Do not buy a car with an extended warranty before reading this.....My family needed a larger vehicle for my wife to take the girls to school, work and to drive through the Iowa winters. Since we knew what type of vehicle we wanted all we needed to do is find a place to purchase it from which was ethical and moral. So, we asked around through family and friends which recommended us to take a trip north to Charles City to Mike Molstead Motors. We did and found a one owner GMC Yukon SLT. We purchased the vehicle for a fair price, had a good salesperson and purchased an extended warranty (Select is administered by a Protective company and backed by Lyndon Property Insurance Company) through the dealership due to being a pre-owned (1 local owner) vehicle. The warranty was to cover any major problems that would occur. Of course, not the normal wear and tear (ex. tires, brakes, light bulbs, oil changes, wipes, things of this nature). Thank goodness we purchased the warranty for 36 months. Now, we've owned the vehicle for 23 months and have had to use the warranty over a half dozen times. Of course, now we have 13 months left on the warranty an had your auto ride system go out. It will cost us over $1,200 to fix the auto ride system that we found out was not covered by the warranty company. So, I asked Molsteads for some help in looking into the issue by giving them our mechanics name that works on our vehicle and all the claim information. They never called the mechanic to check on the mechanical terminology/issues and it took me emailing them over 3 times and over a period of 3 weeks for them to respond to us. They responded in an short three sentence email and never once had the courtesy to call to explain anything. So, I WOULD NOT recommend this dealership due to lacking in professionalism, customer service and not standing behind their warranty products. I'm speaking out due to seeing the advertisements on all the satisfied customers. Trust me, my family is not satisfied with paying over $2,200 for an extended warranty and still has to pay out another $1,200 to fix the vehicle.
Disappointed and Non-repeat customer
Travis and Lori from Waterloo, IA