Mike Reichenbach Ford Lincoln

I brought my truck to Mike Reichenbach Ford in Florence, SC, due to a slight vibration issue. Initially, the mechanic couldn’t identify the problem, but Shop Foreman Pete took the time to drive it and pinpo SC, due to a slight vibration issue. Initially, the mechanic couldn’t identify the problem, but Shop Foreman Pete took the time to drive it and pinpointed the vibration. After replacing the torque converter, both the mechanic and Pete conducted test drives to ensure the issue was resolved. As it neared closing time, my service advisor, Olivia, called to inform me my truck was ready. I let her know I was on my way, but traffic delayed me. Despite it being past 5:30 PM closing time, Olivia called again to assure me she’d wait. When I arrived 20 minutes late, she greeted me with a smile, had my truck running with the AC on, and efficiently handled the paperwork. Olivia’s professionalism, knowledge, and willingness to stay late made the experience exceptional, saving me a return trip on Saturday. I highly recommend Mike Reichenbach Ford’s service department for their outstanding customer care and expertise. More

Excellent experiences with both service and collision center. Repairs were completed expertly and in a reasonable time period. Highly recommend! center. Repairs were completed expertly and in a reasonable time period. Highly recommend! More

I dropped off the truck and they gave me a ride to the house and when they got done they called me and I asked for a ride back to the Ford dealership and they went back to my house and picked me back up s house and when they got done they called me and I asked for a ride back to the Ford dealership and they went back to my house and picked me back up so I could pay for the severe that got done to the truck. The service was great all the way around I really appreciate that. Thank you More

All of the personnel at this dealership are very professional. They take wonderful care of my car! professional. They take wonderful care of my car! More

Very nice and courteous dealership to deal with long time presence in this area of the state everyone good to deal with! presence in this area of the state everyone good to deal with! More

I was coming to your dealership for years and I enjoyed being your customer. Thanks being your customer. Thanks More

Outstanding service very friendly and the coffee was hot and free wailing room was com hot and free wailing room was com More

Great dealer ship nice friendly they know what they are doing had trouble starting my f150 checked battery if was bad installed a new one doing fine doing had trouble starting my f150 checked battery if was bad installed a new one doing fine More

Making an appointment was easy. Check in was fast and easy. The work was performed in a timely manner and efficiently. Picking up the vehicle was fast. Check in was fast and easy. The work was performed in a timely manner and efficiently. Picking up the vehicle was fast. More

I highly recommend this dealership for their repair services. Mark was very professional, knowledgeable and did a great job with my car. 100% satisfied! services. Mark was very professional, knowledgeable and did a great job with my car. 100% satisfied! More