Mike Reichenbach Ford Lincoln

My experience was awesome and much better compared to my first experience at another dealership. Beverly was awesome as well. She was very friendly, caring and made my progress a breeze. first experience at another dealership. Beverly was awesome as well. She was very friendly, caring and made my progress a breeze. More

Aaron, the service manager dealt with my arrival as if I was the only customer at the dealership. They were very busy but he knew his job so he made it look easy. Mike's dealership has a roomy waiting room was the only customer at the dealership. They were very busy but he knew his job so he made it look easy. Mike's dealership has a roomy waiting room with comfortable seating and a large Roku streaming tv. Two coffee pots with fresh regular and decaf were ready for their customers arrival. Mike's customer restrooms were just as clean as any hospital's. When my service was completed on my truck Aaron answered my questions professionally and knowledgeably. Five stars well deserved. More

Doug, my service advisor was great in how he worked with me to get the service I needed . I was not able to keep the original appointed so he helped me re-schedule the appointment in a totally professional me to get the service I needed . I was not able to keep the original appointed so he helped me re-schedule the appointment in a totally professional way. Thanks!!! More

We have purchased four vehicles from Mike Reichenbach Ford, and are COMPLETELY satisfied. We have also referred many others to them. Excellent Sales, Parts and Service! Ford, and are COMPLETELY satisfied. We have also referred many others to them. Excellent Sales, Parts and Service! More

This is my 2nd visit for oil change. 1st time in and out, no problem. This time it took 2 hours (with an appointment). Both times I had an appointment. 2nd time not thrilled about the wait time. no problem. This time it took 2 hours (with an appointment). Both times I had an appointment. 2nd time not thrilled about the wait time. More

Thanks for the quick and, as always, effective service. We're at 168,000 mi now. No one but Richenbach has ever or ever will touch this car. We're at 168,000 mi now. No one but Richenbach has ever or ever will touch this car. More

I bought a used VW Beetle convertible from out of state. I knew exactly what I wanted and this car fit the bill perfectly. Bill Lovin was amazing to work with to help make the purchase go smoothly. He was p I knew exactly what I wanted and this car fit the bill perfectly. Bill Lovin was amazing to work with to help make the purchase go smoothly. He was patient with my questions, responsive, professional and friendly. I flew to pick up the car and when I missed my connection and was stuck at the Charlotte airport, he sent a driver to deliver my car and complete the purchase AT THE AIRPORT! This was an amazing display of customer service that truly exceeded my expectations. I do customer service training in the luxury automotive segment and Bill is a shining example of how to deliver exceptional customer experiences!! More

Well it takes hours for a simple oil change and tire rotation,over two hours waiting ,but other then that the team works well just not enough communication rotation,over two hours waiting ,but other then that the team works well just not enough communication More

Jamie Hickey check on the issues and let me know what needed to be done.Give me the price to fix the problem.He got the problems corrected the same day. needed to be done.Give me the price to fix the problem.He got the problems corrected the same day. More