the grill to come to a deal. We settled on a asking amount and they stated they would replace the grill. Was told it would take about a week to get the grill in. Went to sign paperwork on the SUV, car salesmen we had worked with wasn’t there. Guy filling in talked to us about the ceramic coating. They explained to us how clean the car has to be to for the application to be put on correctly. We also wanted to pay to have it applied on the interior. I filled out the paperwork and was given an I Owe you for the Grill, Ceramic Coating, and the lumbar seat (that didn’t work so they were going to replace it). About 3-4 weeks go by after reaching out a few times they finally called to say the grill was in. Dropped it off mid-week. Got a loaner, once the SUV was done a driver would drive the hour to our place and exchange vehicles. Called on Friday to see if it was done they said the bumper was almost back on from the grill replacement. I asked about the ceramic coating.. There was confusion, they called back to ask if they could keep it the weekend. The gal said she knew it hadn’t been done because of how clean the cars look and she could tell ours hadn’t been done because it didn’t have that new look. After lunch on Monday I got a text saying the driver had just exchanged vehicles. Got home to find the SUV COVERED in gravel dust. We don’t live on gravel. We live right on a main highway. No where from Charles City to our house is there a need for gravel. Grill STILL HAD PEELING PAINT. Call the salesmen. I asked if he saw the SUV before it left their shop. He said right away “oh the dust, our driver said his GPS took him on gravel.” (I question that or why the driver was on gravel). I then explained how the grill still has peeling paint and was told he knew it still had some (I was never called and told that). Was told they don’t replace parts on used cars with new parts. I replied at NO POINT in ANY conversation was I told it would be a used part with PEELING PAINT! Why in the world would I want something replaced with the same issue. He said he would call me back he had to go talk to someone else. He called back there isn’t anything they are going to do about it. I said this isn’t what I agreed to and again stated I was NEVER told it would still have peeling paint to which he acknowledged and apologized for and said he wasn’t sure what to do. The ceramic coating was done in such a bad way there are hard drips on the inside and out. There are places we question if it was even applied. We took it to someone who does do ceramic coating to get a second opinion and they agreed the job was done horribly. I got screwed. Shame on me for not making them write NEW on the I owe you. Never in a million years would I have thought they would have been this shady to make a car sale. They did say a few times this year of Chevy is known to have the peeling paint issue. However AGAIN at no point when making the deal or when they were working on it did anyone tell me the grill they were using to replace mine ALSO had peeling paint because not once did they every say it would be a USED PART. Lying by omission is still lying. I will say it again HAD I KNOWN THE GRILL WAS STILL GOING TO BE PEELING I WOULD NOT HAVE BOUGHT THE SUV More

I filled this out and I was able to read what I had written. Max written. Max More

Great service, friendly staff, super knowledgeable about my needs. Will continue to come back when I am in need of help! my needs. Will continue to come back when I am in need of help! More

Friendly knowledgeable service. Always a positive experience when I have had my car serviced at Mike Molstead Motors. Always a positive experience when I have had my car serviced at Mike Molstead Motors. More

I had a hospital appointment which didn't take as long as I expected and I was early for my appointment to have my car serviced. I parked outside and went to see if I could get in early. She walked down to t I expected and I was early for my appointment to have my car serviced. I parked outside and went to see if I could get in early. She walked down to the service bay to find out since they didn't answer their phone. A couple of minutes later she came back and said yes. I said I would go get my car. She could see that I am elderly and said she would get the car. After car was completed I used my free car wash. After the machine was done this the air drying, the exit door would not open. I called the Molstead number and told of my problem. One of the shop people came out and opened the door by pushing a switch by the door. Then a young lady came out as I was about to leave and gave my another free car wash. Great Service! Max Handley More

Awesome dealership. The owner and all his employees are very knowledgeable, honest and great people. The owner and all his employees are very knowledgeable, honest and great people. More

I had an appointment to do 3 recalls on our F150 truck, three hours scheduled. Moldstead Motors only had parts to complete one recall. The parts for the other 2 recalls will not arrive until at least Apr three hours scheduled. Moldstead Motors only had parts to complete one recall. The parts for the other 2 recalls will not arrive until at least April. Not happy about that. More

Good service thankyou for the people that takes care of my car and friendly people my car and friendly people More

Always friendly staff. Very clean shop, waiting area, and showroom. This is a very professional dealership/service. Very clean shop, waiting area, and showroom. This is a very professional dealership/service. More